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  1. Sep 29, 2013
  2. Sep 27, 2013
    • Jared Hancock's avatar
      Accept attachments from email messages · 6caf55f3
      Jared Hancock authored
      if the References or In-Reply-To header matches in a way that continues a
      ticket's thread, include the attachments in the thread if allowed by the
      system settings.
      6caf55f3
  3. Sep 20, 2013
  4. Sep 09, 2013
    • Jared Hancock's avatar
      Forbid message loops for alert messages · 6e5c1f6a
      Jared Hancock authored
      If an alert message manages to loop back into the ticketing system, refuse
      posting to the ticket thread. Technically, the message should be marked as
      an auto-response message; however, auto-response messages should usually be
      allowed to be appended to the ticket thread.
      
      This patch will check if the From email header cites an email address that
      is a system email address (visible in the Emails section of the Admin
      Panel). If it is, the email is completely ignored.
      6e5c1f6a
  5. Sep 03, 2013
    • Jared Hancock's avatar
      Remove requirement of ticket id in subject line · 29b37144
      Jared Hancock authored
      This patch affords an administrator the ability to remove the
      [#%{ticket.number}] from the email template subject line for the new ticket
      autoresponse and the new message autoresponse. Previously, the ticket number
      with a prefixed hash in brackets was used to identify which ticket thread an
      email was in reference to.
      
      With this patch, the email message-id (which was already kept on file) is
      sent in the MIME "References" header. When a user responds to and
      autoresponse email, the "References" will include this message-id in the
      return email. The ticket thread is then matched up with the email based on
      the message-id rather than the subject line.
      
      Ticket numbers are still supported in the subject line, in the event that
      non-compliant email clients do not properly include the References header.
      29b37144
  6. Jul 30, 2013
  7. Mar 21, 2013
  8. Mar 05, 2013
  9. Feb 19, 2013
  10. Oct 14, 2012
  11. Oct 02, 2012
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