Skip to content
Snippets Groups Projects
Commit ff2f9b20 authored by Peter Rotich's avatar Peter Rotich
Browse files

Merge pull request #72 from greezybacon/issue/templates-in-linebreak-mode 


Fixup templates to work with Redactor in line break mode

Reviewed-By: default avatarPeter Rotich <peter@osticket.com>
parents 3d5aeec1 a053ed8d
No related branches found
No related tags found
No related merge requests found
Hide whitespace changes
Inline Side-by-side
Showing
with 293 additions and 325 deletions
include/i18n/en_US/templates/email/assigned.alert.yaml
+ 17
− 21
View file @ ff2f9b20
......@@ -14,11 +14,11 @@ notes: |
subject: |
Ticket Assigned to you
body: |
<h3><strong>Hi %{assignee},</strong></h3>
<p>
Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
assigned to you by %{assigner}
</p>
<h3><strong>Hi %{assignee.name.first},</strong></h3>
Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
assigned to you by %{assigner.name.short}
<br>
<br>
<table>
<tbody>
<tr>
......@@ -39,20 +39,16 @@ body: |
</tr>
</tbody>
</table>
<p>
%{comments}
</p>
<br>
%{comments}
<br>
<br>
<hr>
<p>
<span style="color: rgb(127, 127, 127); font-size: small; ">To
view/respond to the ticket, please <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support ticket system</span>
</p>
<p>
<em>Your friendly Customer Support System</em>
</p>
<p>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
<div>To view/respond to the ticket, please <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support ticket system</div>
<em style="font-size: small; ">Your friendly Customer Support
System</em>
<br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
include/i18n/en_US/templates/email/message.alert.yaml
+ 15
− 20
View file @ ff2f9b20
......@@ -15,10 +15,10 @@ subject: |
New Message Alert
body: |
<h3><strong>Hi %{recipient},</strong></h3>
<p>
New message appended to ticket <a
href="%{ticket.staff_link}">#%{ticket.number}</a>
</p>
New message appended to ticket <a
href="%{ticket.staff_link}">#%{ticket.number}</a>
<br>
<br>
<table>
<tbody>
<tr>
......@@ -39,20 +39,15 @@ body: |
</tr>
</tbody>
</table>
<p>
%{message}
</p>
<br>
%{message}
<br>
<br>
<hr>
<p>
<span style="color: rgb(127, 127, 127); font-size: small">To
view/respond to the ticket, please <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support ticket system</span>
</p>
<p>
<em>Your friendly Customer Support System</em>
</p>
<p>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
<div>To view or respond to the ticket, please <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support ticket system</div>
<em style="color: rgb(127,127,127); font-size: small; ">Your friendly
Customer Support System</em><br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
include/i18n/en_US/templates/email/message.autoresp.yaml
+ 15
− 17
View file @ ff2f9b20
......@@ -14,21 +14,19 @@ notes: |
subject: |
Message Confirmation
body: |
<h3><strong>Dear %{ticket.name},</strong></h3>
<p>
Your reply to support request <a
href="%{ticket.client_link}">#%{ticket.number}</a> has been noted
</p>
<p>
%{signature}
</p>
<h3><strong>Dear %{ticket.name.first},</strong></h3>
Your reply to support request <a
href="%{ticket.client_link}">#%{ticket.number}</a> has been noted
<br>
<br>
<div style="color: rgb(127, 127, 127); ">
Your Company Name Team,<br>
%{signature}
</div>
<hr>
<p>
<span style="color: rgb(127, 127, 127); font-size: small">You can
view this support request's progress <a
href="%{ticket.client_link}">online here</a></span>
</p>
<p>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
<div style="color: rgb(127, 127, 127); font-size: small; text-align:
center"><em>You can view the support request progress <a
href="%{ticket.client_link}">online here</a></em><br>
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;"></a></div>
include/i18n/en_US/templates/email/note.alert.yaml
+ 17
− 18
View file @ ff2f9b20
......@@ -13,10 +13,10 @@ subject: |
New Internal Note Alert
body: |
<h3><strong>Hi %{recipient},</strong></h3>
<p>
An internal note has been appended to ticket <a
href="%{ticket.staff_link}">#%{ticket.number}</a>
</p>
An internal note has been appended to ticket <a
href="%{ticket.staff_link}">#%{ticket.number}</a>
<br>
<br>
<table>
<tbody>
<tr>
......@@ -37,18 +37,17 @@ body: |
</tr>
</tbody>
</table>
<p>
%{note.message}
</p>
<br>
%{note.message}
<br>
<br>
<hr>
<p>
To view/respond to the ticket, please <a
href="%{ticket.staff_link}">login</a> to the support ticket system
</p>
<p>
<em>Your friendly Customer Support System</em>
</p>
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
To view/respond to the ticket, please <a
href="%{ticket.staff_link}">login</a> to the support ticket system
<br>
<br>
<em style="font-size: small; ">Your friendly Customer Support
System</em>
<br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
include/i18n/en_US/templates/email/staff.pwreset.yaml
+ 22
− 22
View file @ ff2f9b20
......@@ -12,25 +12,25 @@ notes: |
subject: |
osTicket Staff Password Reset
body: |
<h3><strong>Hi %{staff.name},</strong></h3>
<p>
You or perhaps somebody you know has submitted a password reset
request on your behalf for the helpdesk at %{url}.
