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Jared Hancock
authored
SLAs can be marked transient. When a ticket is assigned to a transient SLA and it is transferred to a department or help topic having a default SLA, the SLA will change to the SLA of the new department or help topic. This process can continue as long as the ticket has a transient SLA assigned. Once a non-transient SLA is assigned to the ticket, the SLA will no longer change automatically. Thereafter, the SLA can only be manually changed.
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