Consider current status settings to determine if a ticket is reopen-able
Show a warning on staff's ticket view if the ticket is not reopen-able

This is necessary to avoid confusion vs. closed state.

On some setups, IE v10 on Windows 7 at least, text added to the Redactor
editor after an image is inserted (via the image popup dialog for instance),
will not be retrieved via the ::get() method and so will not be submitted
with the form submit button.

This patch introduces a workaround by manually calling ::sync() for the
Redactor when the submit button is pressed — just before the form is
submitted.

Turns out the canned response selections for the original message and the
last message were swapped.

Staff can now select desired ticket status on create
Only allow staff with closing permission to set tickets to resolved state.

Cleanup status change form
Add resolve to ticket ticket view
Use the new status table when checking for overdue

Reserve 'archived' state for automation

Move ticket status change to unified backend.

Only cache results for ALL items

Implement the logic to set status

Names parsed from incoming emails are stored in the database as is. This
pull request addresses potential XSS vulnerability due to improper display
of unsanitized names. Going forward names will be scrubbed on create.

  * Paper sizes
  * More prompts on ticket filters

The terms `%d open|closed tickets` need to be made plural so that the terms
`open` and `closed` can be properly translated.

References:
(Crowdin login required)
http://i18n.osticket.com/translate/osticket-official/148/enus-de#3735

Multilanguage Support via gettext

- added gettext encapsulations to all texts i thought necessary
- added fallback function for the case that the gettext extension isn't loaded
- added browser language detection
- added gettext to the list of optional extensions in setup
- rewritten some of the texts to use sprintf instead of appending strings
- added german translation file
- removed mark_overdue-confirm from cannedresponses.inc.php

extend multi language support and a fex fixes

- Better detection of translation files
- Added functionality to redirect language codes (see redirecting
language codes)
- Ticket Status can be translated
- The Datepicker can be translated
- Extended functionality of 'testlang.php' to show what language code is
used to translate

Forgotten to apply a patch from RC5 to RC6

- Forgotten to change $var to $vars in line 380 of class.mailfetch.php
- Removed unneeded comment

Added php_gettext as primary translation engine

- Added php_gettext support (thanks to Danilo Segan and Steven
Armstrong)
- php_gettext is now the primary translation engine
- Extended language detection functionality

Add error/misconfiguration checks and fix undefined variables

Add original and last message quotes to canned responses

The default mode going forward will be to insert when Rich Text support is
enabled and append otherwise. To clear the draft the user can simply click
reset or delete draft icon on the bar.

Enable delete draft option on reply & internal note boxes for consistency.

Add department setting to limit ticket assignment within department to
department members only. This is necessary for departments with strict
policy on who can access tickets.

The setting doesn't limit team assignment or auto-assignment via help topics
and ticket filters.

Provide quick prints options that bypasses the print dialog modal

We're sticking with user for now until 2.0