This patch removes the selection of canned responses as well as the canned
responses navigation page from the ui when the canned responses feature is
disabled.

Since the automatic lock was being acquired but not passed to the autoLock
system, the automatically acquired lock was not being release on away
navigation.

This patch addresses the issue by passing the automatically acquired lock id
to the autoLock system on ticket-view page load and change the ::Init()
method so that the lock id is not cleared with the ::Init() method is called
by the page load.

Consider current status settings to determine if a ticket is reopen-able
Show a warning on staff's ticket view if the ticket is not reopen-able

This is necessary to avoid confusion vs. closed state.

On some setups, IE v10 on Windows 7 at least, text added to the Redactor
editor after an image is inserted (via the image popup dialog for instance),
will not be retrieved via the ::get() method and so will not be submitted
with the form submit button.

This patch introduces a workaround by manually calling ::sync() for the
Redactor when the submit button is pressed — just before the form is
submitted.

Turns out the canned response selections for the original message and the
last message were swapped.

Staff can now select desired ticket status on create
Only allow staff with closing permission to set tickets to resolved state.

Cleanup status change form
Add resolve to ticket ticket view
Use the new status table when checking for overdue

Reserve 'archived' state for automation

Move ticket status change to unified backend.

Only cache results for ALL items

Implement the logic to set status

Names parsed from incoming emails are stored in the database as is. This
pull request addresses potential XSS vulnerability due to improper display
of unsanitized names. Going forward names will be scrubbed on create.

  * Paper sizes
  * More prompts on ticket filters

The terms `%d open|closed tickets` need to be made plural so that the terms
`open` and `closed` can be properly translated.

References:
(Crowdin login required)
http://i18n.osticket.com/translate/osticket-official/148/enus-de#3735