- Nov 07, 2018
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Peter Rotich authored
Don't show fields disabled by help topic Pass create mode for pre-selected help topic forms
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- Nov 05, 2018
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Peter Rotich authored
This commit addresses inconsistencies on how field edit rights and visibility are are handled.
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- Aug 18, 2015
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Jared Hancock authored
So, fields with only the 'required' flag set for users are shown for the registration page.
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- Jun 22, 2015
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Peter Rotich authored
Credit: Jared
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- Apr 10, 2015
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Jared Hancock authored
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- Mar 03, 2015
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Jared Hancock authored
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- Jan 12, 2015
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Jared Hancock authored
And properly escape and display form title and instructions
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- Dec 11, 2014
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Peter Rotich authored
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Peter Rotich authored
Add support for complex options to support complex field rendering.
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- Dec 08, 2014
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Jared Hancock authored
Allow fields to be configured for view / edit / required for both agents and end users. Fields can also be disabled now so that the field remains in the form but is no longer displayed for new entries. Allow tickets to be created without a subject — use the help topic full name instead.
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Jared Hancock authored
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Jared Hancock authored
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- Sep 26, 2014
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Jared Hancock authored
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- Aug 29, 2014
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Jared Hancock authored
This will allow for more complex widgets to be added as plugins which include css and javascript media files without manually adding header or footer lines.
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- Oct 14, 2013
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Jared Hancock authored
Including adding support to the TCL uninitialized variable reader to ignore class-static variable access as well as detect inline functions and their closure arguments.
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- Oct 09, 2013
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Jared Hancock authored
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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