Auto-assign to closing staff or the last respondent if the agent is available
and has access. Otherwise, put the ticket back to unassigned pool.

Column based sorting got removed in favor of drop down based sorting in commit
number fa327c. It's being returned due to negative feedback we received from users.

Make tasks actions icon based buttons
Fix task assignment issue

This changes the typeahead to redirect directly from the typeahead click
rather than redirecting after performing the search a second time on the
ticket queue page.

Use CsvImporter util to importing items
Fix items search

Fixes #2751

This adds a command-line module named `serve` which adds a module to run the
command-line built-in PHP server with a router file that will properly
handle the expected URL dispatchers for the pages/, api/, and apps/ magic
URLs.

Usage:

$ php manage.php serve --help

Allow fields to internally define the render mode. This allows for fields to
to self render in a view mode when it's not editable.

Allow changing/saving setting/properties on internal ticket statuses. With
the exception of the state.

Add internal editable property used by internal forms to control of a field
is editable or not. This is not to be confused with form field properties
which are meant for general forms.

Add canned attachments to allowed files list when a canned response is used.

Add ability to disable use of authentication tokens on ticket links

Add a global option to disable avatars on thread correspondence . Agent's
and user's profiles will still show an avatars.

Add a preference option to set the sort order of the thread entries in DESC or
ASC order.

 * System Default order is ASC
 * Auto-scroll is disabled when sort order is set to DESC.

Add preference to agent's profile to enable relative time use.

Support using global config table to store agent's preference.

Move setting from Setting > Tickets to Settings > Agents

Enable the ability to show the agent's full name or department's name on
responses/replies in addition to the emails address name. Email address of
the response would still be designated outgoing email address of the
Department to which the ticket is assigned or the system default outgoing
email address.

* Agents can set the default FROM Name in Profile > Preference.
* Private department's name won't be used regardless of the setting.
* Agent's name won't be used if identity masking is enabled.

Let textarea widgets parse and clean input based on configured text format.
Add cleanup routine to ThreadEntryBody
Clean response/note inputs

Filter assignees based on selected tickets department setting.

Make sure the references are valid for the email recipient.

Filter members based on department's assignment restriction when building a
list of assignees.

Implement auto focus and scroll when post reply or note action button is
clicked as well as tab highlight on error
Unpack tickets' mass action buttons - more options retired for now
Translate missed phases

Removed the span, it was unnecessary and gave the Internal Note button
a color to differentiate between Reply and Internal Note.

Moved buttons above with other action buttons and also into sticky
header. Removed titles of buttons and added tooltips. adjusted tooltip
z-index so it won’t be hidden behind dropdowns. added scroll to bottom
function to reply and internal note buttons.

Adds an additional location for the ticket response above the ticket
thread for a reverse order view of the ticket thread. Additionally the
reply/internal note button would be selected and the page would auto
scroll to the bottom.

ClaimForm extends AssignmentForm and hides assignees selection. Claimant is
still given the opportunity to log an optional internal note as to why
they're claiming the ticket in question.

Let the object have full control the list of possible assignees

Action to disable auto-autoresponse doesn't require  any config check.

Count by staff membership