Implement the logic to set status

Help topics and filters can override the default status

Changed Resolved to resolved state
Add ability to get statuses by states

DynamicList initial data

Add multiselect  option to selection and choices fields.

Add TicketStatus class and ticket_status table

Add an interface for custom list items.
Implement CustomListItem for built-in and custom lists.

First implementation of built-in custom list

Generalize custom list interface in order to provide for facility to manage
system's built-in list like ticket statuses, priorities ...etc.

User::fromVars in class ticket was the root. Eventually, in
DynamicForm::getDynamicFields(), isset($this->id) was used to detect
unsaved, new forms that have not been committed to the database; however,
the isset() method was not implemented for the ORM.

Some versions of PHP (5.3.6 on Windows at least) may corrupt `$ost` if it is
closed off as a global variable.

Fixes #917, #969

Starting with osTicket 1.8.1, users must receive an email and follow a link
in the email to get access to the ticket. With this new option, the email
verification step can be avoided in osTicket 1.9, because access is now only
granted to exactly one ticket.

Several places in the code initialize a list of objects from the database
and only fetch one item. In certain instances (which seem almost like a race
condition), MySQL will feel like there are more records available in the
database and will complain with "Commands out of sync, you can't run the
command now".

This patch addresses the issue by utilizing the ::one() method of the
QuerySet where only one record is expected. The ::one() method is further
designed to fetch all one results (which satisfies the MySQL client library)
and return the first item.

Use the admin-configured time format for formatting the values in the time
dropdown as opposed to always using 24-hour time.

Previously, they were displayed in seemingly random order, did not honor
proper nesting, or declared sort order.

In both the client and staff interfaces, where the URL and request
parameters were echo'd back without any escaping

In both the client and staff interfaces, where the URL and request
parameters were echo'd back without any escaping

Auto assign tickets to organization's account manager only if the flag is set and as
the last resort i.e topic or filters assignment takes precedence.

Add original and last message quotes to canned responses