This adds the ability to find, activate, lock, and optionally send a
password-reset email to one ore more users in the help desk.

Conflicts:
	client.inc.php
	include/class.file.php
	include/class.mailer.php
	include/class.staff.php
	include/class.thread.php
	include/staff/ticket-view.inc.php

Email processing for threads, revisited

Reviewed-By: Peter Rotich <peter@osticket.com>

This would be required for new ticket auto-responses to tickets created
without an initial message.

Since tickets can be created without a message now, the emailing system
should also identify the thread the message is associated with, so that a
returning email can be associated with the ticket or task's thread in the
event that it was created without an initial message.

References:
https://bugs.php.net/bug.php?id=43200
http://stackoverflow.com/a/22521203

Also try harder to send a relevant In-Reply-To and References header back
to the client with the email message.

This patch suggests a change to the message-id creation process that
includes stamping the receiving user-id (staff or client) along with the
thread-id of the originating notice. This allows detection of threading if
the clinically brain-dead mail client drops all the other header detection
mechanisms, including the tag placed in the email body, on response.

This patch works for both client and agent communication.

This patch converts the central file and threading classes over to use the
ORM.

email: Message-Id header with user and thread ID

Reviewed-By: Peter Rotich <peter@osticket.com>

Session never expires

Reviewed-By: Peter Rotich <peter@osticket.com>

logo: Allow customized SCP logo

Reviewed-By: Peter Rotich <peter@osticket.com>

Image annotations

Reviewed-By: Peter Rotich <peter@osticket.com>

Fix very predictable random data on some platforms

Reviewed-By: Peter Rotich <peter@osticket.com>

Revert "Disable auto-responses on staff created tickets"

thread: Remove collaborators when removing the thread

Reviewed-By: Peter Rotich <peter@osticket.com>

charset: Normalize charsets

Reviewed-By: Jared Hancock <jared@osticket.com>

References:
https://bugs.php.net/bug.php?id=43200
http://stackoverflow.com/a/22521203

upgrader: Support upgrading from 1.7 to v1.9.6

Reviewed-By: Jared Hancock <jared@osticket.com>

Also try harder to send a relevant In-Reply-To and References header back
to the client with the email message.