- Dec 11, 2014
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Peter Rotich authored
Add support for complex options to support complex field rendering.
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Peter Rotich authored
Use generic attachment table for all attachments system-wide. Drop thread entry attachment table
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Peter Rotich authored
Detach conversation thread from ticket to make it more generic. Any object can now have its own thread complete with entry type and attachments.
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Jared Hancock authored
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Jared Hancock authored
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- Dec 10, 2014
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Jared Hancock authored
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Jared Hancock authored
oops: Fix crash upgrading to c7c82835 oops: Fix crash rendering ticket view oops: Fix crash posting response to ticket oops: Fix refresh url after ticket reply post orm: Locate annotations after the root model's fields orm: Add PK field check for DISTINCT aggregate expressions When using the DISTINCT option for aggregate expressions, ensure that when a relationship is used in the aggregate, that a single field of the remote model's primary key is used — rather than the foreign key, since it would never have more than one unique value. search: Re-implement basic ticket search oops: Couple trivial changes oops: Fix date formatting for PDF output oops: Fix staff profile view and update oops: Fix canned response listing orm: Fix crash compiling WHERE IN (nested select) nav: Move settings/email to email/settings i18n: Make field visibility config translatable oops: Fix crash adding field to custom form forms: Fix `required` flag transfer to FormField oops: Fix bad merge on new ticket by staff forms: Show uneditable fields on new ticket by staff oops: Fix bad merge on client ticket view
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- Dec 09, 2014
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Peter Rotich authored
The commit also renames some fields in department table.
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- Dec 08, 2014
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Jared Hancock authored
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Peter Rotich authored
Lint test rulez!
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Peter Rotich authored
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Jared Hancock authored
Allow fields to be configured for view / edit / required for both agents and end users. Fields can also be disabled now so that the field remains in the form but is no longer displayed for new entries. Allow tickets to be created without a subject — use the help topic full name instead.
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Jared Hancock authored
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Jared Hancock authored
In-line forms are forms that are rendered as one field. The data of the inline form is also saved in the data for one field. Currently, the data is rendered to JSON and stashed in the database. The data in the field is also accessible via the variable replacement system, so something line %{ticket.field.subfield} can be handled by the inline form field.
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Also, autodetect the endusers timezone using the jstimezonedetect Javascript library.
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Jared Hancock authored
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Jared Hancock authored
This patch adds support for automatic date and time formatting based on a selection of locale. The locale can default to the system or user specified language+locale, or can be elected separately. For instance, English speakers can pick between US, GB, and many other English speaking locales. This also removes the need of the %timezone table and uses the timezonedb built into PHP 5.3+. User's can now select from a much longer list of database and no longer need to deal with the DST checkbox.
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Jared Hancock authored
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Jared Hancock authored
Move the attachments to the sidebar, add the concept of language-specific attachments. Add a sidebar to the front page. De-emphasize the "open new ticket" button. Add a knowledge base search feature to front page and also add the concept of "featured" articles and categories on the front page.
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Jared Hancock authored
Also complete the translation client-side
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Drafts now are placed directly into the HTML response. The response contains the draft information as well as the original content saved in the database for the content being modified. The draft itself is placed into the redactor box rather than the current content. This patch also reduces some of the [Draft Saved] notices where there is no content or the content has not yet been modified.
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- Oct 27, 2014
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Jared Hancock authored
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- Oct 10, 2014
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Jared Hancock authored
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- Oct 09, 2014
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Jared Hancock authored
Also fix a crash when re-rendering the new ticket by staff page after a validation error.
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Jared Hancock authored
Use the cdata field when searching and sorting the ticket listing on the client side.
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- Oct 02, 2014
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Jared Hancock authored
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- Sep 26, 2014
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Jared Hancock authored
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- Sep 25, 2014
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Jared Hancock authored
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- Sep 24, 2014
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Peter Rotich authored
Consider current status settings to determine if a ticket is reopen-able Show a warning on staff's ticket view if the ticket is not reopen-able
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Jared Hancock authored
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- Sep 19, 2014
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Peter Rotich authored
This is necessary to avoid confusion vs. closed state.
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- Sep 17, 2014
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Peter Rotich authored
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- Sep 01, 2014
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Jared Hancock authored
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- Aug 29, 2014
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Jared Hancock authored
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Jared Hancock authored
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