- May 13, 2015
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Jared Hancock authored
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Jared Hancock authored
Chosen has a problem being rendered in a dialog box with overflow:scroll, because the content of the dropdown widget is truncated with the scrollable content of the dialog. Select2 addresses the issue by placing the dropdown box in the <body> and absolutely positioning it into place.
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Jared Hancock authored
This patch adds Content-Language and <link rel="alternate"> information to the client interface for better integration with search engines. It also adds @lang attribute to the <html> element and various input, textarea, and richtext boxes for better spell check integration and accuracy.
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- May 05, 2015
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Peter Rotich authored
Register change event on underlaying textarea on focusout. This is necessary for event listener e.g locking system.
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- May 03, 2015
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Jared Hancock authored
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- May 01, 2015
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Jared Hancock authored
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- Apr 30, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Also add resend only option (for the case when "Edit and Resend" is not allowed).
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Jared Hancock authored
Add in the ability for an agent to resend a response. Optionally editing the response before sending it, and setting the signature as is possible with the usual responses. When the response is resent, the edited version is marked as GUARDED, and subsequent edits will result in new links in the history chain. That is, when a response is edited and resent by an agent, that response will remain in the history chain.
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Jared Hancock authored
Threads can be edited by marking the original as hidden and setting it's PID to the id of the new entry. The new entry has cloned data from the original and sets the `updated` timestamp to reflect the time of last edit. An edited flag is added to the new entry to reflect its origin. This patch suggests that agents can edit their own posts, department managers can edit posts while the ticket is in their department, and that help desk admins can edit anything. If a post is edited more than once, only the most recent edit is kept.
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- Apr 07, 2015
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Jared Hancock authored
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- Feb 27, 2015
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Jared Hancock authored
Previously, any draft would be identified — even if it isn't owned by the current user. Then, when the draft would attempt to be updated, the update would be refused and the annoying draft saved popup would appear.
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Jared Hancock authored
Also, add warning popup when lock is about to expire and allow the user to attempt to renew the lock. Also, connect the keyup callback for redactor to the autoLock.handleEvent for greater update of the lock, and also deadband the lock to every 10 seconds.
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Jared Hancock authored
Also, give a "Browser not supported" error for browsers which do not support the Blob constructor.
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- Feb 13, 2015
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Jared Hancock authored
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- Feb 12, 2015
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Jared Hancock authored
This patch includes a slight database migration, and adjusts the functionality of a few core components. * Move collaborators from the ticket to the thread. This concept allows collaborators on any object which has a thread, including tasks. * Add flags to the thread entry This will allow flagging thread entries for different purposes. Initially this can be used to flag the original message of a thread in case a ticket / thread is created without an initial message. * Lock becomes more of a utility The lock is now disconnected from the ticket and is a separate utility. Separately, the ticket and task objects can have a reference to a lock object. Furthermore, when submitting some activities to tickets, the lock is verified to be owned by the respective agent, and the lock code must match a current lock code. The code is rotated on each acquire() call to guard against double submissions. * Collaborator is an ORM model The TicketUser class is broken up now so that the collaborator instance can exist apart from a ticket. Email message ids are now generated for collaborators without respect for a ticket so that collaborators can be properly supported on any thread.
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- Feb 09, 2015
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Jared Hancock authored
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- Feb 02, 2015
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Jared Hancock authored
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- Jan 30, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- Dec 31, 2014
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Jared Hancock authored
This script adds a single download script, 'file.php', which provides access to files of all types to all users. It uses a HMAC signature system with an expires time, which allows signed URLs to be sent to external users. This also fixes an issue with the Http::cacheable() method, where the last-modified and Etag headers were not properly compared, which resulted in permanent cache misses by the client.
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- Dec 08, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Also, autodetect the endusers timezone using the jstimezonedetect Javascript library.
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Jared Hancock authored
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Jared Hancock authored
This patch adds support for automatic date and time formatting based on a selection of locale. The locale can default to the system or user specified language+locale, or can be elected separately. For instance, English speakers can pick between US, GB, and many other English speaking locales. This also removes the need of the %timezone table and uses the timezonedb built into PHP 5.3+. User's can now select from a much longer list of database and no longer need to deal with the DST checkbox.
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Jared Hancock authored
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Jared Hancock authored
The solution is simple: upload the image, create the draft automatically, attach the image to the draft, return the draft_id to the client. That's it. There's no more need to create the draft in advance now.
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Jared Hancock authored
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Jared Hancock authored
Instead, only show the box if the draft has been modified since initially created / updated.
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Jared Hancock authored
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Jared Hancock authored
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- Oct 24, 2014
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Jared Hancock authored
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- Oct 09, 2014
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Jared Hancock authored
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- Oct 03, 2014
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Jared Hancock authored
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- Oct 02, 2014
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Jared Hancock authored
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