- Oct 14, 2013
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Jared Hancock authored
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- Oct 10, 2013
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Jared Hancock authored
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- Oct 09, 2013
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Jared Hancock authored
Fixup several minor bugs concerning initial experience
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
Previously, form sections were grouped into form sets for reusability. This patch drops the form sets and makes form sections the new "forms". Eventually a section-header field will be added that technically does not add any dynamic data to the form, but allows for the same feature as having a form set with multiple sections.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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Jared Hancock authored
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Jared Hancock authored
Process inline attachments in thread entry and support inline images in piped emails Support inline images across the system, with draft support Migrate to a single attachment table That way we don't need a new table for everything we need to attach an inline image to (like a signature, for instance) Add richtext support for internal notes Implement images on site pages * Image paste in Redactor * Make non-local images optional * Placeholder for non-local images * Fix local image download hover * Don't re-attach inline images
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- Aug 12, 2013
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Jared Hancock authored
This is one of the last major hurdles to make osTicket fully translatable. With the advent of 1.7.0, database migration is based on the MD5 hash of the install SQL file. Therefore, the install SQL script cannot be modified (ie. translated) or else the system cannot be migrated, since the MD5 hash will no longer match up. This patch pulls initial data out of the install file so that it can be translatable. Eventually the install worksheet can allow a drop-down box of the default system language. The default data from that language will be loaded into the system.
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- Aug 09, 2013
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Peter Rotich authored
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- Jul 11, 2013
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Peter Rotich authored
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- Jul 09, 2013
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Jared Hancock authored
Allow the installation to use the same streams config and schema signatures as the migrater Allow the install to install mulitple database streams
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- Jul 03, 2013
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- May 28, 2013
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Jared Hancock authored
- timezone_offset was dropped from the config table at 1.7-dpr1 - upgrader: only apply five patches in one request - upgrader: fix readPatchInfo to work correctly - session: support migrating from 1.6 (again) - config: support migrating from 1.6 (fallback) - config: no default for 'isonline' setting - config: fix SQL whitespace issue for schema signature fallbacks - config: hash 1.6 versions in the schema signature lookup - upgrader: fix logging bug in attachment migration
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Jared Hancock authored
Change the config table from a column-based table to a key-value table with namespacing. This allows several parts of osTicket to store their respective configurations in the same table without requiring database structure updates 'namespace' is reserved in PHP
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- May 23, 2013
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Jared Hancock authored
Since the first department id cannot be assumed
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Jared Hancock authored
Drop required usage of MyISAM tables, and drop fulltext indexes as they are not used in the code currently anyway. Also, use a blob to store session data so as not to waste space with UTF-8 encoding. Lastly, fix session_id storage to use VARCHAR(255) which is required for versions of MySQL < 5.0.3, and use ascii for the storage model for the session_id as it will contain simple characters only.
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- May 22, 2013
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Jared Hancock authored
The problem stems from assumed MySQL insert ids. In MySQL clusters, the id numbers will not necessarily be consecutive. This patch causes the install and upgrade patches to lookup the assumed values for the linked id numbers.
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- Feb 14, 2013
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Peter Rotich authored
Remove piping setting option - it's now part of ticket create service (which include XML & JSON)
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- Jan 21, 2013
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Peter Rotich authored
Make collation consistent - utf8_general_ci.
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- Jan 18, 2013
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Peter Rotich authored
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- Dec 17, 2012
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Peter Rotich authored
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- Nov 16, 2012
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Jared Hancock authored
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- Oct 19, 2012
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Peter Rotich authored
Template is used for canned auto-reply - triggered by filters.
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- Oct 02, 2012
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Peter Rotich authored
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- Sep 27, 2012
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Peter Rotich authored
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- Sep 18, 2012
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Peter Rotich authored
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- Sep 14, 2012
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Jared Hancock authored
This will remove the upper limit of BLOB sizes imposed by MySQL with the max_allowed_packet setting completely. This adds a new table %file_chunk which will contain the filedata in smaller chunks (256kB). It also includes a new class, AttachmentChunkedData, which will handle reading and writing the data, abstracting away the chunks. This is done by migrating data from the %file table to the %file_chunk table. One must beware that this must safely (the migration that is) plug into the both the live osTicket developers as well as the users doing a full upgrade from osTicket-1.6*. For this, the AttachmentFile::save method was patched to use the new AttachmentChunkedData class to write the attachment data to the database in chunks. That is, the migrater will use the new code on the major upgrade and bypass the filedata column of the %file table altogether. Therefore, the patch associated with this commit will not migrate any data for the major upgrade. For developers doing incremental upgrades, the patch included in this commit will transfer the data from the %file data to the new %file_chunk table by chunking it. As written, only the first 16MB of the attachment is migrated. This could easily be adjusted, but it seems like a reasonable limit for now.
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- Sep 10, 2012
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Peter Rotich authored
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- Sep 03, 2012
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Peter Rotich authored
Force target selection on filter form Add minor code improvements
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- Aug 31, 2012
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Peter Rotich authored
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- Aug 30, 2012
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Peter Rotich authored
* Change table name from ost_email_filter* to ost_filter* * Add patch for target field.
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- Aug 13, 2012
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Peter Rotich authored
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- Jul 22, 2012
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Peter Rotich authored
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- Jul 21, 2012
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Peter Rotich authored
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- Jul 16, 2012
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Peter Rotich authored
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- Jul 09, 2012
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Jared Hancock authored
And rearrange files to work with the new layout for the finalized upgrader
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