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Commit ff2f9b20 authored by Peter Rotich's avatar Peter Rotich
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Merge pull request #72 from greezybacon/issue/templates-in-linebreak-mode 


Fixup templates to work with Redactor in line break mode

Reviewed-By: default avatarPeter Rotich <peter@osticket.com>
parents 3d5aeec1 a053ed8d
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include/i18n/en_US/templates/email/assigned.alert.yaml
+ 17
− 21
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...@@ -14,11 +14,11 @@ notes: | ...@@ -14,11 +14,11 @@ notes: |
subject: | subject: |
Ticket Assigned to you Ticket Assigned to you
body: | body: |
<h3><strong>Hi %{assignee},</strong></h3> <h3><strong>Hi %{assignee.name.first},</strong></h3>
<p> Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been assigned to you by %{assigner.name.short}
assigned to you by %{assigner} <br>
</p> <br>
<table> <table>
<tbody> <tbody>
<tr> <tr>
...@@ -39,20 +39,16 @@ body: | ...@@ -39,20 +39,16 @@ body: |
</tr> </tr>
</tbody> </tbody>
</table> </table>
<p> <br>
%{comments} %{comments}
</p> <br>
<br>
<hr> <hr>
<p> <div>To view/respond to the ticket, please <a
<span style="color: rgb(127, 127, 127); font-size: small; ">To href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
view/respond to the ticket, please <a >login</span></a> to the support ticket system</div>
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" <em style="font-size: small; ">Your friendly Customer Support
>login</span></a> to the support ticket system</span> System</em>
</p> <br>
<p> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
<em>Your friendly Customer Support System</em> alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
<p>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
include/i18n/en_US/templates/email/message.alert.yaml
+ 15
− 20
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...@@ -15,10 +15,10 @@ subject: | ...@@ -15,10 +15,10 @@ subject: |
New Message Alert New Message Alert
body: | body: |
<h3><strong>Hi %{recipient},</strong></h3> <h3><strong>Hi %{recipient},</strong></h3>
<p> New message appended to ticket <a
New message appended to ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a>
href="%{ticket.staff_link}">#%{ticket.number}</a> <br>
</p> <br>
<table> <table>
<tbody> <tbody>
<tr> <tr>
...@@ -39,20 +39,15 @@ body: | ...@@ -39,20 +39,15 @@ body: |
</tr> </tr>
</tbody> </tbody>
</table> </table>
<p> <br>
%{message} %{message}
</p> <br>
<br>
<hr> <hr>
<p> <div>To view or respond to the ticket, please <a
<span style="color: rgb(127, 127, 127); font-size: small">To href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
view/respond to the ticket, please <a >login</span></a> to the support ticket system</div>
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" <em style="color: rgb(127,127,127); font-size: small; ">Your friendly
>login</span></a> to the support ticket system</span> Customer Support System</em><br>
</p> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
<p> alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
<em>Your friendly Customer Support System</em>
</p>
<p>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
include/i18n/en_US/templates/email/message.autoresp.yaml
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− 17
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...@@ -14,21 +14,19 @@ notes: | ...@@ -14,21 +14,19 @@ notes: |
subject: | subject: |
Message Confirmation Message Confirmation
body: | body: |
<h3><strong>Dear %{ticket.name},</strong></h3> <h3><strong>Dear %{ticket.name.first},</strong></h3>
<p> Your reply to support request <a
Your reply to support request <a href="%{ticket.client_link}">#%{ticket.number}</a> has been noted
href="%{ticket.client_link}">#%{ticket.number}</a> has been noted <br>
</p> <br>
<p> <div style="color: rgb(127, 127, 127); ">
%{signature} Your Company Name Team,<br>
</p> %{signature}
</div>
<hr> <hr>
<p> <div style="color: rgb(127, 127, 127); font-size: small; text-align:
<span style="color: rgb(127, 127, 127); font-size: small">You can center"><em>You can view the support request progress <a
