- May 11, 2015
-
-
Jared Hancock authored
-
- May 05, 2015
-
-
Peter Rotich authored
-
Peter Rotich authored
-
Peter Rotich authored
-
Peter Rotich authored
-
Peter Rotich authored
This will allow for any threadable object to render the thread.
-
Peter Rotich authored
-
Peter Rotich authored
-
Peter Rotich authored
Add support for passing a criteria to AssignmentField to limit the choices Limit assignees based on department settings Cache choices
-
Peter Rotich authored
Add internal forms for generic object assignment and transfer. This provides for a consistent action forms across the system.
-
Peter Rotich authored
Add ability to mass set errors
-
Peter Rotich authored
Add ability to extend Form Support the concept of form ID Clear/hide field errors on blur
-
Jared Hancock authored
-
Peter Rotich authored
-
Peter Rotich authored
Add a tab for tasks Add mass action for tasks
-
Peter Rotich authored
This is necessary to allow objects to register data views on the fly.
-
Jared Hancock authored
-
- May 04, 2015
-
-
Jared Hancock authored
-
- May 03, 2015
-
-
Jared Hancock authored
-
- May 02, 2015
-
-
Jared Hancock authored
This allows for specifying that attachments from something like a new message should be brokered with autoresponses and alerts.
-
Jared Hancock authored
-
- Apr 30, 2015
-
-
Jared Hancock authored
-
Peter Rotich authored
This is a temporary patch for v1.9.7 -- develop-next already has a better implementation.
-
Peter Rotich authored
Add ability to import and export list items
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
Also add resend only option (for the case when "Edit and Resend" is not allowed).
-
Jared Hancock authored
This caches the explosion of the foreign key constraints, which eliminates the need to unnecessarily explode the foreign key constraint again and again while building queries. This represents about a 15% speed increase building large queries.
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
Add in the ability for an agent to resend a response. Optionally editing the response before sending it, and setting the signature as is possible with the usual responses. When the response is resent, the edited version is marked as GUARDED, and subsequent edits will result in new links in the history chain. That is, when a response is edited and resent by an agent, that response will remain in the history chain.
-
Jared Hancock authored
The new role would like be assigned to power users and would all such users access to edit any post by any user. Agents can always edit their own posts, and department managers can edit all posts while the ticket is in the department they manage.
-
Jared Hancock authored
Threads can be edited by marking the original as hidden and setting it's PID to the id of the new entry. The new entry has cloned data from the original and sets the `updated` timestamp to reflect the time of last edit. An edited flag is added to the new entry to reflect its origin. This patch suggests that agents can edit their own posts, department managers can edit posts while the ticket is in their department, and that help desk admins can edit anything. If a post is edited more than once, only the most recent edit is kept.
-