The solution is simple: upload the image, create the draft automatically,
attach the image to the draft, return the draft_id to the client. That's it.
There's no more need to create the draft in advance now.

Instead, only show the box if the draft has been modified since initially
created / updated.

Drafts now are placed directly into the HTML response. The response contains
the draft information as well as the original content saved in the database
for the content being modified. The draft itself is placed into the redactor
box rather than the current content.

This patch also reduces some of the [Draft Saved] notices where there is no
content or the content has not yet been modified.

After testing 1.9.4 I noticed that these strings are not yet included in the translation. So this is the (hopefully correct) pull request to add them ;)

There was a slight issue when transitioning from a short answer field to a
drop-down field, and when the CDATA table is dropped and rebuilt.

Prior to osTicket v1.9.4, drop down lists only allowed for a single entry.
After upgrading to 1.9.4 the database data for drop downs changed to allow
for multiple entries. However, the old data format was not properly handled
by the SelectionField::to_php() method which handled interpreting and
upgrading the database data.

Keeping the transaction active for the entire request increases the
likelihood of a deadlock on Galera clusters.

Especially on Galera clusters, search indexing with MyISAM tables will cause
unstable clusters and loss of data. For standalone clusters using MySQL 5.6
or MariaDB 10.0, the database default table storage engine can be used,
since either support fulltext indexing.

Determine and set a reasonable max file size on install
Remove file extension restrictions - transition to mime types

For fields with `name`s which are the same as other fields on the new ticket
form (such as `time` used with the new ticket by staff form), ensure that
data from the fields outside the main ticket form ("Ticket Details") is not
mingled with fields inside the form.

Since this is only a problem for web requests, and specifically new ticket
by staff requests, this patch only applies the field name to data matching
for non-web requests.

Add order by method to ticket status list to return appropriate sort columns
Delegate __get method in CustomListHandler to the parent list

Compare the database `state` field rather than the admin editable status
name.

The real bug was setting the source of the ticket form — not the fallback to
the form entry source.  Falling back breaks edits.

Also fix a crash when re-rendering the new ticket by staff page after a
validation error.

Use the cdata field when searching and sorting the ticket listing on the
client side.

Fixes https://github.com/osTicket/osTicket-1.8/issues/1277 and https://github.com/osTicket/osTicket-1.8/issues/1373

This patch fixes a small glitch where validation might be bypassed for
fields for agents. Previously there was a glitch where required fields would
have their validation errors ignored.