We should move initial data out of the install SQL file, which will make way
for a few things:

  * Internationalization -- which breaks the migrater model currently.
        Moving the data outside the install script makes it translatable
        without changing the SQL hash
  * Review -- Migrations which add more data don't highlight new features
        that need review to the adminsitrator

Uses a seven step procedure:
  1. (user) Fails to login twice or more
  2. Clicks the 'Forgot my password' link on the login form
  3. Submits the username or email address and triggers a password-reset
     email
  4. Clicks the link in the email and is directed back to the reset page
  5. Enters the username or email again and is logged in
  6. Password change is forced, but current password is not required
  7. Password is updated, user can continue the session without
     authenticating again

Use %config table by default for config classes

Add lastModified() method to retrieve the time of last modification for a
configuration key

Add $defaults to the specified on a subclass. The defaults remove the
necessity to specify a default value for each getter method, and, the
defaults are integrated into the array retrieved from getInfo()

Use mysql connection timing as the random seed, along with the microseconds
of the current time.

Allow custom logo integration on client site

Reviewed-By: Peter Rotich <peter@osticket.com>

Data migration tool

Reviewed-By: Peter Rotich <peter@osticket.com>

Allow authentication with email-address+password

Reviewed-By: Peter Rotich <peter@osticket.com>

Allow generation and serving of abritrary custom pages

Reviewed-By: Peter Rotich <peter@osticket.com>

Fallback to base64_decode if imap_base64 fails
Reviewed-By: Peter Rotich <peter@osticket.com>

Do numeric comparison on db versions

Reviewed-By: Peter Rotich <peter@osticket.com>

Administrators are allowed to upload one or more logos and then select from
the uploaded logos to set one for the client site. Logos can also be deleted
on settings->pages submission

Previously, username and password were required. With this patch, the
email address can be used to authenticate the user with the password

Support MariaDB version 10.0 and forward, which previously did not appear to
be 'greater than' version 4.4 as in php '10.0' < '4.4'. Performing a split
by the dots allows php to perform a numeric comparison.

Make API requests stateless

Reviewed-By: Jared Hancock <jared@osticket.com>

This will facilitate a web-based export significantly easier

Some mail clients and servers (like the ones developed in the northwestern
United States) sometimes place encoded and non-encoded data in an email
body declared with "Content-Transfer-Encoding: base64". imap_base64 will
refuse to decode the body if it contains non base64 characters (like a
period, colon, apostrophe, etc). This patch uses base64_decode as a fallback
which will make a best effort to decode the data. In the case of our test
mails, the decoded data will contain garbage where the non-base64-encoded
data was in the original mail, but at least the message is preserved.

Disable DB session storage. This chews up database space and processing time
for a request that will never resume the same session (given the current API
model anyway).

Database Storage Engine

Reviewed-By: Jared Hancock <jared@osticket.com>

The administrator can define pages in the admin panel defined as type
'other', and when set to active, those pages can be served from the
/pages/<page-name-slug> URL from the base of the helpdesk.

This is mocked up only against Apache

Support disabling a page
Reviewed-By: Peter Rotich <peter@osticket.com>

Implement Upgrader::abort
Reviewed-By: Peter Rotich <peter@osticket.com>

Add forgotten abort() method of the Upgrader trampoline class, and allow
getErrors() not to crash if not upgrading

Allow SLA to be migrated

Reviewed-By: Peter Rotich <peter@osticket.com>

SLAs can be marked transient. When a ticket is assigned to a transient SLA
and it is transferred to a department or help topic having a default SLA,
the SLA will change to the SLA of the new department or help topic. This
process can continue as long as the ticket has a transient SLA assigned.
Once a non-transient SLA is assigned to the ticket, the SLA will no longer
change automatically. Thereafter, the SLA can only be manually changed.

Fixup old ..MsgTemplate() getters which returned arrays

Reviewed-By: Peter Rotich <peter@osticket.com>

Spelling, grammar and readability fixups

Reviewed-With: Jared Hancock <jared@osticket.com>

Update settings-pages.inc.php

Reviewed-By: Peter Rotich <peter@osticket.com>

on line 14 of settings-pages.inc.php the section: <a href="pages"> should read: <a href="pages.php">

Spelling, grammar and readability in upgrader documents
  - Tweaked spelling, grammar and wording to make the text of the upgrader
    pages more readable.
Fixed spelling regression
  - Higly —> Highly
Spelling and readability fixes for /include/class.* files
  - Fixed some spelling mistakes
A couple more spelling/readability fixes.
  - More fixes

Add nicCode support
Reviewed-By: Peter Rotich <peter@osticket.com>

Fix attachments posted to pipe.php

Reviewed-By: Peter Rotich <peter@osticket.com>