view this support request's progress <a href="%{ticket.client_link}">online here</a></em><br>
href="%{ticket.client_link}">online here</a></span> <a href="http://osticket.com/"><img
</p> src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
<p> width="126" height="19" style="width: 126px;"></a></div>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
include/i18n/en_US/templates/email/note.alert.yaml
+ 17
− 18
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...@@ -13,10 +13,10 @@ subject: | ...@@ -13,10 +13,10 @@ subject: |
New Internal Note Alert New Internal Note Alert
body: | body: |
<h3><strong>Hi %{recipient},</strong></h3> <h3><strong>Hi %{recipient},</strong></h3>
<p> An internal note has been appended to ticket <a
An internal note has been appended to ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a>
href="%{ticket.staff_link}">#%{ticket.number}</a> <br>
</p> <br>
<table> <table>
<tbody> <tbody>
<tr> <tr>
...@@ -37,18 +37,17 @@ body: | ...@@ -37,18 +37,17 @@ body: |
</tr> </tr>
</tbody> </tbody>
</table> </table>
<p> <br>
%{note.message} %{note.message}
</p> <br>
<br>
<hr> <hr>
<p> To view/respond to the ticket, please <a
To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system
href="%{ticket.staff_link}">login</a> to the support ticket system <br>
</p> <br>
<p> <em style="font-size: small; ">Your friendly Customer Support
<em>Your friendly Customer Support System</em> System</em>
</p> <br>
<p style="text-align: center;"> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
include/i18n/en_US/templates/email/staff.pwreset.yaml
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− 22
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...@@ -12,25 +12,25 @@ notes: | ...@@ -12,25 +12,25 @@ notes: |
subject: | subject: |
osTicket Staff Password Reset osTicket Staff Password Reset
body: | body: |
<h3><strong>Hi %{staff.name},</strong></h3> <h3><strong>Hi %{staff.name.first},</strong></h3>
<p> A password reset request has been submitted on your behalf for the
You or perhaps somebody you know has submitted a password reset helpdesk at %{url}.
request on your behalf for the helpdesk at %{url}. <br>
</p> <br>
<p> If you feel that this has been done in error, delete and disregard this
If you feel that this has been done in error. Delete and disregard email. Your account is still secure and no one has been given access to
this email. Your account is still secure and no one has been given it. It is not locked and your password has not been reset. Someone could
access to it. It is not locked and your password has not been have mistakenly entered your email address.
reset. Someone could have mistakenly entered your email address. <br>
</p> <br>
<p> Follow the link below to login to the help desk and change your
Follow the link below to login to the help desk and change your password.
password. <br>
</p> <br>
<p> <a href="%{reset_link}">%{reset_link}</a>
%{reset_link} <br>
</p> <br>
<p style="text-align: center;"> <em style="font-size: small">Your friendly Customer Support System</em>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" <br>
width="126" height="19" style="width: 126px;"> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
</p> width="126" height="19" style="width: 126px;">
include/i18n/en_US/templates/email/ticket.alert.yaml
+ 14
− 17
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...@@ -13,9 +13,9 @@ subject: | ...@@ -13,9 +13,9 @@ subject: |
New Ticket Alert New Ticket Alert
body: | body: |
<h2>Hi %{recipient},</h2> <h2>Hi %{recipient},</h2>
<p> New ticket #%{ticket.number} created
New ticket #%{ticket.number} created <br>
</p> <br>
<table> <table>
<tbody> <tbody>
<tr> <tr>
...@@ -36,18 +36,15 @@ body: | ...@@ -36,18 +36,15 @@ body: |
</tr> </tr>
</tbody> </tbody>
</table> </table>
<p> <br>
%{message} %{message}
</p> <br>
<br>
<hr> <hr>
<p> <div>To view or respond to the ticket, please <a
To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a> href="%{ticket.staff_link}">login</a> to the support ticket system</div>
to the support ticket system <em style="font-size: small">Your friendly Customer Support System</em>
</p> <br>
<p> <a href="http://osticket.com/"><img width="126" height="19"
