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Commit 03a23c29 authored by Peter Rotich's avatar Peter Rotich
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Add expres actions support

parent 3e895824
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with 111 additions and 89 deletions
scp/tickets.php
+ 111
− 89
View file @ 03a23c29
......@@ -167,122 +167,144 @@ if($_POST && !$errors):
}
break;
case 'process':
$isdeptmanager=($ticket->getDeptId()==$thisstaff->getDeptId())?true:false;
switch(strtolower($_POST['do'])):
case 'change_priority':
if(!$thisstaff->canManageTickets() && !$thisstaff->isManager()){
$errors['err']='Perm. Denied. You are not allowed to change ticket\'s priority';
}elseif(!$_POST['ticket_priority'] or !is_numeric($_POST['ticket_priority'])){
$errors['err']='You must select priority';
}
if(!$errors){
if($ticket->setPriority($_POST['ticket_priority'])){
$msg='Priority Changed Successfully';
$ticket->reload();
$note='Ticket priority set to "'.$ticket->getPriority().'" by '.$thisstaff->getName();
$ticket->logActivity('Priority Changed',$note);
}else{
$errors['err']='Problems changing priority. Try again';
}
}
break;
case 'close':
if(!$thisstaff->isAdmin() && !$thisstaff->canCloseTickets()){
$errors['err']='Perm. Denied. You are not allowed to close tickets.';
}else{
if($ticket->close()){
$msg='Ticket #'.$ticket->getExtId().' status set to CLOSED';
$note='Ticket closed without response by '.$thisstaff->getName();
$ticket->logActivity('Ticket Closed',$note);
$page=$ticket=null; //Going back to main listing.
}else{
$errors['err']='Problems closing the ticket. Try again';
}
if(!$thisstaff->canCloseTickets()) {
$errors['err'] = 'Perm. Denied. You are not allowed to close tickets.';
} elseif($ticket->isClosed()) {
$errors['err'] = 'Ticket is already closed!';
} elseif($ticket->close()) {
$msg='Ticket #'.$ticket->getExtId().' status set to CLOSED';
//Log internal note
if($_POST['ticket_status_notes'])
$note = $_POST['ticket_status_notes'];
else
$note='Ticket closed (without comments)';
$ticket->postNote('Ticket Closed', $note, $thisstaff);
//ban email?
if(isset($_POST['banemail']))
Banlist::add($ticket->getEmail(), $thisstaff->getName());
//Going back to main listing.
TicketLock::removeStaffLocks($thisstaff->getId(), $ticket->getId());
$page=$ticket=null;
} else {
$errors['err']='Problems closing the ticket. Try again';
}
break;
case 'reopen':
//if they can close...then assume they can reopen.
if(!$thisstaff->isAdmin() && !$thisstaff->canCloseTickets()){
//if staff can close or create tickets ...then assume they can reopen.
if(!$thisstaff->canCloseTickets() && !$thisstaff->canCreateTickets()) {
$errors['err']='Perm. Denied. You are not allowed to reopen tickets.';
}else{
if($ticket->reopen()){
$msg='Ticket status set to OPEN';
} elseif($ticket->isOpen()) {
$errors['err'] = 'Ticket is already open!';
} elseif($ticket->reopen()) {
$msg='Ticket REOPENED';
if($_POST['ticket_status_notes'])
$note = $_POST['ticket_status_notes'];
else
$note='Ticket reopened (without comments)';
if($_POST['ticket_priority']) {
$ticket->setPriority($_POST['ticket_priority']);
$ticket->reload();
$note.=' and status set to '.$ticket->getPriority();
}
$note.=' by '.$thisstaff->getName();
$ticket->logActivity('Ticket Reopened',$note);
}else{
$errors['err']='Problems reopening the ticket. Try again';
}
$ticket->postNote('Ticket Reopened', $note, $thisstaff);
} else {
$errors['err']='Problems reopening the ticket. Try again';
}
break;
case 'release':
if(!($staff=$ticket->getStaff()))
$errors['err']='Ticket is not assigned!';
elseif($ticket->release()) {
$msg='Ticket released (unassigned) from '.$staff->getName().' by '.$thisstaff->getName();;
$ticket->logActivity('Ticket unassigned',$msg);
}else
$errors['err']='Problems releasing the ticket. Try again';
if(!$ticket->isAssigned() || !($assigned=$ticket->getAssigned())) {
$errors['err'] = 'Ticket is not assigned!';
} elseif($ticket->release()) {
$msg='Ticket released (unassigned) from '.$assigned;
$ticket->logActivity('Ticket unassigned',$msg.' by '.$thisstaff->getName());
} else {
$errors['err'] = 'Problems releasing the ticket. Try again';
}
break;
case 'claim':
if(!$thisstaff->canAssignTickets()) {
$errors['err'] = 'Perm. Denied. You are not allowed to assign/claim tickets.';
} elseif(!$ticket->isOpen()) {