</p>
<p>
If you feel that this has been done in error. Delete and disregard
this email. Your account is still secure and no one has been given
access to it. It is not locked and your password has not been
reset. Someone could have mistakenly entered your email address.
</p>
<p>
Follow the link below to login to the help desk and change your
password.
</p>
<p>
%{reset_link}
</p>
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;">
</p>
<h3><strong>Hi %{staff.name.first},</strong></h3>
A password reset request has been submitted on your behalf for the
helpdesk at %{url}.
<br>
<br>
If you feel that this has been done in error, delete and disregard this
email. Your account is still secure and no one has been given access to
it. It is not locked and your password has not been reset. Someone could
have mistakenly entered your email address.
<br>
<br>
Follow the link below to login to the help desk and change your
password.
<br>
<br>
<a href="%{reset_link}">%{reset_link}</a>
<br>
<br>
<em style="font-size: small">Your friendly Customer Support System</em>
<br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;">
include/i18n/en_US/templates/email/ticket.alert.yaml
+ 14
− 17
View file @ ff2f9b20
......@@ -13,9 +13,9 @@ subject: |
New Ticket Alert
body: |
<h2>Hi %{recipient},</h2>
<p>
New ticket #%{ticket.number} created
</p>
New ticket #%{ticket.number} created
<br>
<br>
<table>
<tbody>
<tr>
......@@ -36,18 +36,15 @@ body: |
</tr>
</tbody>
</table>
<p>
%{message}
</p>
<br>
%{message}
<br>
<br>
<hr>
<p>
To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a>
to the support ticket system
</p>
<p>
<em>Your friendly Customer Support System
<br/>
<a href="http://osticket.com/"><img width="126" height="19"
style="width: 126px; " alt="Powered By osTicket"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
</p>
<div>To view or respond to the ticket, please <a
href="%{ticket.staff_link}">login</a> to the support ticket system</div>
<em style="font-size: small">Your friendly Customer Support System</em>
<br>
<a href="http://osticket.com/"><img width="126" height="19"
style="width: 126px; " alt="Powered By osTicket"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
include/i18n/en_US/templates/email/ticket.autoreply.yaml
+ 36
− 40
View file @ ff2f9b20
......@@ -14,44 +14,40 @@ notes: |
subject: |
Support Ticket Opened
body: |
<p>
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We Hear You</span><img
src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96"
alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
float: right; margin: 0px 0px 10px 10px;">
</p>
<p>
<strong>Dear %{ticket.name},</strong>
</p>
<p>
A request for support has been created and assigned ticket <a
href="%{ticket.client_link}">#%{ticket.number}</a> with the
following automatic reply
</p>
<p>
Topic: <strong>%{ticket.topic.name}</strong>
</p>
<p>
Subject: <strong>%{ticket.subject}</strong>
</p>
<p>
%{response}
</p>
<p>
Your Company Name Team,<br>
%{signature}
</p>
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We Hear You</span><img
src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96"
alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
float: right; margin: 0px 0px 10px 10px;">
<br>
<br>
<strong>Dear %{ticket.name.first},</strong>
<br>
<br>
A request for support has been created and assigned ticket <a
href="%{ticket.client_link}">#%{ticket.number}</a> with the following
automatic reply
<br>
<br>
Topic: <strong>%{ticket.topic.name}</strong>
<br>
Subject: <strong>%{ticket.subject}</strong>
<br>
<br>
%{response}
<br>
<br>
<div style="color: rgb(127, 127, 127);">Your Company Name Team,<br>
%{signature}</div>
<hr>
<p>
<span style="color: rgb(127, 127, 127);">We hope this response has
sufficiently answered your questions. If not, please do not send
another email. Instead, reply to this email or <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
>login to your account</span></a> for a complete archive of
all your support requests and responses.</span>
</p>
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
alt="Powered by osTicket" height="19" style="width: 126px;"/>
</p>
<div style="color: rgb(127, 127, 127); font-size: small; text-align:
center;"><em>We hope this response has sufficiently answered your questions.
