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Commit e50b63a0 authored by Jared Hancock's avatar Jared Hancock
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Merge pull request #1712 from osTicket/revert-1509-issue/disable-auto-response

Revert "Disable auto-responses on staff created tickets"
parents 9cf218c2 88706d08
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......@@ -2390,7 +2390,7 @@ class Ticket {
*
* $autorespond and $alertstaff overrides config settings...
*/
static function create(&$vars, &$errors, $origin, $autorespond=true,
static function create($vars, &$errors, $origin, $autorespond=true,
$alertstaff=true) {
global $ost, $cfg, $thisclient, $_FILES;
......@@ -2848,16 +2848,10 @@ class Ticket {
}
$ticket->reload();
$dept = $ticket->getDept();
// See if we need to skip auto-response.
$autorespond = isset($create_vars['autorespond'])
? $create_vars['autorespond'] : true;
if (!$autorespond
if(!$cfg->notifyONNewStaffTicket()
|| !isset($vars['alertuser'])
|| !$dept->autoRespONNewTicket()
|| !$cfg->notifyONNewStaffTicket())
|| !($dept=$ticket->getDept()))
return $ticket; //No alerts.
//Send Notice to user --- if requested AND enabled!!
......
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