('',1,'offline','Offline','<div>\r\n<h1><span style="font-size: medium">Support Ticket System Offline</span></h1>\r\n<p>Thank you for your interest in contacting us.</p>\r\n<p>Our helpdesk is offline at the moment, please check back at a later time.</p>\r\n</div>','Default offline page',NOW(),NOW()),
('',1,'thank-you','Thank you','<div>%{ticket.name},<br />\r\n\r\n<p>\r\nThank you for contacting us.</p><p> A support ticket request #%{ticket.number} has been created and a representative will be getting back to you shortly if necessary.</p>\r\n\r\n<p>Support Team </p>\r\n</div>','Default "thank you" page displayed after the end-user creates a web ticket.',NOW(),NOW()),
('',1,'landing','Landing','<h1>Welcome to the Support Center</h1>\r\n<p>In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.\r\n</p>\r\n','Introduction text on the landing page.',NOW(),NOW());
