scp.css

    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 8px solid #CCC;
}
.thread-entry.system .header {
    background-color: #f4f4f4;
}

.thread-entry.avatar.response .header:before {
    border-right-color: #ccb3af;
}
.thread-entry.avatar.note .header:before {
    border-right-color: #ccccb0;
}
.thread-entry.avatar.response .header:after,
.thread-entry.avatar.note .header:after {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 7px solid #FFE0B3;
    margin-left: 1px;
}

.thread-entry.note .header {
    background:#FFE;
}
.thread-entry.avatar.note .header:after {
    border-right-color: #FFE;
}
.thread-entry .header .title {
    max-width: 500px;
    vertical-align: bottom;
    display: inline-block;
    margin-left: 15px;
}
.thread-entry .header .button {
    margin-top: -4px;
}

.thread-entry .thread-body {
    border: 1px solid #ddd;
    border-top: none;
    border-bottom:2px solid #aaa;
    border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0,0,0,0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments:empty {
    display: none;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
  line-height: 1em;
}
.thread-body .attachment-info {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}

#ticket_notes table td {
    padding:5px;
}

#ticket_notes td {
    background:#f9f9f9;
}

.thread-entry .info, #ticket_notes .info {
    padding:5px;
    background:#F4FAFF;
    height:16px;
    line-height:16px;
}

#ticket_notes .info {
     background:#f9f9f9;
}

#response_options > form {
    padding:0 10px;
}

ul.tabs {
    padding:4px 0 0 20px;
    margin:0;
    text-align:left;
    height:29px;
    border-bottom:1px solid #aaa;
    background:#eef3f8;
    position: relative;
    box-shadow: inset 0 -5px 10px -9px rgba(0,0,0,0.3);
}

#response_options ul.tabs {
}

ul.tabs li {
    margin:0;
    padding:0;
    display:inline-block;
    list-style:none;
    text-align:center;
    min-width:130px;
    font-weight:bold;
    height:28px;
    line-height:20px;
    color:#444;
    display:inline-block;
    outline:none;
    position:relative;
    bottom:1px;
    background:#fbfbfb;
    background-color: rgba(251, 251, 251, 0.5);
    border:1px solid #ccc;
    border:1px solid rgba(204, 204, 204, 0.5);
    border-bottom:none;
    position: relative;
    bottom: 1px;
    border-top-left-radius: 5px;
    border-top-right-radius: 5px;
    font-size: 95%;
}
ul.tabs li.active {
    color:#184E81;
    background-color:#f9f9f9;
    border:1px solid #aaa;
    border-bottom:none;
    text-align: center;
    border-top:2px solid #81a9d7;
    bottom: 0;
    box-shadow: 4px -1px 6px -3px rgba(0,0,0,0.2);
}
li.error {
  border-top: 2px solid rgba(255, 0, 0, 0.3) !important;
}
li.error.active {
  border-top-color: rgba(255, 0, 0, 0.7) !important;

}
li.error a:before {
  background-color: rgba(255,0,0,0.06);
  top: 0;
  left: 0;
  bottom: 0;
  right: 0;
  content: "";
  position: absolute;
}
ul.tabs li:not(.active) {
    box-shadow: inset 0 -5px 10px -9px rgba(0,0,0,0.2);
}
ul.tabs.clean li.active {
    background-color: white;
}

ul.tabs li a {
    font-weight: 400;
    line-height: 20px;
    color: #444;
    color: rgba(0,0,0,0.6);
    display: block;
    outline: none;
    padding: 5px 10px;
}
ul.tabs li a:hover {
    text-decoration: none;
}

ul.tabs li.active a {
    font-weight: bold;
    color: #222;
    color: rgba(0,0,0,0.8);
}

ul.tabs li.empty {
    padding: 5px;
    border: none !important;
}

ul.tabs.vertical {
    display: inline-block;
    height: auto;
    border-bottom: initial;
    border-right: 1px solid #aaa;
    padding-left: 0;
    padding-bottom: 40px;
    padding-top: 10px;
    background: transparent;
    box-shadow: inset -5px 0 10px -9px rgba(0,0,0,0.3);
}
ul.tabs.vertical.left {
    float: left;
    margin-right: 9px;
}

ul.tabs.vertical li {
    border:1px solid #ccc;
    border:1px solid rgba(204, 204, 204, 0.5);
    border-right: none;
    min-width: 0;
    display: block;
    border-top-right-radius: 0;
    border-bottom-left-radius: 5px;
    right: 0;
    height: auto;
}
ul.tabs.vertical li:not(.active) {
    box-shadow: inset -5px 0 10px -9px rgba(0,0,0,0.3);
}

