Remove requirement of ticket id in subject line
This patch affords an administrator the ability to remove the [#%{ticket.number}] from the email template subject line for the new ticket autoresponse and the new message autoresponse. Previously, the ticket number with a prefixed hash in brackets was used to identify which ticket thread an email was in reference to. With this patch, the email message-id (which was already kept on file) is sent in the MIME "References" header. When a user responds to and autoresponse email, the "References" will include this message-id in the return email. The ticket thread is then matched up with the email based on the message-id rather than the subject line. Ticket numbers are still supported in the subject line, in the event that non-compliant email clients do not properly include the References header.
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- include/api.tickets.php 4 additions, 0 deletionsinclude/api.tickets.php
- include/class.api.php 0 additions, 5 deletionsinclude/class.api.php
- include/class.mailer.php 12 additions, 0 deletionsinclude/class.mailer.php
- include/class.mailfetch.php 9 additions, 15 deletionsinclude/class.mailfetch.php
- include/class.thread.php 158 additions, 3 deletionsinclude/class.thread.php
- include/class.ticket.php 43 additions, 19 deletionsinclude/class.ticket.php
- include/index.html 128 additions, 0 deletionsinclude/index.html
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