<em>Your friendly Customer Support System style="width: 126px; " alt="Powered By osTicket"
<br/> src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
<a href="http://osticket.com/"><img width="126" height="19"
style="width: 126px; " alt="Powered By osTicket"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
</p>
include/i18n/en_US/templates/email/ticket.autoreply.yaml
+ 36
− 40
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...@@ -14,44 +14,40 @@ notes: | ...@@ -14,44 +14,40 @@ notes: |
subject: | subject: |
Support Ticket Opened Support Ticket Opened
body: | body: |
<p> <span style="color: rgb(127, 127, 127); font-family: Georgia;
<span style="color: rgb(127, 127, 127); font-family: Georgia; font-size: 28pt; font-weight: normal;">We Hear You</span><img
font-size: 28pt; font-weight: normal;">We Hear You</span><img src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96"
src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96" alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
alt="osTicket Logo (kangaroo)" height="54" style="width: 96px; float: right; margin: 0px 0px 10px 10px;">
float: right; margin: 0px 0px 10px 10px;"> <br>
</p> <br>
<p> <strong>Dear %{ticket.name.first},</strong>
<strong>Dear %{ticket.name},</strong> <br>
</p> <br>
<p> A request for support has been created and assigned ticket <a
A request for support has been created and assigned ticket <a href="%{ticket.client_link}">#%{ticket.number}</a> with the following
href="%{ticket.client_link}">#%{ticket.number}</a> with the automatic reply
following automatic reply <br>
</p> <br>
<p> Topic: <strong>%{ticket.topic.name}</strong>
Topic: <strong>%{ticket.topic.name}</strong> <br>
</p> Subject: <strong>%{ticket.subject}</strong>
<p> <br>
Subject: <strong>%{ticket.subject}</strong> <br>
</p> %{response}
<p> <br>
%{response} <br>
</p> <div style="color: rgb(127, 127, 127);">Your Company Name Team,<br>
<p> %{signature}</div>
Your Company Name Team,<br>
%{signature}
</p>
<hr> <hr>
<p> <div style="color: rgb(127, 127, 127); font-size: small; text-align:
<span style="color: rgb(127, 127, 127);">We hope this response has center;"><em>We hope this response has sufficiently answered your questions.
sufficiently answered your questions. If not, please do not send If not, please do not send another email. Instead, reply to this email
another email. Instead, reply to this email or <a or <a href="%{ticket.client_link}"><span style="color: rgb(84, 141,
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);" 212);" >login to your account</span></a> for a complete archive of all
>login to your account</span></a> for a complete archive of your support requests and responses.</em></div>
all your support requests and responses.</span> <div style="text-align: center;">
</p> <a href="http://osticket.com/"><img
<p style="text-align: center;"> src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" alt="Powered
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" by osTicket" height="19" style="width: 126px;"/></a>
alt="Powered by osTicket" height="19" style="width: 126px;"/> </div>
</p>
include/i18n/en_US/templates/email/ticket.autoresp.yaml
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...@@ -25,54 +25,49 @@ body: | ...@@ -25,54 +25,49 @@ body: |
</tr> </tr>
<tr> <tr>
<td style="width:67%; padding-top: 12pt; padding-right: 12pt"> <td style="width:67%; padding-top: 12pt; padding-right: 12pt">
<p> Dear %{ticket.name.first},
Dear %{ticket.name}, <br>
</p> <br>
<p>
We received your request and assigned ticket #%{ticket.number} We received your request and assigned ticket #%{ticket.number}
</p> <br>
<p> <br>
Topic: <strong>%{ticket.topic.name}</strong> Topic: <strong>%{ticket.topic.name}</strong>
</p> <br>
<p>
Subject: <strong>%{ticket.subject}</strong> Subject: <strong>%{ticket.subject}</strong>
</p> <br>
<p>
Submitted: <strong>%{ticket.create_date}</strong> Submitted: <strong>%{ticket.create_date}</strong>
</p> <br>
<p> <br>
A representative will follow-up with you as soon as possible. You A representative will follow-up with you as soon as possible.
can <a href="%{ticket.client_link}">view this ticket's progress You can <a href="%{ticket.client_link}">view this ticket's
online</a>. progress online</a>.