ul.tabs.vertical li + li {
    margin-top: 5px;
}

ul.tabs.vertical li.active {
    border: 1px solid #aaa;
    border-left: 2px solid #81a9d7;
    border-right: none;
    right: -1px;
    box-shadow: -1px 4px 6px -3px rgba(0,0,0,0.3);
}

ul.tabs.vertical.left li {
    text-align: right;
}

ul.tabs.vertical li a {
    padding: 5px;
}

ul.tabs.alt {
  height: auto;
  background-color:initial;
  border-bottom:2px solid #ccc;
  border-bottom-color: rgba(0,0,0,0.1);
  box-shadow:none;
}

ul.tabs.alt li {
  width:auto;
  border:none;
  min-width:0;
  box-shadow:none;
  bottom: 1px;
  height: auto;
}

ul.tabs.alt li.active {
  border:none;
  box-shadow:none;
  background-color: transparent;
  border-bottom:2px solid #81a9d7;
}

#response_options .reply_tab.tell {
    color:#a00 !important;
    background-image:url(../images/reminder.png);
    background-position:12px 50%;
    background-repeat:no-repeat;
}

#response_options > form {
    padding:10px 5px;
    background:#f9f9f9;
    border:1px solid #aaa;
    border-top:none;
}

#response_options > form > table {
    table-layout: fixed;
}

#response_options > table td {
    vertical-align:top;
}

#response_options input[type=text], #response_options textarea:not(.richtext) {
    border:1px solid #aaa;
    background:#fff;
    border-radius:4px;
   -webkit-border-radius: 4px;
   -moz-border-radius: 4px;
}

.attachments .uploads div {
    display:inline-block;
    padding-right:20px;
}



.file {
    display:inline-block;
    padding-left:20px;
    margin-right:20px;
    background:url(../images/icons/file.gif) 0 50% no-repeat;
}

.expander {
    line-height:14px;
    display:inline-block;
    width:12px;
    height:12px;
    overflow:hidden;
    text-align:center;
    color:#aaa;
    position:relative;
}

/** Popup Tool Tips and Content **/

.tip_box {
    display:block;
    height:30px;
    position:absolute;
    z-index:10;
}

.tip_arrow {
    display:block;
    position:absolute;
    top:5px;
    left:-12px;
    width:12px;
    z-index:1;
}

.tip_box.right .tip_arrow {
    top: 5px;
    right: -12px;
    left: auto;
}

.flip-x {
    -moz-transform: scaleX(-1);
    -o-transform: scaleX(-1);
    -webkit-transform: scaleX(-1);
    transform: scaleX(-1);
    filter: FlipH;
    -ms-filter: "FlipH";
}

.tip_content {
    height:auto !important;
    height:20px;
    min-height:20px;
    padding:10px;
    border:1px solid #666;
    background:#fff;
    -moz-border-radius:5px;
    -webkit-border-radius:5px;
    border-radius:5px;
    -moz-box-shadow: 5px 5px 10px -2px rgba(0,0,0,0.5);
    -webkit-box-shadow: 5px 5px 10px -2px rgba(0,0,0,0.5);
    box-shadow: 5px 5px 10px -2px rgba(0,0,0,0.5);
    z-index:3;
    position:absolute;
    top:0;
    left:-1px;
    min-width:400px;
    line-height: 1.45rem;
}

.tip_content .links {
    margin-top: 0.7em;
    padding-top: 0.4em;
    border-top: 1px solid #ddd;
}

.tip_content .links a {
    color: #548dd4;
}

.tip_content hr {

    color: #ddd;
    background-color: #ddd;
    height: 1px;
    border: 0;
    padding: 0;
    margin: 0.2em 0;
    width: 100%;
}

.tip_close {
    position:absolute;
    top:0.3em;
    right:0.5em;
    text-decoration:none;
}

.tip_shadow {
    display:none;
    background:#000;
    filter: progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.60);
    -ms-filter: "progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.60)";
    zoom: 1;
    position:absolute;
    z-index:200;
    top:0;
    left:0;
    width:auto !important;
    width:310px;
}

.tip_menu {
    margin:10px 0 0 0;
    padding:5px 0;
    border-top:1px solid #aaa;
    height:16px;
    font-size:0.9em;
}

