- Nov 19, 2013
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Jared Hancock authored
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- Oct 28, 2013
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Jared Hancock authored
Previously, the References header emitted by the system for new thread entry auto-responses and alerts included the message-id for which the email was a reply in the `References` header. This patch corrects the issue by placing the reply message-id in the In-Reply-To header, and constructs a correct References header. That is, if available, the References header received in the email that was used to create the thread entry is appended to the message-id the email is actually in reply to. This is the expected usage of the References header.
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- Oct 23, 2013
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Jared Hancock authored
* %{ticket.thread.original} represents the original message submitted when creating the ticket * %{ticket.thread.lastmessage} represents the most recent message submitted by the end user
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- Sep 29, 2013
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Peter Rotich authored
line is used.
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Peter Rotich authored
id/number. * Ticket number will be customization in the future * Ticket thread only link to Ticket should be internal ticket id.
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- Sep 27, 2013
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Jared Hancock authored
if the References or In-Reply-To header matches in a way that continues a ticket's thread, include the attachments in the thread if allowed by the system settings.
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Jared Hancock authored
In the event that the system is set to do-nothing for POP fetched emails, and eventually, one of the emails is rejected, ensure that the message-id is logged so that the message will not be re-fetched, even if it is undeleted.
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- Sep 20, 2013
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Jared Hancock authored
When comparing the From address of incoming email. If the ticket owner sent an email back into the system and the email address did not match exactly, case-wise, the email would not be considered from the ticket owner.
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Jared Hancock authored
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- Sep 09, 2013
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Jared Hancock authored
If an alert message manages to loop back into the ticketing system, refuse posting to the ticket thread. Technically, the message should be marked as an auto-response message; however, auto-response messages should usually be allowed to be appended to the ticket thread. This patch will check if the From email header cites an email address that is a system email address (visible in the Emails section of the Admin Panel). If it is, the email is completely ignored.
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- Sep 03, 2013
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Jared Hancock authored
This patch affords an administrator the ability to remove the [#%{ticket.number}] from the email template subject line for the new ticket autoresponse and the new message autoresponse. Previously, the ticket number with a prefixed hash in brackets was used to identify which ticket thread an email was in reference to. With this patch, the email message-id (which was already kept on file) is sent in the MIME "References" header. When a user responds to and autoresponse email, the "References" will include this message-id in the return email. The ticket thread is then matched up with the email based on the message-id rather than the subject line. Ticket numbers are still supported in the subject line, in the event that non-compliant email clients do not properly include the References header.
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- Jul 30, 2013
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Jared Hancock authored
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- Mar 21, 2013
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Peter Rotich authored
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- Mar 05, 2013
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Peter Rotich authored
Fully implement thread entry class and types (Note, Message & Response)
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- Feb 19, 2013
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Peter Rotich authored
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- Oct 14, 2012
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Peter Rotich authored
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- Oct 02, 2012
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Peter Rotich authored
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