</p> <br>
<p> <br>
Your Company Name Team,<br> Your Company Name Team,<br>
%{signature} %{signature}
</p>
</td> </td>
<td style="vertical-align: top; padding-top: 12pt;"> <td style="vertical-align: top; padding-top: 12pt;">
<p>
<span style="color: rgb(127, 127, 127); ">Company Name<br/> <span style="color: rgb(127, 127, 127); ">Company Name<br/>
%{signature}</span> %{signature}</span>
</p> <br>
<p> <br>
<span style="color: rgb(127, 127, 127); "> <span style="color: rgb(127, 127, 127); "> If you wish to send
If you wish to send additional comments or information regarding additional comments or information regarding this issue, please
this issue, please don't open a new ticket. Simply</span> <a don't open a new ticket. Simply</span> <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212); " href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> <span >login</span></a> <span style="color: rgb(127, 127, 127);"
style="color: rgb(127, 127, 127); ">and update the ticket.</span> >and update the ticket.</span>
</p> <br>
<p> <br>
<span style="color: rgb(127, 127, 127); ">Visit our</span> <a <span style="color: rgb(127, 127, 127); ">Visit our</span> <a
href="%{url}/kb"><span style="color: rgb(84, 141, 212); href="%{url}/kb"><span style="color: rgb(84, 141, 212);
">knowledgebase</span></a> ">knowledgebase</span></a>
</p>
</td> </td>
</tr> </tr>
</tbody> </tbody>
</table> </table>
<p style="text-align: center;"> <div style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" <a href="http://osticket.com/"><img
height="19" style="width: 126px; " alt="Powered by osTicket"> src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" height="19"
</p> style="width: 126px; " alt="Powered by osTicket"></a>
</div>
include/i18n/en_US/templates/email/ticket.notice.yaml
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...@@ -12,49 +12,46 @@ notes: | ...@@ -12,49 +12,46 @@ notes: |
subject: | subject: |
%{ticket.subject} %{ticket.subject}
body: | body: |
<p> <span style="color: rgb(127, 127, 127); font-family: Georgia;
<span style="color: rgb(127, 127, 127); font-family: Georgia; font-size: 28pt; font-weight: normal;">We're Here For
font-size: 28pt; font-weight: normal;">We're Here For You</span><img src="cid:6fe1efdea357534d238b86e7860a7c5a"
You</span><img src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96" alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
width="96" alt="osTicket Logo (kangaroo)" height="54" style="width: 96px; float: right; margin: 0px 0px 10px 10px;">
float: right; margin: 0px 0px 10px 10px;"> <br>
</p> <br>
<p> <strong>Dear %{ticket.name.first},</strong>
<strong>Dear %{ticket.name},</strong> <br>
</p> <br>
<p> Our customer care team has created a ticket, <a
Our customer care team has created a ticket, <a href="%{ticket.client_link}">#%{ticket.number}</a> on your behalf, with
href="%{ticket.client_link}">#%{ticket.number}</a> on your behalf, the following details and summary:
with the following details and summary: <br>
</p> <br>
<p> Topic: <strong>%{ticket.topic.name}</strong>
Topic: <strong>%{ticket.topic.name}</strong> <br>
</p> Subject: <strong>%{ticket.subject}</strong>
<p> <br>
Subject: <strong>%{ticket.subject}</strong> <br>
</p> %{message}
<p> <br>
%{message} <br>
</p> If need be, a representative will follow-up with you as soon as
<p> possible. You can also <a href="%{ticket.client_link}">view this
If need be, representative will follow-up with you as soon as ticket's progress online</a>.