$errors['err'] = 'Only open tickets can be assigned';
} elseif($ticket->isAssigned()) {
$errors['err'] = 'Ticket is already assigned to '.$ticket->getAssigned();
} elseif($ticket->assignToStaff($thisstaff->getId(), ('Ticket claimed by '.$thisstaff->getName()), false)) {
$msg = 'Ticket is now assigned to you!';
} else {
$errors['err'] = 'Problems assigning the ticket. Try again';
}
break;
case 'overdue':
//Mark the ticket as overdue
if(!$thisstaff->isAdmin() && !$thisstaff->isManager()){
$dept = $ticket->getDept();
if(!$dept || !$dept->isManager($thisstaff)) {
$errors['err']='Perm. Denied. You are not allowed to flag tickets overdue';
}else{
if($ticket->markOverdue()){
$msg='Ticket flagged as overdue';
$note=$msg;
if($_POST['ticket_priority']) {
$ticket->setPriority($_POST['ticket_priority']);
$ticket->reload();
$note.=' and status set to '.$ticket->getPriority();
}
$note.=' by '.$thisstaff->getName();
$ticket->logActivity('Ticket Marked Overdue',$note);
}else{
$errors['err']='Problems marking the the ticket overdue. Try again';
}
} elseif($ticket->markOverdue()) {
$msg='Ticket flagged as overdue';
$ticket->logActivity('Ticket Marked Overdue',($msg.' by '.$thisstaff->getName()));
} else {
$errors['err']='Problems marking the the ticket overdue. Try again';
}
break;
case 'answered':
$dept = $ticket->getDept();
if(!$dept || !$dept->isManager($thisstaff)) {
$errors['err']='Perm. Denied. You are not allowed to flag tickets';
} elseif($ticket->markAnswered()) {
$msg='Ticket flagged as answered';
$ticket->logActivity('Ticket Marked Answered',($msg.' by '.$thisstaff->getName()));
} else {
$errors['err']='Problems marking the the ticket answered. Try again';
}
break;
case 'unanswered':
$dept = $ticket->getDept();
if(!$dept || !$dept->isManager($thisstaff)) {
$errors['err']='Perm. Denied. You are not allowed to flag tickets';
} elseif($ticket->markUnAnswered()) {
$msg='Ticket flagged as unanswered';
$ticket->logActivity('Ticket Marked Unanswered',($msg.' by '.$thisstaff->getName()));
} else {
$errors['err']='Problems marking the the ticket unanswered. Try again';
}
break;
case 'banemail':
if(!$thisstaff->isAdmin() && !$thisstaff->canBanEmails()){
if(!$thisstaff->canBanEmails()) {
$errors['err']='Perm. Denied. You are not allowed to ban emails';
}elseif(Banlist::add($ticket->getEmail(),$thisstaff->getName())){
} elseif(BanList::includes($ticket->getEmail())) {
$errors['err']='Email already in banlist';
} elseif(Banlist::add($ticket->getEmail(),$thisstaff->getName())) {
$msg='Email ('.$ticket->getEmail().') added to banlist';
if($ticket->isOpen() && $ticket->close()) {
$msg.=' & ticket status set to closed';
$ticket->logActivity('Ticket Closed',$msg);
$page=$ticket=null; //Going back to main listing.
}
}else{
} else {
$errors['err']='Unable to add the email to banlist';
}
break;
case 'unbanemail':
if(!$thisstaff->isAdmin() && !$thisstaff->canBanEmails()){
$errors['err']='Perm. Denied. You are not allowed to remove emails from banlist.';
}elseif(Banlist::remove($ticket->getEmail())){
$msg='Email removed from banlist';
}else{
if(!$thisstaff->canBanEmails()) {
$errors['err'] = 'Perm. Denied. You are not allowed to remove emails from banlist.';
} elseif(Banlist::remove($ticket->getEmail())) {
$msg = 'Email removed from banlist';
} elseif(!BanList::includes($ticket->getEmail())) {
$warn = 'Email is not in the banlist';
} else {
$errors['err']='Unable to remove the email from banlist. Try again.';
}
break;
case 'delete': // Dude what are you trying to hide? bad customer support??
if(!$thisstaff->isAdmin() && !$thisstaff->canDeleteTickets()){
if(!$thisstaff->canDeleteTickets()) {
$errors['err']='Perm. Denied. You are not allowed to DELETE tickets!!';
}else{
if($ticket->delete()){
$page='tickets.inc.php'; //ticket is gone...go back to the listing.
$msg='Ticket Deleted Forever';
$ticket=null; //clear the object.
}else{
$errors['err']='Problems deleting the ticket. Try again';
}
} elseif($ticket->delete()) {
$msg='Ticket #'.$ticket->getNumber().' deleted successfully';
//Log a debug note
$ost->logDebug('Ticket #'.$ticket->getNumber().' deleted',
sprintf('Ticket #%s deleted by %s',
$ticket->getNumber(), $thisstaff->getName())
);
$ticket=null; //clear the object.
} else {
$errors['err']='Problems deleting the ticket. Try again';
}
break;
default:
......
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