- Oct 30, 2017
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aydreeihn authored
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JediKev authored
This addresses issue 3815 where searching by User's phone number doesn't work in v1.10. This adds phone number search capabilities for the User Directory and User Search popup in v1.10.
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Peter Rotich authored
Limit the departments based on Agent's access
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Jared Hancock authored
Currently only windows of a specific number of days is supported. Things like `last month` are much more complex.
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Jared Hancock authored
The ticket status search field was supposed to mimic a text field rather than a drop-down field like the status selection. Also, since select "TicketStatus / State" from the drop-down list doesn't work, remove items from the drop-down in the advanced search dialog and queue management page which would duplicate fields already available or selected in the list of fields already displayed.
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Jared Hancock authored
Fixes the SQL generated for scans by staff_id and team_id on the ticket table. The fields are not nullable. Instead, the value `0` represents not having a value.
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Jared Hancock authored
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Jared Hancock authored
This allows a queue to define conditions which apply to the entire row, so that all the columns in a row can react to a particular condition. For instance, rows in the ticket queue for tickets due in the near future or assigned to a particular team could be formatted a certain way.
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Jared Hancock authored
'twas a copy+paste hazard from when it was created.
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Jared Hancock authored
Adds the ability to "Clone" a queue, which would be nice to create a queue similar to the current one with a couple distinct settings, but also not a child of the queue. Also adds the ability to add a "Sub Queue" to the current queue, which will allow easy creation of queues which are pre-configured for inheritance.
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Jared Hancock authored
This fixes an issue where spacing is reserved on the navigation bar on the right side for an overflow menu, even if the overflow menu is not visible (not necessary).
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Jared Hancock authored
If an advanced search was committed with a validation error, the returned form would shake and reveal the validation error; however, it would also include the ajax redirect information next to the buttons at the bottom.
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Jared Hancock authored
This adds the ability to add a list of avatars to a column in a ticket queue.
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Jared Hancock authored
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Jared Hancock authored
Also, fix queue paths created at installation time.
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Jared Hancock authored
Add support for different intervals for 'n [days] ago', where days can be changed from minutes to months. Also, add support for 'more than n days from now' and 'more than n days ago'. Useful for finding stale items. Also, fix the display of the 'n days ago' when describing the criteria.
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Jared Hancock authored
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Richard Bukovansky authored
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Jared Hancock authored
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Jared Hancock authored
Turns out the pagination system is somewhat chicken and egg with respect to determining the number of pages. The query needs to be sent to the database to fetch the page content so that the database can also count the total number of records available.
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Jared Hancock authored
- %queue_sorts needs to exist before queues are inserted - old queue id numbers need to be moved up to make room for initial queues
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
- Fix crash on new ticket - Fix crash on user and org dialog popup from ticket - Fix missing queue mass-action buttons
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Jared Hancock authored
This originates from an ORM issue, where the select_related in a queryset was not honored by the compiler. Therefore, the query would not include all the fields requested and would require extra trips to the database for some queries. This is especially important for unbuffered queries, such as those used in the export process, which be fetched in parallel with other queries.
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Jared Hancock authored
Also fix SQL issue with the tables installed in the install script
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Jared Hancock authored
This patch implements Nathan's mockups for adding sorting options to the custom queues. The sort drop-down feature was added for v1.10. This patch adds the complex sort dropdown back into the custom queue feature, but also makes the sorting options customizable.
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
This adds support for the SQL_CALC_FOUND_ROWS hint and the following FOUND_ROWS() call to fetch the total ticket count for a ticket queue without asking the database to run the same query twice. References: http://dev.mysql.com/doc/refman/5.7/en/information-functions.html#function_found-rows
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Jared Hancock authored
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Jared Hancock authored
And provide a foundation for sorting on other complex field types
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Jared Hancock authored
Also, avoid setting FLAG_INHERIT_COLUMNS for queues which do not inherit from another queue.
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Jared Hancock authored
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