possible. You can also <a href="%{ticket.client_link}">view this <br>
ticket's progress online</a>. <br>
</p> <div style="color: rgb(127, 127, 127);">
<p> Your Company Name Team,<br>
Your Company Name Team,<br> %{signature}</div>
%{signature}
</p>
<hr> <hr>
<p> <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
<span style="color: rgb(127, 127, 127);">If you wish to provide wish to provide additional comments or information regarding the issue,
additional comments or information regarding the issue, please do please do not send another email. Instead, reply to this email or <a
not send another email. Instead, reply to this email or <a href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of all your
>login to your account</span></a> for a complete archive of all your support requests and responses.</em></div>
support requests and responses.</span> <br>
</p> <div style="text-align: center;">
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
alt="Powered by osTicket" height="19" style="width: 126px;"> alt="Powered by osTicket" height="19" style="width: 126px;">
</p> </div>
include/i18n/en_US/templates/email/ticket.overdue.yaml
+ 20
− 28
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...@@ -15,32 +15,24 @@ subject: | ...@@ -15,32 +15,24 @@ subject: |
Stale Ticket Alert Stale Ticket Alert
body: | body: |
<h3><strong>Hi %{recipient}</strong>,</h3> <h3><strong>Hi %{recipient}</strong>,</h3>
<p> A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is
A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is seriously overdue.
seriously overdue. <br>
</p> <br>
<p> We should all work hard to guarantee that all tickets are being
We should all work hard to guarantee that all tickets are being addressed in a timely manner.
addressed in a timely manner. <br>
</p> <br>
<p> Signed,<br>
Signed, %{ticket.dept.manager.name} %{ticket.dept.manager.name}
</p>
<p>
<em>Your friendly
<span style="font-size: small">(although with limited patience)</span><br>
</em><em>Support Ticket System</em>
</p>
<hr> <hr>
<p> <div>To view or respond to the ticket, please <a
<span style="color: rgb(127, 127, 127); font-size: small;">To href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
view/respond to the ticket, please <a >login</span></a> to the support ticket system. You're receiving this
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" notice because the ticket is assigned directly to you or to a team or
>login</span></a> to the support ticket system. You're receiving department of which you're a member.</div>
this notice because the ticket is assigned to you either directly or <em style="font-size: small">Your friendly <span style="font-size: smaller"
to a team or department of which you're a member.</span> >(although with limited patience)</span> Customer Support
</p> System</em><br>
<p> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;">
alt="Powered by osTicket" width="126" style="width: 126px;">
</p>
include/i18n/en_US/templates/email/ticket.overlimit.yaml
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...@@ -12,29 +12,28 @@ notes: | ...@@ -12,29 +12,28 @@ notes: |
of tickets open by a particular email address. of tickets open by a particular email address.
subject: | subject: |
Open Tickets Limit Reached Open Tickets Limit Reached
body: | body: |
<p> <span style="font-family: Georgia; color: rgb(127, 127, 127); font-size: 30pt;">
<span style="font-family: Georgia; color: rgb(127, 127, 127); font-size: 30pt;"> We Hear You</span>
We Hear You</span> <img src="cid:6fe1efdea357534d238b86e7860a7c5a" alt="osTicket Logo (kangaroo)"
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" alt="osTicket Logo (kangaroo)" width="99" height="56" style="float: right; width: 99px; margin: 0px 0px 10px 10px;">
width="99" height="56" style="float: right; width: 99px; margin: 0px 0px 10px 10px;"> <br>
</p> <br>
<p> <strong>Dear %{ticket.name.first},</strong>
<strong>Dear %{ticket.name},</strong> <br>
</p> <br>
<p> You have reached the maximum number of open tickets allowed. To be able
You have reached the maximum number of open tickets allowed. To be to open another ticket, one of your pending tickets must be closed. To
able to open another ticket, one of your pending tickets must be update or add comments to an open ticket simply <a
closed. To update or add comments to an open ticket simply <a href="%{url}/tickets.php?e=%{ticket.email}">login to our helpdesk</a>.
