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  1. Nov 19, 2013
  2. Oct 28, 2013
    • Jared Hancock's avatar
      Better email headers for In-Reply-To and References · ca26a1a6
      Jared Hancock authored
      Previously, the References header emitted by the system for new thread
      entry auto-responses and alerts included the message-id for which the email
      was a reply in the `References` header. This patch corrects the issue by
      placing the reply message-id in the In-Reply-To header, and constructs a
      correct References header.
      
      That is, if available, the References header received in the email that was
      used to create the thread entry is appended to the message-id the email is
      actually in reply to. This is the expected usage of the References header.
      ca26a1a6
  3. Oct 23, 2013
  4. Sep 29, 2013
  5. Sep 27, 2013
    • Jared Hancock's avatar
      Accept attachments from email messages · 6caf55f3
      Jared Hancock authored
      if the References or In-Reply-To header matches in a way that continues a
      ticket's thread, include the attachments in the thread if allowed by the
      system settings.
      6caf55f3
    • Jared Hancock's avatar
      Record message-id's for rejected emails · 67625b63
      Jared Hancock authored
      In the event that the system is set to do-nothing for POP fetched
      emails, and eventually, one of the emails is rejected, ensure that the
      message-id is logged so that the message will not be re-fetched, even if it
      is undeleted.
      67625b63
  6. Sep 20, 2013
  7. Sep 09, 2013
    • Jared Hancock's avatar
      Forbid message loops for alert messages · 6e5c1f6a
      Jared Hancock authored
      If an alert message manages to loop back into the ticketing system, refuse
      posting to the ticket thread. Technically, the message should be marked as
      an auto-response message; however, auto-response messages should usually be
      allowed to be appended to the ticket thread.
      
      This patch will check if the From email header cites an email address that
      is a system email address (visible in the Emails section of the Admin
      Panel). If it is, the email is completely ignored.
      6e5c1f6a
  8. Sep 03, 2013
    • Jared Hancock's avatar
      Remove requirement of ticket id in subject line · 29b37144
      Jared Hancock authored
      This patch affords an administrator the ability to remove the
      [#%{ticket.number}] from the email template subject line for the new ticket
      autoresponse and the new message autoresponse. Previously, the ticket number
      with a prefixed hash in brackets was used to identify which ticket thread an
      email was in reference to.
      
      With this patch, the email message-id (which was already kept on file) is
      sent in the MIME "References" header. When a user responds to and
      autoresponse email, the "References" will include this message-id in the
      return email. The ticket thread is then matched up with the email based on
      the message-id rather than the subject line.
      
      Ticket numbers are still supported in the subject line, in the event that
      non-compliant email clients do not properly include the References header.
      29b37144
  9. Jul 30, 2013
  10. Mar 21, 2013
  11. Mar 05, 2013
  12. Feb 19, 2013
  13. Oct 14, 2012
  14. Oct 02, 2012
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