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  1. Nov 26, 2013
  2. Nov 08, 2013
  3. Oct 24, 2013
  4. Oct 14, 2013
  5. Oct 10, 2013
  6. Oct 09, 2013
    • Jared Hancock's avatar
      f7384359
    • Jared Hancock's avatar
      Completion of dynamic forms concept · 43b74f4a
      Jared Hancock authored
      Moved to an initial form which specifies the ticket's priority and issue and
      changed the rendering to render things properly. Now the user can decide
      where priority shows on the client side, and the priority privacy setting is
      placed in the dynamic form wizard.
      
      The standard form is added to every ticket without option. Extra forms can
      be defined and associated with help topics which can additionally be added
      to tickets upon creation. This allows for standardization of the dynamic
      data location for searches and filtering.
      
      Implemented advanced search for dynamic data. Along with reinstating the
      basic ticket search on keywords
      
      Implemented ticket filtering on dynamic data for both keyword searches as
      well as searches for special fields (drop-down lists, etc.)
      
      Phone number for users is now completely optional
      43b74f4a
    • Jared Hancock's avatar
      Move client information to separate formset · 53666db6
      Jared Hancock authored
      This moves client information like name and email address out of the general
      dynamic forms data for a ticket. It really paves the way for the first-class
      user of the future.
      53666db6
    • Jared Hancock's avatar
      Rebase form sections to forms and remove form sets · 59c219f4
      Jared Hancock authored
      Previously, form sections were grouped into form sets for reusability. This
      patch drops the form sets and makes form sections the new "forms".
      Eventually a section-header field will be added that technically does not
      add any dynamic data to the form, but allows for the same feature as having
      a form set with multiple sections.
      59c219f4
    • Jared Hancock's avatar
      Dynamic data for osTicket · 9e75169e
      Jared Hancock authored
      *This is a major redesign / rework of the osTicket base*
      
      This patch drops the concept of static ticket metadata and allows for an
      admin-configurable arbitrary data that is attachable to tickets
      
      The system is architected such that the base osTicket install now comes with
      a "default" form that has fields for subject, name, email, and phone number.
      This form is editable to allow for the addition of arbitrary other fields;
      however, the basic fields must remain in order to be associated with a
      help-topic and attached to a ticket.
      
      This concept can be expanded to allow for arbitrary data associated with
      registered clients or ticket thread items.
      
      Forms are comprised of sections. Sections have a title and instructions
      properties and a list of fields. Fields have various implementations to
      represent different data such as text, long answer, phone number, datetime,
      yes/no, and selections, and are configurable to define the look and feel and
      interpretation of the respective form field.
      
      Dropdown lists are represented as "Dynamic Lists", which are
      admin-configurable lists of items. Dropdowns can be optionally represented
      as Bootstrap typeahead fields.
      
      This also adds the start of a simple ORM which will hopefully be expanded in
      the future to support multiple database platforms. Currently, only MySQL is
      implemented.
      9e75169e
    • Jared Hancock's avatar
      HTML ticket thread, inline images and draft support · 864d3539
      Jared Hancock authored
      Process inline attachments in thread entry and support inline images in
      piped emails
      
      Support inline images across the system, with draft support
      
      Migrate to a single attachment table
          That way we don't need a new table for everything we need to attach an
          inline image to (like a signature, for instance)
      
      Add richtext support for internal notes
      
      Implement images on site pages
      
      * Image paste in Redactor
      * Make non-local images optional
      * Placeholder for non-local images
      * Fix local image download hover
      * Don't re-attach inline images
      864d3539
  7. Mar 05, 2013
  8. Feb 22, 2013
  9. Feb 19, 2013
  10. Dec 17, 2012
  11. Dec 16, 2012
  12. Dec 10, 2012
  13. Oct 29, 2012
  14. Oct 28, 2012
  15. Oct 22, 2012
  16. Oct 15, 2012
  17. Oct 14, 2012
    • Peter Rotich's avatar
      * Post Reply · 8c0d3571
      Peter Rotich authored
       - Add To: address
       - Add ability to diable emailed replies
      * Post Note
       - Make note title optional.
       - Add additional ticket status (state) options.
      * Assign
       - Add claim to dropdown for self-assignments.
      8c0d3571
  18. Oct 11, 2012
  19. Oct 02, 2012
  20. Aug 31, 2012
  21. Aug 10, 2012
  22. Jul 25, 2012
  23. Jul 09, 2012
  24. Jun 18, 2012
  25. May 27, 2012
  26. May 13, 2012
  27. May 10, 2012
  28. May 01, 2012
  29. Apr 21, 2012
    • Jared Hancock's avatar
      Add lint test for (calls to) undefined functions · cd4b4faa
      Jared Hancock authored
      And correct several undefined function errors from several source files. So
      while function names in PHP are considered case-insensitive, it still makes
      sense to use consistent camel casing for both defining and calling methods.
      The lint test searches the code base for method calls, and then searches the
      code base again looking for a function definition matching the name of the
      function invoked. It's not failsafe, because it doesn't detect the class
      from which the method should belong, so it's likely to have false negatives.
      Furthermore, it won't work well for PHP 5 where several classes are built
      into PHP (and aren't searchable in the osTicket code base).
      
      Remove the include/staff/api.inc.php as it no longer appears to be used (and
      contains references to undefined methods).
      cd4b4faa
  30. Apr 01, 2012
  31. Mar 30, 2012
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