href="%{url}/tickets.php?e=%{ticket.email}">login to our <br>
helpdesk</a>. <br>
</p> Thank you,<br/>
<p> Support Ticket System
Thank you<br/> <br>
Support Ticket System <br>
</p> <div style="text-align: center;">
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p> </div>
include/i18n/en_US/templates/email/ticket.reply.yaml
+ 21
− 21
View file @ ff2f9b20
...@@ -15,25 +15,25 @@ body: | ...@@ -15,25 +15,25 @@ body: |
width="113" height="64" style="float: right; width: 113px; margin: 0px 0px 10px 10px;"> width="113" height="64" style="float: right; width: 113px; margin: 0px 0px 10px 10px;">
<h3><span style="color: rgb(127, 127, 127); font-weight: normal; <h3><span style="color: rgb(127, 127, 127); font-weight: normal;
font-family: Georgia; font-size: 30pt">We're Here For You</span></h3> font-family: Georgia; font-size: 30pt">We're Here For You</span></h3>
<p> <strong>Dear %{ticket.name},</strong>
<strong>Dear %{ticket.name},</strong> <br>
</p> <br>
<p> %{response}
%{response} <br>
</p> <br>
<p> <div style="color: rgb(127, 127, 127);">
%{signature} Your Company Name Team,<br>
</p> %{signature}
</div>
<hr> <hr>
<p> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"
<span style="color: rgb(127, 127, 127); font-size: small;"> ><em>We hope this response has sufficiently answered your questions. If
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or
not, please do not send another email. Instead, reply to this email <a href="%{ticket.client_link}" style="color: rgb(84, 141, 212);" >login
or <a href="%{ticket.client_link}" style="color: rgb(84, 141, to your account</a> for a complete archive of all your support requests
212);">login to your account</a> for a complete archive of all your and responses.</em></div>
support requests and responses.</span> <div style="text-align: center;">
</p> <a href="http://osticket.com/"><img
<p style="text-align: center;"> src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"></a>
width="126" height="19" style="width: 126px;"> </div>
</p>
include/i18n/en_US/templates/email/transfer.alert.yaml
+ 14
− 16
View file @ ff2f9b20
...@@ -12,23 +12,21 @@ subject: | ...@@ -12,23 +12,21 @@ subject: |
Ticket #%{ticket.number} transfer - %{ticket.dept.name} Ticket #%{ticket.number} transfer - %{ticket.dept.name}
body: | body: |
<h3>Hi %{recipient},</h3> <h3>Hi %{recipient},</h3>
<p> Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has transferred to the %{ticket.dept.name} department by
been transferred to the %{ticket.dept.name} department by <strong>%{staff.name.short}</strong>
<strong>%{staff.name}</strong> <br>
</p> <br>
<blockquote> <blockquote>
%{comments} %{comments}
</blockquote> </blockquote>
<hr> <hr>
<p style="font-size:small"> <div>To view or respond to the ticket, please <a
To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system.
href="%{ticket.staff_link}">login</a> to the support ticket system. </div>
</p> <em style="font-size: small; ">Your friendly Customer Support
<p> System</em>
<em>Your friendly Customer Support System <br>
<br/> <a href="http://osticket.com/"><img width="126" height="19"
<a href="http://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;"
alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
</p>
include/i18n/en_US/templates/page/thank-you.yaml
+ 11
− 5
View file @ ff2f9b20
...@@ -11,9 +11,15 @@ notes: | ...@@ -11,9 +11,15 @@ notes: |
name: Thank You name: Thank You
body: | body: |
<div>%{ticket.name},<br /> <div>%{ticket.name},
<p>Thank you for contacting us.</p> <br>
<p>A support ticket request #%{ticket.number} has been created and a <br>
representative will be getting back to you shortly if necessary.</p> Thank you for contacting us.
<p>Support Team</p> <br>
<br>
A support ticket request has been created and a representative will be
getting back to you shortly if necessary.</p>
<br>
<br>
Support Team
</div> </div>
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