If not, please do not send another email. Instead, reply to this email
or <a href="%{ticket.client_link}"><span style="color: rgb(84, 141,
212);" >login to your account</span></a> for a complete archive of all
your support requests and responses.</em></div>
<div style="text-align: center;">
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" alt="Powered
by osTicket" height="19" style="width: 126px;"/></a>
</div>
include/i18n/en_US/templates/email/ticket.autoresp.yaml
+ 29
− 34
View file @ ff2f9b20
......@@ -25,54 +25,49 @@ body: |
</tr>
<tr>
<td style="width:67%; padding-top: 12pt; padding-right: 12pt">
<p>
Dear %{ticket.name},
</p>
<p>
Dear %{ticket.name.first},
<br>
<br>
We received your request and assigned ticket #%{ticket.number}
</p>
<p>
<br>
<br>
Topic: <strong>%{ticket.topic.name}</strong>
</p>
<p>
<br>
Subject: <strong>%{ticket.subject}</strong>
</p>
<p>
<br>
Submitted: <strong>%{ticket.create_date}</strong>
</p>
<p>
A representative will follow-up with you as soon as possible. You
can <a href="%{ticket.client_link}">view this ticket's progress
online</a>.
</p>
<p>
<br>
<br>
A representative will follow-up with you as soon as possible.
You can <a href="%{ticket.client_link}">view this ticket's
progress online</a>.
<br>
<br>
Your Company Name Team,<br>
%{signature}
</p>
</td>
<td style="vertical-align: top; padding-top: 12pt;">
<p>
<span style="color: rgb(127, 127, 127); ">Company Name<br/>
%{signature}</span>
</p>
<p>
<span style="color: rgb(127, 127, 127); ">
If you wish to send additional comments or information regarding
this issue, please don't open a new ticket. Simply</span> <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212); "
>login</span></a> <span
style="color: rgb(127, 127, 127); ">and update the ticket.</span>
</p>
<p>
<br>
<br>
<span style="color: rgb(127, 127, 127); "> If you wish to send
additional comments or information regarding this issue, please
don't open a new ticket. Simply</span> <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> <span style="color: rgb(127, 127, 127);"
>and update the ticket.</span>
<br>
<br>
<span style="color: rgb(127, 127, 127); ">Visit our</span> <a
href="%{url}/kb"><span style="color: rgb(84, 141, 212);
">knowledgebase</span></a>
</p>
</td>
</tr>
</tbody>
</table>
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
height="19" style="width: 126px; " alt="Powered by osTicket">
</p>
<div style="text-align: center;">
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" height="19"
style="width: 126px; " alt="Powered by osTicket"></a>
</div>
include/i18n/en_US/templates/email/ticket.notice.yaml
+ 40
− 43
View file @ ff2f9b20
......@@ -12,49 +12,46 @@ notes: |
subject: |
%{ticket.subject}
body: |
<p>
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We're Here For
You</span><img src="cid:6fe1efdea357534d238b86e7860a7c5a"
width="96" alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
float: right; margin: 0px 0px 10px 10px;">
</p>
<p>
<strong>Dear %{ticket.name},</strong>
</p>
<p>
Our customer care team has created a ticket, <a
href="%{ticket.client_link}">#%{ticket.number}</a> on your behalf,
with the following details and summary:
</p>
<p>
Topic: <strong>%{ticket.topic.name}</strong>
</p>
<p>
Subject: <strong>%{ticket.subject}</strong>
</p>
<p>
%{message}
</p>
<p>
If need be, representative will follow-up with you as soon as
possible. You can also <a href="%{ticket.client_link}">view this
ticket's progress online</a>.
