ticket.autoreply.yaml

#
# Email template: ticket.autoreply.yaml
#
# Sent to a user when an automatic canned response is posted to a ticket
# when it is created
#
---
notes: |
    Sent to a user when an automatic canned response is posted to a ticket
    when it is created.

    Available variables for replacement: %{ticket.*}, %{response}

subject: |
    Support Ticket Opened
body: |
    <span style="color: rgb(127, 127, 127); font-family: Georgia;
    font-size: 28pt; font-weight: normal;">We Hear You</span><img
    src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96"
    alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
    float: right; margin: 0px 0px 10px 10px;">
    <br>
    <br>
    <strong>Dear %{ticket.name.first},</strong>
    <br>
    <br>
    A request for support has been created and assigned ticket <a
    href="%{ticket.client_link}">#%{ticket.number}</a> with the following
    automatic reply
    <br>
    <br>
    Topic: <strong>%{ticket.topic.name}</strong>
    <br>
    Subject: <strong>%{ticket.subject}</strong>
    <br>
    <br>
    %{response}
    <br>
    <br>
    <div style="color: rgb(127, 127, 127);">Your Company Name Team,<br>
    %{signature}</div>
    <hr>
    <div style="color: rgb(127, 127, 127); font-size: small; text-align:
    center;"><em>We hope this response has sufficiently answered your questions.
    If not, please do not send another email. Instead, reply to this email
    or <a href="%{ticket.client_link}"><span style="color: rgb(84, 141,
    212);" >login to your account</span></a> for a complete archive of all
    your support requests and responses.</em></div>
    <div style="text-align: center;">
         <a href="http://osticket.com/"><img
         src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" alt="Powered
         by osTicket" height="19" style="width: 126px;"/></a>
    </div>