.tip_menu li {
    display:inline;
    list-style:none;
    margin:0;
    padding:0;
}

.tip_menu li a {
    display:block;
    width:auto;
    float:left;
    padding:0 10px;
    border-right:1px solid #ddd;
    color:#666;
}

.tip_menu li a:hover {
    color:#E76C74;
}

.tip_content form {
    display:none;
    line-height:24px;
}

.tip_content select, .tip_content textarea {
    width:295px;
}

.tip_content textarea {
    padding:0;
    border:1px solid #aaa;
    background:#fff;
}

.tip_content form p {
    margin:0;
    width:auto !important;
    width:295px;
    text-align:right;
    line-height:1.5em;
}

.tip_content h1 {
    font-size: 1.3em;
    margin-top: 0;
    margin-bottom: 0.4em;
    padding-bottom: 0.5em;
    border-bottom: 1px solid #ddd;
    padding-right: 1.5em;
}

i.help-tip {
    vertical-align: inherit;
    color: #aaa;
    opacity: 0.8;
    text-indent: initial;
}
i.help-tip:hover {
    color: orange !important;
    cursor: pointer;
    opacity: 1;
}

caption > i.help-tip {
    color: white;
    opacity: 0.2;
}
caption:hover > i.help-tip {
    color: orange;
    color: #ffc20f;
    opacity: 1;
}

h2 > i.help-tip {
    vertical-align: middle;
    font-size: .7em;
}
.form_table th h4 i.help-tip {
    color: white;
}

/* Knowledgebase */
/* Knowledgebase */
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}

#kb li {
  padding:10px 10px 10px 46px;
  height:auto !important;
  overflow:hidden;
  margin:0;
  background-image:url(../images/kb_large_folder.png), url(../images/kb_category_bg.png);
  background-position:0 50%, bottom left;
  background-repeat:no-repeat, repeat-x;
  border-bottom:1px solid #ddd;
}
#kb li:last-child {
    border-bottom:none;
}

#kb li h4 {
    padding-bottom:3px;
    margin:0 0 3px 0;
}

#kb li h4 span {
    color:#666;
    font-weight:normal;
}

#kb li h4 a {
  font-size: 14px;
}

#kbSearch {
    margin-bottom: 1em;
}

#kbSearch #query {
    width:200px;
}

#faq {
  clear: both;
  margin: 0;
  padding: 0px 0 10px 0px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  margin:0!IMPORTANT;
}
#faq ol li {
  list-style: none;
  margin: 0 0;
  padding:10px 0 10px;
  color: #999;
  border-bottom:1px solid #ddd;
}
#faq ol li:last-child {
  border-bottom:none;
}

#faq ol li a {
  display: inline;
  height: 16px;
  font-size:13px;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}

#faq ol li a span {
    font-weight:normal;
    color:#777;
}

#faq ol li:hover {
  background-color:#e9f5ff;
}

time.faq {
    display:inline-block;
    color:#777;
}

.cat-desc {
    padding-top:5px;
    padding-bottom:15px;
}

.cat-manage-bar {
    background:#e3f5ff;
    padding:5px;
    border-bottom:1px solid #777;
}

.cat-manage-bar a {
    display:inline-block;
    margin-right:20px;
}

/* dialog */
.dialog, .dialog * {
    box-sizing: border-box;
    -moz-box-sizing: border-box;
    -webkit-box-sizing: border-box;
}

.dialog {
    position:fixed;
    padding:1em;
    width:500px;
    height:250px;
    height:auto !important;
    background:#f8f8f8;
    border:2px solid #2a67ac;
    display:none;
    z-index:10;
    box-shadow: 0 5px 60px #001;
    border-radius: 5px;
    max-height: 72%;
    min-height: 50px;
    overflow-y: auto;
}

.dialog#popup {
    width:650px;
}

.dialog.size-normal {
    width:650px !important;
}

.dialog.size-large {
    width:750px !important;
}

.dialog #popup-loading {
    position:absolute;
    text-align:center;
    background:rgba(255,255,255,0.8);
    top:0;
    bottom:0;
    left:0;
    right:0;
    z-index:11;
}