</p>
<p>
Your Company Name Team,<br>
%{signature}
</p>
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We're Here For
You</span><img src="cid:6fe1efdea357534d238b86e7860a7c5a"
width="96" alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
float: right; margin: 0px 0px 10px 10px;">
<br>
<br>
<strong>Dear %{ticket.name.first},</strong>
<br>
<br>
Our customer care team has created a ticket, <a
href="%{ticket.client_link}">#%{ticket.number}</a> on your behalf, with
the following details and summary:
<br>
<br>
Topic: <strong>%{ticket.topic.name}</strong>
<br>
Subject: <strong>%{ticket.subject}</strong>
<br>
<br>
%{message}
<br>
<br>
If need be, a representative will follow-up with you as soon as
possible. You can also <a href="%{ticket.client_link}">view this
ticket's progress online</a>.
<br>
<br>
<div style="color: rgb(127, 127, 127);">
Your Company Name Team,<br>
%{signature}</div>
<hr>
<p>
<span style="color: rgb(127, 127, 127);">If you wish to provide
additional comments or information regarding the issue, please do
not send another email. Instead, reply to this email or <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
>login to your account</span></a> for a complete archive of all your
support requests and responses.</span>
</p>
<p style="text-align: center;">
<div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
wish to provide additional comments or information regarding the issue,
please do not send another email. Instead, reply to this email or <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
>login to your account</span></a> for a complete archive of all your
support requests and responses.</em></div>
<br>
<div style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
alt="Powered by osTicket" height="19" style="width: 126px;">
</p>
</div>
include/i18n/en_US/templates/email/ticket.overdue.yaml
+ 20
− 28
View file @ ff2f9b20
......@@ -15,32 +15,24 @@ subject: |
Stale Ticket Alert
body: |
<h3><strong>Hi %{recipient}</strong>,</h3>
<p>
A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is
seriously overdue.
</p>
<p>
We should all work hard to guarantee that all tickets are being
addressed in a timely manner.
</p>
<p>
Signed, %{ticket.dept.manager.name}
</p>
<p>
<em>Your friendly
<span style="font-size: small">(although with limited patience)</span><br>
</em><em>Support Ticket System</em>
</p>
A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is
seriously overdue.
<br>
<br>
We should all work hard to guarantee that all tickets are being
addressed in a timely manner.
<br>
<br>
Signed,<br>
%{ticket.dept.manager.name}
<hr>
<p>
<span style="color: rgb(127, 127, 127); font-size: small;">To
view/respond to the ticket, please <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support ticket system. You're receiving
this notice because the ticket is assigned to you either directly or
to a team or department of which you're a member.</span>
</p>
<p>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
alt="Powered by osTicket" width="126" style="width: 126px;">
</p>
<div>To view or respond to the ticket, please <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support ticket system. You're receiving this
notice because the ticket is assigned directly to you or to a team or
department of which you're a member.</div>
<em style="font-size: small">Your friendly <span style="font-size: smaller"
>(although with limited patience)</span> Customer Support
System</em><br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
alt="Powered by osTicket" width="126" style="width: 126px;">
include/i18n/en_US/templates/email/ticket.overlimit.yaml
+ 22
− 23
View file @ ff2f9b20
......@@ -12,29 +12,28 @@ notes: |
of tickets open by a particular email address.
subject: |
Open Tickets Limit Reached
Open Tickets Limit Reached
body: |
<p>
<span style="font-family: Georgia; color: rgb(127, 127, 127); font-size: 30pt;">
We Hear You</span>
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" alt="osTicket Logo (kangaroo)"
width="99" height="56" style="float: right; width: 99px; margin: 0px 0px 10px 10px;">
</p>
<p>
<strong>Dear %{ticket.name},</strong>
</p>
<p>
You have reached the maximum number of open tickets allowed. To be
able to open another ticket, one of your pending tickets must be
closed. To update or add comments to an open ticket simply <a
href="%{url}/tickets.php?e=%{ticket.email}">login to our
helpdesk</a>.
