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Daniel Lyubomirov
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Georg C. F. Greve
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Ivan Vasilev
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deployagent deployagent
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**** group_48_bot_17e6ea48a1a545e46221f6b39c26dd4a
- May 14, 2015
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Jared Hancock authored
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Jared Hancock authored
Also, add mass delete user with tickets
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- May 13, 2015
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Peter Rotich authored
Move collaboration implementation to thread level
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
This includes adding support to the Redactor editor to force the width of th editable content to match the width of the displayed content on the client portal. Also, the landing page displayed on the client portal is themed (css-class wise) to match that of the Redactor content similar to the FAQ and thread-entry designer boxes as well.
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Jared Hancock authored
Instead of selecting the first enabled, visible, non datepicker field, just use the new @autofucus HTML5 attribute to automatically select the autofocused field
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
This patch adds Content-Language and <link rel="alternate"> information to the client interface for better integration with search engines. It also adds @lang attribute to the <html> element and various input, textarea, and richtext boxes for better spell check integration and accuracy.
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Jared Hancock authored
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Jared Hancock authored
If navigating back to the ticket queue (after closing a ticket, for instance), return to the queue previously viewed.
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Peter Rotich authored
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Jared Hancock authored
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- May 11, 2015
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Jared Hancock authored
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Jared Hancock authored
This allows detection of some incorrectly-typed email addresses before tickets, users, and agents are created.
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- May 08, 2015
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Jared Hancock authored
The PHP session system will hold a lock on the session until it is released. It is important to release the session before performing long-running tasks so that further requests from the agent are not locked.
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- May 05, 2015
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
Add ability to extend Form Support the concept of form ID Clear/hide field errors on blur
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Peter Rotich authored
Add a tab for tasks Add mass action for tasks
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- Apr 30, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Which allows opening the typeahead before any input is given
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Jared Hancock authored
Add in the ability for an agent to resend a response. Optionally editing the response before sending it, and setting the signature as is possible with the usual responses. When the response is resent, the edited version is marked as GUARDED, and subsequent edits will result in new links in the history chain. That is, when a response is edited and resent by an agent, that response will remain in the history chain.
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Jared Hancock authored
The new role would like be assigned to power users and would all such users access to edit any post by any user. Agents can always edit their own posts, and department managers can edit all posts while the ticket is in the department they manage.
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Jared Hancock authored
Threads can be edited by marking the original as hidden and setting it's PID to the id of the new entry. The new entry has cloned data from the original and sets the `updated` timestamp to reflect the time of last edit. An edited flag is added to the new entry to reflect its origin. This patch suggests that agents can edit their own posts, department managers can edit posts while the ticket is in their department, and that help desk admins can edit anything. If a post is edited more than once, only the most recent edit is kept.
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