- Apr 30, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Also add resend only option (for the case when "Edit and Resend" is not allowed).
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Jared Hancock authored
This caches the explosion of the foreign key constraints, which eliminates the need to unnecessarily explode the foreign key constraint again and again while building queries. This represents about a 15% speed increase building large queries.
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Add in the ability for an agent to resend a response. Optionally editing the response before sending it, and setting the signature as is possible with the usual responses. When the response is resent, the edited version is marked as GUARDED, and subsequent edits will result in new links in the history chain. That is, when a response is edited and resent by an agent, that response will remain in the history chain.
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Jared Hancock authored
The new role would like be assigned to power users and would all such users access to edit any post by any user. Agents can always edit their own posts, and department managers can edit all posts while the ticket is in the department they manage.
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Jared Hancock authored
Threads can be edited by marking the original as hidden and setting it's PID to the id of the new entry. The new entry has cloned data from the original and sets the `updated` timestamp to reflect the time of last edit. An edited flag is added to the new entry to reflect its origin. This patch suggests that agents can edit their own posts, department managers can edit posts while the ticket is in their department, and that help desk admins can edit anything. If a post is edited more than once, only the most recent edit is kept.
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Jared Hancock authored
Conflicts: include/class.dept.php include/class.dynamic_forms.php include/class.format.php include/class.mailfetch.php include/class.staff.php include/class.thread.php include/class.user.php include/client/profile.inc.php include/staff/directory.inc.php include/staff/staffmembers.inc.php include/staff/tickets.inc.php
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Jared Hancock authored
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- Apr 29, 2015
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Peter Rotich authored
oops: Fix bad HTML entity #2 Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
Fix image CID rewrite for some pasted images Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
users: Update information on CSV import Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
i18n: Translate gb2312 to gbk charset Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
html: Ensure text internal note preserved Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
Preserve text formatting on the internal note posted to a new ticket by staff if HTML thread is disabled.
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Jared Hancock authored
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Jared Hancock authored
This is necessary for some mail clients which indicate encoding in GB2312 but actually use GBK encoding.
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Peter Rotich authored
auth: Add concept of bk passwd update and policy Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
tnef: Fix various TNEF processing issues Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
email: Properly detect bounce message with alternative content Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
fix translation for "Add new list" Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
i18n: Consider current locale for CSV delimiter Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
Fix a few translatable phrase issues Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
mailer: Embed the Message-Id token in @class Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
Ensure consistent name formatting for agents and end users Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
email: Support agents emailing as collaborators Reviewed-By:
Peter Rotich <peter@osticket.com>
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- Apr 23, 2015
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Jared Hancock authored
This correctly handles a bounce message with the following layout: multipart/report; report-type=delivery-status multipart/alternative; differences=Content-Type text/plain; charset="us-ascii" text/html; charset="us-ascii" message/delivery-status message/rfc822
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Jared Hancock authored
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- Apr 21, 2015
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Jared Hancock authored
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Jared Hancock authored
Conflicts: include/class.dynamic_forms.php include/class.mailer.php include/class.organization.php include/class.orm.php include/class.user.php include/client/templates/dynamic-form.tmpl.php include/client/view.inc.php scp/lists.php
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- Apr 20, 2015
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Jared Hancock authored
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- Apr 16, 2015
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Jared Hancock authored
Fixes #1854
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Jared Hancock authored
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Jared Hancock authored
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- Apr 15, 2015
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Peter Rotich authored
Feature :: Dynamic Forms 1.1 — address major confusion and magic issues Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
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