</p>
<p>
Thank you<br/>
Support Ticket System
</p>
<p style="text-align: center;">
<span style="font-family: Georgia; color: rgb(127, 127, 127); font-size: 30pt;">
We Hear You</span>
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" alt="osTicket Logo (kangaroo)"
width="99" height="56" style="float: right; width: 99px; margin: 0px 0px 10px 10px;">
<br>
<br>
<strong>Dear %{ticket.name.first},</strong>
<br>
<br>
You have reached the maximum number of open tickets allowed. To be able
to open another ticket, one of your pending tickets must be closed. To
update or add comments to an open ticket simply <a
href="%{url}/tickets.php?e=%{ticket.email}">login to our helpdesk</a>.
<br>
<br>
Thank you,<br/>
Support Ticket System
<br>
<br>
<div style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
</p>
</div>
include/i18n/en_US/templates/email/ticket.reply.yaml
+ 21
− 21
View file @ ff2f9b20
......@@ -15,25 +15,25 @@ body: |
width="113" height="64" style="float: right; width: 113px; margin: 0px 0px 10px 10px;">
<h3><span style="color: rgb(127, 127, 127); font-weight: normal;
font-family: Georgia; font-size: 30pt">We're Here For You</span></h3>
<p>
<strong>Dear %{ticket.name},</strong>
</p>
<p>
%{response}
</p>
<p>
%{signature}
</p>
<strong>Dear %{ticket.name},</strong>
<br>
<br>
%{response}
<br>
<br>
<div style="color: rgb(127, 127, 127);">
Your Company Name Team,<br>
%{signature}
</div>
<hr>
<p>
<span style="color: rgb(127, 127, 127); font-size: small;">
We hope this response has sufficiently answered your questions. If
not, please do not send another email. Instead, reply to this email
or <a href="%{ticket.client_link}" style="color: rgb(84, 141,
212);">login to your account</a> for a complete archive of all your
support requests and responses.</span>
</p>
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;">
</p>
<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"
><em>We hope this response has sufficiently answered your questions. If
not, please do not send another email. Instead, reply to this email or
<a href="%{ticket.client_link}" style="color: rgb(84, 141, 212);" >login
to your account</a> for a complete archive of all your support requests
and responses.</em></div>
<div style="text-align: center;">
<a href="http://osticket.com/"><img
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket"
width="126" height="19" style="width: 126px;"></a>
</div>
include/i18n/en_US/templates/email/transfer.alert.yaml
+ 14
− 16
View file @ ff2f9b20
......@@ -12,23 +12,21 @@ subject: |
Ticket #%{ticket.number} transfer - %{ticket.dept.name}
body: |
<h3>Hi %{recipient},</h3>
<p>
Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has
been transferred to the %{ticket.dept.name} department by
<strong>%{staff.name}</strong>
</p>
Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been
transferred to the %{ticket.dept.name} department by
<strong>%{staff.name.short}</strong>
<br>
<br>
<blockquote>
%{comments}
</blockquote>
<hr>
<p style="font-size:small">
To view/respond to the ticket, please <a
href="%{ticket.staff_link}">login</a> to the support ticket system.
</p>
<p>
<em>Your friendly Customer Support System
<br/>
<a href="http://osticket.com/"><img width="126" height="19"
alt="Powered By osTicket" style="width: 126px;"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
</p>
<div>To view or respond to the ticket, please <a
href="%{ticket.staff_link}">login</a> to the support ticket system.
</div>
<em style="font-size: small; ">Your friendly Customer Support
System</em>
<br>
<a href="http://osticket.com/"><img width="126" height="19"
alt="Powered By osTicket" style="width: 126px;"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
include/i18n/en_US/templates/page/thank-you.yaml
+ 11
− 5
View file @ ff2f9b20
......@@ -11,9 +11,15 @@ notes: |
name: Thank You
body: |
<div>%{ticket.name},<br />
<p>Thank you for contacting us.</p>
<p>A support ticket request #%{ticket.number} has been created and a
representative will be getting back to you shortly if necessary.</p>
<p>Support Team</p>
<div>%{ticket.name},
<br>
<br>
Thank you for contacting us.
<br>
<br>
A support ticket request has been created and a representative will be
getting back to you shortly if necessary.</p>
<br>
<br>
Support Team
</div>
0% or .
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment