role: Add option to use primary role on assignment

include/class.staff.php

@@ -413,6 +413,10 @@ implements AuthenticatedUser, EmailContact, TemplateVariable {
         }
     }
 
+    function usePrimaryRoleOnAssignment() {
+        return $this->getExtraAttr('def_assn_role', true);
+    }
+
     function getLanguage() {
         return (isset($this->lang)) ? $this->lang : false;
     }
@@ -437,8 +441,11 @@ implements AuthenticatedUser, EmailContact, TemplateVariable {
             if ($access = $this->dept_access->findFirst(array('dept_id' => $deptId)))
                 return $this->_roles[$deptId] = $access->role;
 
-            // View only access
-            return new Role(array());
+            if (!$this->usePrimaryRoleOnAssignment())
+                // View only access
+                return new Role(array());
+
+            // Fall through to primary role
         }
         // For the primary department, use the primary role
         return $this->role;
@@ -563,15 +570,17 @@ implements AuthenticatedUser, EmailContact, TemplateVariable {
         if (!isset($this->_extra) && isset($this->extra))
             $this->_extra = JsonDataParser::decode($this->extra);
 
-        return $attr ? (@$this->_extra[$attr] ?: $default) : $this->_extra;
+        return $attr
+            ? (isset($this->_extra[$attr]) ? $this->_extra[$attr] : $default)
+            : $this->_extra;
     }
 
     function setExtraAttr($attr, $value, $commit=true) {
         $this->getExtraAttr();
         $this->_extra[$attr] = $value;
+        $this->extra = JsonDataEncoder::encode($this->_extra);
 
         if ($commit) {
-            $this->extra = JsonDataEncoder::encode($this->_extra);
             $this->save();
         }
     }
@@ -1011,6 +1020,8 @@ implements AuthenticatedUser, EmailContact, TemplateVariable {
             }
         }
         $this->updateAccess($access, $errors);
+        $this->setExtraAttr('def_assn_role',
+            isset($vars['assign_use_pri_role']), false);
 
         // Format team membership as [array(team_id, alerts?)]
         $teams = array();

include/i18n/en_US/help/tips/staff.agent.yaml

@@ -73,12 +73,22 @@ assigned_group:
 primary_department:
     title: Primary Department
     content: >
-        Choose the primary <span class="doc-desc-title">department</span> to which this Agent belongs.
+        Choose the primary <span class="doc-desc-title">department</span> to
+        which this Agent belongs and an effective <span class="doc-desc-title">Role</span>.
 
     links:
       - title: Manage Departments
         href: /scp/departments.php
 
+primary_role_on_assign:
+    title: Use Primary Role For Assignments
+    content: >
+        Enable this to fallback to the <span class="doc-desc-title">primary
+        role</span>  when this agent is assigned tickets and tasks outside
+        of the <span class="doc-desc-title">primary department</span> and
+        <span class="doc-desc-title">extended access</span> departments.
+        Otherwise the agent will have view only access.
+
 daylight_saving:
     title: Daylight Saving
     content: >

include/staff/staff.inc.php

@@ -213,7 +213,7 @@ if (count($bks) > 1) {
     <table class="table two-column" width="940" border="0" cellspacing="0" cellpadding="2">
       <tbody>
         <tr class="header">
-          <th colspan="2">
+          <th colspan="3">
             <?php echo __('Primary Department and Role'); ?>
             <span class="error">*</span>
             <div><small><?php echo __(
@@ -249,6 +249,18 @@ if (count($bks) > 1) {
               <option value="0" data-quick-add>&mdash; <?php echo __('Add New');?> &mdash;</option>
             </select>
             <i class="offset help-tip icon-question-sign" href="#primary_role"></i>
+          </td>
+          <td>
+            <label class="inline checkbox">
+            <input type="checkbox" name="assign_use_pri_role" <?php
+                if ($staff->usePrimaryRoleOnAssignment())
+                    echo 'checked="checked"';
+                ?> />
+                <?php echo __('Fall back to primary role on assigned tickets'); ?>
+                <i class="icon-question-sign help-tip"
+                    href="#primary_role_on_assign"></i>
+            </label>
+
             <div class="error"><?php echo $errors['role_id']; ?></div>
           </td>
         </tr>
@@ -268,7 +280,8 @@ if (count($bks) > 1) {
               ?>
               <option value="0" data-quick-add>&mdash; <?php echo __('Add New');?> &mdash;</option>
             </select>
-            <span style="display:inline-block;width:20px"> </span>
+          </td>
+          <td>
             <label class="inline checkbox">
               <input type="checkbox" data-name="dept_access_alerts" value="1" />
               <?php echo __('Alerts'); ?>
@@ -280,7 +293,7 @@ if (count($bks) > 1) {
       </tbody>
       <tbody>
         <tr class="header">
-          <th colspan="2">
+          <th colspan="3">
             <?php echo __('Extended Access'); ?>
           </th>
         </tr>