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Daniel Lyubomirov
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Georg C. F. Greve
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**** group_48_bot_17e6ea48a1a545e46221f6b39c26dd4a
- Jul 21, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- Jul 08, 2015
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Jared Hancock authored
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- Jun 03, 2015
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Jared Hancock authored
This patch adds to the client interface the ability to filter tickets on the client portal by help topic, as well as a "clear" feature to clear search, sort, and filter options.
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Jared Hancock authored
* Log events for AJAX collaborator list edits * Avoid extra selects for inline image handling * Avoid using htmLawed to add target="_blank" and class="no-pjax" to links in the ticket thread * Cache instances of IntlDateFormatter; seems expensive to set up * Cache filetypes Yaml in APC if available * Cache I18n::getDefaltLanguage() in the request * Avoid extraneous usage of Model::_inspect and Model::$meta * Add aggregated query support to the ORM * Lazily compile SQL query for InstrumentedLists * Apply `select_related` setting when setting up InstrumentedList instances * Slight optimization in SqlCompiler::getField * Avoid double compiling Sql annotations in the ORDER BY clause * Cache Thread::getEntries * Break out event types for ThreadEvent for more legible code * Eliminate one query from Ticket::loadDynamicData * Fix ticket number bolding if already answered * Use dependent subqueries for ticket statistics in the queue page, which is significantly faster for large data sets (like hundreds of attachments or thread entries) * Fixup sidebar layout on client knowledge base pages
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- May 27, 2015
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Jared Hancock authored
This patch (which needs further development), introduces an extra field to the %attachment table to store a file's name, in the event that two files with the same content are stored in the database with differing names. In such a case, the name is stored in the %attachment table. This allows the attachment to specify a different name each time the same file is attached to something in the system.
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- May 20, 2015
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Jared Hancock authored
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- May 13, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
This includes adding support to the Redactor editor to force the width of th editable content to match the width of the displayed content on the client portal. Also, the landing page displayed on the client portal is themed (css-class wise) to match that of the Redactor content similar to the FAQ and thread-entry designer boxes as well.
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Jared Hancock authored
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Jared Hancock authored
Chosen has a problem being rendered in a dialog box with overflow:scroll, because the content of the dropdown widget is truncated with the scrollable content of the dialog. Select2 addresses the issue by placing the dropdown box in the <body> and absolutely positioning it into place.
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Jared Hancock authored
This patch adds Content-Language and <link rel="alternate"> information to the client interface for better integration with search engines. It also adds @lang attribute to the <html> element and various input, textarea, and richtext boxes for better spell check integration and accuracy.
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- May 05, 2015
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Peter Rotich authored
Register change event on underlaying textarea on focusout. This is necessary for event listener e.g locking system.
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- May 03, 2015
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Jared Hancock authored
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- May 01, 2015
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Jared Hancock authored
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- Apr 30, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Also add resend only option (for the case when "Edit and Resend" is not allowed).
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Jared Hancock authored
Add in the ability for an agent to resend a response. Optionally editing the response before sending it, and setting the signature as is possible with the usual responses. When the response is resent, the edited version is marked as GUARDED, and subsequent edits will result in new links in the history chain. That is, when a response is edited and resent by an agent, that response will remain in the history chain.
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Jared Hancock authored
Threads can be edited by marking the original as hidden and setting it's PID to the id of the new entry. The new entry has cloned data from the original and sets the `updated` timestamp to reflect the time of last edit. An edited flag is added to the new entry to reflect its origin. This patch suggests that agents can edit their own posts, department managers can edit posts while the ticket is in their department, and that help desk admins can edit anything. If a post is edited more than once, only the most recent edit is kept.
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- Apr 07, 2015
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Jared Hancock authored
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- Feb 27, 2015
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Jared Hancock authored
Previously, any draft would be identified — even if it isn't owned by the current user. Then, when the draft would attempt to be updated, the update would be refused and the annoying draft saved popup would appear.
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Jared Hancock authored
Also, add warning popup when lock is about to expire and allow the user to attempt to renew the lock. Also, connect the keyup callback for redactor to the autoLock.handleEvent for greater update of the lock, and also deadband the lock to every 10 seconds.
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Jared Hancock authored
Also, give a "Browser not supported" error for browsers which do not support the Blob constructor.
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- Feb 13, 2015
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Jared Hancock authored
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- Feb 12, 2015
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Jared Hancock authored
This patch includes a slight database migration, and adjusts the functionality of a few core components. * Move collaborators from the ticket to the thread. This concept allows collaborators on any object which has a thread, including tasks. * Add flags to the thread entry This will allow flagging thread entries for different purposes. Initially this can be used to flag the original message of a thread in case a ticket / thread is created without an initial message. * Lock becomes more of a utility The lock is now disconnected from the ticket and is a separate utility. Separately, the ticket and task objects can have a reference to a lock object. Furthermore, when submitting some activities to tickets, the lock is verified to be owned by the respective agent, and the lock code must match a current lock code. The code is rotated on each acquire() call to guard against double submissions. * Collaborator is an ORM model The TicketUser class is broken up now so that the collaborator instance can exist apart from a ticket. Email message ids are now generated for collaborators without respect for a ticket so that collaborators can be properly supported on any thread.
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- Feb 09, 2015
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Jared Hancock authored
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- Feb 02, 2015
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Jared Hancock authored
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- Jan 30, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- Dec 31, 2014
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Jared Hancock authored
This script adds a single download script, 'file.php', which provides access to files of all types to all users. It uses a HMAC signature system with an expires time, which allows signed URLs to be sent to external users. This also fixes an issue with the Http::cacheable() method, where the last-modified and Etag headers were not properly compared, which resulted in permanent cache misses by the client.
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- Dec 08, 2014
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Jared Hancock authored
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