.redactor-editor {
    font-size: 1.1em;
}

.dialog#advanced-search {
    width:640px !important;
    height:360px;
}

.dialog hr {
    height: 1px;
    border: 0;
    background: #aaa;
    background: -moz-linear-gradient(left, rgba(170,170,170,0) 0%, rgba(170,170,170,1) 10%, rgba(170,170,170,1) 90%, rgba(170,170,170,0) 100%); /* FF3.6+ */
    background: -webkit-gradient(linear, left top, right top, color-stop(0%,rgba(170,170,170,0)), color-stop(10%,rgba(170,170,170,1)), color-stop(90%,rgba(170,170,170,1)), color-stop(100%,rgba(170,170,170,0))); /* Chrome,Safari4+ */
    background: -o-linear-gradient(left, rgba(170,170,170,0) 0%,rgba(170,170,170,1) 10%,rgba(170,170,170,1) 90%,rgba(170,170,170,0) 100%); /* Opera 11.10+ */
    background: -ms-linear-gradient(left, rgba(170,170,170,0) 0%,rgba(170,170,170,1) 10%,rgba(170,170,170,1) 90%,rgba(170,170,170,0) 100%); /* IE10+ */
    background: linear-gradient(to right, rgba(170,170,170,0) 0%,rgba(170,170,170,1) 10%,rgba(170,170,170,1) 90%,rgba(170,170,170,0) 100%); /* W3C */
    filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#00aaaaaa', endColorstr='#00aaaaaa',GradientType=1 ); /* IE6-9 */
}

.dialog h3 {
    color:#2a67ac;
    font-size:20px;
    margin:0;
    padding:0;
    position: relative;
    padding-right: 3em;
}

.dialog a {
        color:#184E81;
}


.dialog a.close {
    position: absolute;
    display:inline-block;
    right: 1em;
    top: 1em;
    font-size:16px;
    color:#777;
}

.dialog form {
    clear:both;
    width:100%;
}

.dialog fieldset {
    margin:0;
    padding:0 0;
    border:none;
}

.custom-field .field-label {
    margin: 0 3px 4px;
}
.custom-field + .custom-field {
    margin-top: 8px;
}
.dialog label.fixed-size {
    width:100px;
    display:inline-block;
    text-align:right;
    padding:10px;
}

.dialog fieldset input:not([type=checkbox]) {
    border:1px solid #ccc;
    background:#fff;
    padding: 3px;
}

.dialog fieldset span.between {
    width:50px;
    display:inline-block;
    text-align:center;
    color:#777;
    font-size:0.75em;
}

.dialog ul.tabs, .dialog ul.tabs * {
    box-sizing: content-box;
    -moz-box-sizing: content-box;
    -webkit-box-sizing: content-box;
}

.dialog.draggable h3.drag-handle:hover {
    cursor: move;
}

.row {
    display: table-row;
}

.row .span6 {
    display: table-cell;
    width: 48%;
    padding: 5px 10px;
    vertical-align: top;
}

.search-dropdown {
    padding-left: 19px;
}

.adv-search-field {
    margin-top: 5px !important;
}

#advanced-search fieldset {
  margin-top: 3px;
  position: relative;
}
#advanced-search .adv-search-method:before,
#advanced-search .adv-search-val:before {
  content: "";
  border-left: 2px dotted #ccc;
  border-bottom: 2px dotted #ccc;
  border-color: rgba(0,0,0,0.15);
  width: 10px;
  height: 10px;
  display: inline-block;
  position: absolute;
  left: -16px;
}
#advanced-search .adv-search-method {
  margin-left: 24px;
}
#advanced-search .adv-search-val {
  margin-left: 45px;
}

input[type="submit"],
input[type="reset"],
input[type="button"],
.action-button,
.button {
    cursor: pointer;
    box-sizing: content-box;
    display:inline-block;
    vertical-align:bottom;
    margin:0 4px;
    height:22px;
    line-height: 22px;
    border: none;
    box-shadow: 0 0 0 1px rgba(0,0,0,0.25) inset;
    padding:2px 11px;
    color: #555;
    background-color: #f0f0f0;
    background-color: rgba(0,0,0,0.02);
    -webkit-border-radius: 3px;
    -moz-border-radius: 3px;
    border-radius: 3px;
    font-family: inherit;
    font-size: 0.95em;
    font-weight: normal;
-webkit-user-select: none;
   -moz-user-select: none;
    -ms-user-select: none;
        user-select: none;
-webkit-transition: opacity 0.1s ease, background-color 0.1s ease, box-shadow 0.1s ease, color 0.1s ease, background 0.1s ease;
        transition: opacity 0.1s ease, background-color 0.1s ease, box-shadow 0.1s ease, color 0.1s ease, background 0.1s ease;
}
input[type="submit"] i,
input[type="reset"] i,
input[type="button"] i,
.action-button i,
.button i {
  margin-right: 0.1em;
}
select + .action-button,
select + .button {
  vertical-align: middle;
}
.dark.button {
    background-color: rgba(0,0,0,0.5);
    box-shadow: 0 0 0 1px rgba(255,255,255,0.5) inset;
    color: white;
}
.dark.button:hover {
    background-color: rgba(0,0,0,0.8);
    box-shadow: 0 0 0 2px rgba(255,255,255,0.7) inset;
    color: white;
}
.link.button, .link.button:hover, .link.button:active {
    border: none;
    box-shadow: none;
    background-color: transparent;
    color:#184E81;
    padding: 0;
    font-size: inherit;
}

.light .button:hover,
.white.button {
  background-color: rgba(255,255,255,0.7);
  border-color: #555;
}
.light .button:hover,
.white.button:hover {
  background-color: rgba(255,255,255,0.9);
  border-color: black;
}

.button.attached {
  margin-left: -4px;
  margin-right: -4px;
  box-shadow: none !important;
  border-top-left-radius: 0;
  border-bottom-left-radius: 0;
  border: 1px solid #999;
  border-left: none;
  padding: 0 9px;
}
.input.attached {
  height: 24px;
  box-sizing: border-box;
  display: inline-block;
  margin-right: 5px;
}
.input.attached.focus {
  outline-offset: -2px;
  outline-style: auto;
  outline-width: 5px;
  outline-color: -webkit-focus-ring-color;
}
.input.attached input:focus {
  outline-style: none;
}
.input.attached input {
  height: 100%;
  box-sizing: border-box;
  margin-right:0;
  border: 1px solid #999;
  border-right:none;
  border-top-right-radius: 0;
  border-bottom-right-radius: 0;
}
.input.attached .button.attached {
  height: 100%;
  box-sizing: border-box;
}

.green.button:hover {
  background-color: inherit;
  box-shadow: 0 0 0 2px #16ab39 inset;
  color: #16ab39;
}

.red.button:hover {
  background-color: inherit;
  box-shadow: 0 0 0 2px #d01919 inset;
  color: #d01919;
}

.button:hover {
  text-decoration: none;
}

button[type=submit], input[type="submit"], .primary.button {
    font-weight: normal;
    box-shadow: 0 0 0 1px rgba(0,0,0,0.45) inset;
    background-color: rgba(0,0,0,0.07);
}

.save.pending {
  background-color: rgba(255, 174, 0, 0.63);
  box-shadow: 0 0 0 2px rgba(255, 174, 0, 1) inset;
}

.button:hover, .button:active,
.action-button:hover, .action-button:active,
input[type=button]:hover, input[type=button]:active,
input[type=reset]:hover, input[type=reset]:active {
    color: black;
    box-shadow: 0 0 0 2px rgba(0,0,0,0.5) inset;
    background-color: #ddd;
    background-color: rgba(0, 0, 0, 0.08);
}

button[type=submit]:hover, input[type=submit]:hover, input[type=submit]:active {
  color: white;
  box-shadow: 0 0 0 2px rgba(0,0,0,0.7) inset;
  background-color: #888;
  background-color: rgba(0, 0, 0, 0.5);
}

.button:disabled, .action-button:disabled,
button[type=submit]:disabled, input[type=submit]:disabled {
  opacity: 0.6;
}

.save.pending:hover {
  box-shadow: 0 0 0 2px rgba(242, 165, 0, 1) inset;
  background-color: rgba(255, 174, 0, 0.79);
  color: black;
}

input[type=button].small, .small.button, input[type=submit].small {
  font-size: 0.8em;
  height: 18px;
  line-height: 100%;
  font-weight: normal;
}

.action-button.muted {
  box-shadow: 0 0 0 1px rgba(0,0,0,0.08) inset;
}

.action-button.muted i.icon-caret-down {
  border: none;
}

.action-button.inline, .button.inline {
    vertical-align: middle;
}

/* Dynamic forms in dialogs */
.dialog th, .tip_box th {
    text-align: left;
}

.dialog th {
    background-color: #eee;
    border: 1px dotted #bbb;
    padding: 0.3em;
    padding-left: 0.3em;
}

#result-count div {
    padding:5px 10px;
    text-align:left;
    font-weight:bold;
    width:100%;
    margin:0 auto;