Implement transient SLAs
SLAs can be marked transient. When a ticket is assigned to a transient SLA and it is transferred to a department or help topic having a default SLA, the SLA will change to the SLA of the new department or help topic. This process can continue as long as the ticket has a transient SLA assigned. Once a non-transient SLA is assigned to the ticket, the SLA will no longer change automatically. Thereafter, the SLA can only be manually changed.
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- include/class.config.php 8 additions, 4 deletionsinclude/class.config.php
- include/class.sla.php 31 additions, 7 deletionsinclude/class.sla.php
- include/class.ticket.php 6 additions, 2 deletionsinclude/class.ticket.php
- include/staff/slaplan.inc.php 10 additions, 0 deletionsinclude/staff/slaplan.inc.php
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