filter: Filter 2.0 — greater extensibility

Reviewed-By: Peter Rotich <peter@osticket.com>

  * Add trashcan icon for newly-added actions
  * Categorize filter actions
  * Use imperative phrases for action descriptions
  * Drop check boxes from simple actions (like reject ticket)
  * Hide empty forms on new ticket pages
  * Do not store config for nondata fields for actions
  * Implement a multi-use feature for actions, which will allow using a
    action more than once (for instance, multiple email sends)
  * Filter actions are sortable
  * Send email has from address configurable
  * %{user} token is valid as a recipient

This patch rebases filters into a row-based layout and redesigns the filter
apply method to be more extensible. It also redesigns the UI to be more
dynamic and to allow for actions to be added without database modification
and actions can also have complex configurations.

And properly escape and display form title and instructions

UI: Fix datepicker vs. redactor toolbar z-index issue

Reviewed-By: Jared Hancock <jared@osticket.com>

Help topics can now specify one or more additional forms to be included on
the help topic and can also specify the sort order of those forms.
Furthermore, individual fields can be disabled per help topic, so that
unnecessary fields can be omitted when necessary, per help topic.

The disabled flag is recorded along side the field data so that the field
will not be accidentally added to the form later automatically. There is no
interface in this commit to enable a field which was disabled by the help
topic when ticket was created.

Apply changes made to v1.9.5

Conflicts:
	attachment.php
	include/ajax.draft.php
	include/ajax.tickets.php
	include/class.attachment.php
	include/class.dept.php
	include/class.dynamic_forms.php
	include/class.faq.php
	include/class.file.php
	include/class.http.php
	include/class.nav.php
	include/class.page.php
	include/class.staff.php
	include/class.thread.php
	include/class.ticket.php
	include/client/faq.inc.php
	include/client/tickets.inc.php
	include/staff/cannedresponses.inc.php
	include/staff/categories.inc.php
	include/staff/category.inc.php
	include/staff/department.inc.php
	include/staff/departments.inc.php
	include/staff/directory.inc.php
	include/staff/emails.inc.php
	include/staff/faq-view.inc.php
	include/staff/faq.inc.php
	include/staff/group.inc.php
	include/staff/groups.inc.php
	include/staff/helptopic.inc.php
	include/staff/page.inc.php
	include/staff/pages.inc.php
	include/staff/slaplan.inc.php
	include/staff/slaplans.inc.php
	include/staff/staff.inc.php
	include/staff/staffmembers.inc.php
	include/staff/system.inc.php
	include/staff/team.inc.php
	include/staff/teams.inc.php
	include/staff/template.inc.php
	include/staff/tickets.inc.php
	include/staff/users.inc.php
	scp/attachment.php
	scp/canned.php

Don't add to endTime if not already set

  * Fix missing attachments join for Category (fixes #1654)
  * Fix crash on user account registration
  * Fix save button on user account (fixes #1655) — regression from bebc2d79

Actions for thread entries

Reviewed-By: Peter Rotich <peter@osticket.com>

forms: Use form's name as the heading.

Reviewed-By: Jared Hancock <jared@osticket.com>

filter: Implement ban on reply-to email address

Reviewed-By: Peter Rotich <peter@osticket.com>

Make role permissions dynamic

Reviewed-By: Jared Hancock <jared@osticket.com>

  * Fix fatal errors adding a new FAQ (fixes #1648)
  * Fix removal of attachments when deleting a thread (fixes #1650)
  * Fix crash discovering department members for alerts (fixes #1652)

  * Fix translation of pages
  * Localize client thank-you page on new ticket
  * Fix adding new category
  * Fix crash on staff login when upgrading from < 1.9
  * Don't show self locks on ticket queue pages

Show the form title on edit instead of "Custom Form" - which can be
misleading since the user might be editing a built-in form.

If a new ticket is assigned to both an individual agent and a team, do not
send the email alert to the team lead or the team members.

email: Send staff alerts from the department email

Reviewed-By: Peter Rotich <peter@osticket.com>

Properly escape text bodies for canned responses

Reviewed-By: Peter Rotich <peter@osticket.com>

files: Provide unified download script

Reviewed-By: Peter Rotich <peter@osticket.com>

This patch changes the ticket filter system so that it can be recursively
looped to allow for banning and matching on the reply-to address and name.

This script adds a single download script, 'file.php', which provides access
to files of all types to all users. It uses a HMAC signature system with an
expires time, which allows signed URLs to be sent to external users.

This also fixes an issue with the Http::cacheable() method, where the
last-modified and Etag headers were not properly compared, which resulted in
permanent cache misses by the client.