Skip to content
Snippets Groups Projects
Commit 29b37144 authored by Jared Hancock's avatar Jared Hancock
Browse files

Remove requirement of ticket id in subject line

This patch affords an administrator the ability to remove the
[#%{ticket.number}] from the email template subject line for the new ticket
autoresponse and the new message autoresponse. Previously, the ticket number
with a prefixed hash in brackets was used to identify which ticket thread an
email was in reference to.

With this patch, the email message-id (which was already kept on file) is
sent in the MIME "References" header. When a user responds to and
autoresponse email, the "References" will include this message-id in the
return email. The ticket thread is then matched up with the email based on
the message-id rather than the subject line.

Ticket numbers are still supported in the subject line, in the event that
non-compliant email clients do not properly include the References header.
parent acd4f06d
No related branches found
No related tags found
Loading
Loading
0% Loading or .
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment