Before, the draft was only cleaned up when progress on the ticket was
tracked with the reply box.

Only clean note drafts unless the ticket is being closed.

Including adding support to the TCL uninitialized variable reader to ignore
class-static variable access as well as detect inline functions and their
closure arguments.

Moved to an initial form which specifies the ticket's priority and issue and
changed the rendering to render things properly. Now the user can decide
where priority shows on the client side, and the priority privacy setting is
placed in the dynamic form wizard.

The standard form is added to every ticket without option. Extra forms can
be defined and associated with help topics which can additionally be added
to tickets upon creation. This allows for standardization of the dynamic
data location for searches and filtering.

Implemented advanced search for dynamic data. Along with reinstating the
basic ticket search on keywords

Implemented ticket filtering on dynamic data for both keyword searches as
well as searches for special fields (drop-down lists, etc.)

Phone number for users is now completely optional

This moves client information like name and email address out of the general
dynamic forms data for a ticket. It really paves the way for the first-class
user of the future.

Previously, form sections were grouped into form sets for reusability. This
patch drops the form sets and makes form sections the new "forms".
Eventually a section-header field will be added that technically does not
add any dynamic data to the form, but allows for the same feature as having
a form set with multiple sections.

*This is a major redesign / rework of the osTicket base*

This patch drops the concept of static ticket metadata and allows for an
admin-configurable arbitrary data that is attachable to tickets

The system is architected such that the base osTicket install now comes with
a "default" form that has fields for subject, name, email, and phone number.
This form is editable to allow for the addition of arbitrary other fields;
however, the basic fields must remain in order to be associated with a
help-topic and attached to a ticket.

This concept can be expanded to allow for arbitrary data associated with
registered clients or ticket thread items.

Forms are comprised of sections. Sections have a title and instructions
properties and a list of fields. Fields have various implementations to
represent different data such as text, long answer, phone number, datetime,
yes/no, and selections, and are configurable to define the look and feel and
interpretation of the respective form field.

...

Process inline attachments in thread entry and support inline images in
piped emails

Support inline images across the system, with draft support

Migrate to a single attachment table
    That way we don't need a new table for everything we need to attach an
    inline image to (like a signature, for instance)

Add richtext support for internal notes

Implement images on site pages

* Image paste in Redactor
* Make non-local images optional
* Placeholder for non-local images
* Fix local image download hover
* Don't re-attach inline images

 -> Open - only contains unasssined tickets if 'show assigned tickets' is off.

Remove inline onClick/Submit events

Log internal note on mass close/reopen - instead of activity log.
Default to 'SYSTEM' if note poster is not passed.

 - Add To: address
 - Add ability to diable emailed replies
* Post Note
 - Make note title optional.
 - Add additional ticket status (state) options.
* Assign
 - Add claim to dropdown for self-assignments.

Add print options supports - staff can now print a ticket thread without internal notes + select paper size on the fly

Rather than defaulting to either showing answered tickets or closed tickets
if there are no open tickets.

And correct several undefined function errors from several source files. So
while function names in PHP are considered case-insensitive, it still makes
sense to use consistent camel casing for both defining and calling methods.
The lint test searches the code base for method calls, and then searches the
code base again looking for a function definition matching the name of the
function invoked. It's not failsafe, because it doesn't detect the class
from which the method should belong, so it's likely to have false negatives.
Furthermore, it won't work well for PHP 5 where several classes are built
into PHP (and aren't searchable in the osTicket code base).

Remove the include/staff/api.inc.php as it no longer appears to be used (and
contains references to undefined methods).

Adds a link to the scp/tickets.php page (Tickets) allowing for the export of
the data to CSV file. This is preliminary and still needs a few items:
  * An icon + button CSS definition
  * Support for alternate columns (staff assigned, etc.)

Also add beginnings of complex export support (PDF, JSON  and other
formats
to follow). CSV is fully supported for now.

And for brevity, add a Http::download method to allow for consistent and
browser-independent forced page content downloads