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if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$title='Update Help Topic';
$action='update';
$submit_text='Save Changes';
$info=$topic->getInfo();
$info['id']=$topic->getId();
$title='Add New Help Topic';
$action='create';
$submit_text='Add Topic';
$info['isactive']=isset($info['isactive'])?$info['isactive']:1;
$info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
$info['form_id'] = Topic::FORM_USE_PARENT;
$qstr.='&a='.$_REQUEST['a'];
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<form action="helptopics.php?<?php echo $qstr; ?>" method="post" id="save">
<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<h2>Help Topic</h2>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
<em>Help Topic Information <i class="help-tip icon-question-sign" href="#help_topic_information"></i></em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="180" class="required">
Topic:
</td>
<td>
<input type="text" size="30" name="topic" value="<?php echo $info['topic']; ?>">
<span class="error">* <?php echo $errors['topic']; ?></span> <i class="help-tip icon-question-sign" href="#topic"></i>
</td>
</tr>
<tr>
<td width="180" class="required">
Status:
</td>
<td>
<input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>>Active
<input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
<span class="error">* </span> <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<tr>
<td width="180" class="required">
Type:
</td>
<td>
<input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>>Public
<input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>>Private/Internal
<span class="error">* </span> <i class="help-tip icon-question-sign" href="#type"></i>
<tr>
<td width="180">
Parent Topic:
</td>
<td>
<option value="">— Top-Level Topic —</option><?php
$topics = Topic::getAllHelpTopics();
while (list($id,$topic) = each($topics)) {
if ($id == $info['topic_id'])
continue; ?>
<option value="<?php echo $id; ?>"<?php echo ($info['topic_pid']==$id)?'selected':''; ?>><?php echo $topic; ?></option>
</select> <i class="help-tip icon-question-sign" href="#parent_topic"></i>
<span class="error"> <?php echo $errors['pid']; ?></span>
</td>
</tr>
<tr><th colspan="2"><em>New ticket options</em></th></tr>
<td><select name="form_id">
<option value="0" <?php
if ($info['form_id'] == '0') echo 'selected="selected"';
?>>— None —</option>
<option value="<?php echo Topic::FORM_USE_PARENT; ?>" <?php
if ($info['form_id'] == Topic::FORM_USE_PARENT) echo 'selected="selected"';
?>>— Use Parent Form —</option>
<?php foreach (DynamicForm::objects()->filter(array('type'=>'G')) as $group) { ?>
<option value="<?php echo $group->get('id'); ?>"
<?php if ($group->get('id') == $info['form_id'])
echo 'selected="selected"'; ?>>
<?php echo $group->get('title'); ?>
</option>
<?php } ?>
</select>
<span class="error"> <?php echo $errors['form_id']; ?></span>
<i class="help-tip icon-question-sign" href="#custom_form"></i>
<select name="dept_id">
<option value="0">— System Default —</option>
$sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error"> <?php echo $errors['dept_id']; ?></span>
<i class="help-tip icon-question-sign" href="#department"></i>
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<tr>
<td width="180">
Status:
</td>
<td>
<span>
<select name="status_id">
<option value="">— System Default —</option>
<?php
foreach (TicketStatusList::getAll() as $status) {
$name = $status->getName();
if (!($isenabled = $status->isEnabled()))
$name.=' (Disabled)';
echo sprintf('<option value="%d" %s %s>%s</option>',
$status->getId(),
($info['status_id'] == $status->getId())
? 'selected="selected"' : '',
$isenabled ? '' : 'disabled="disabled"',
$name
);
}
?>
</select>
<span class="error"><?php echo $errors['status_id']; ?></span>
<i class="help-tip icon-question-sign" href="#status"></i>
</span>
</td>
</tr>
<select name="priority_id">
<option value="">— System Default —</option>
$sql='SELECT priority_id,priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['priority_id'] && $id==$info['priority_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error"> <?php echo $errors['priority_id']; ?></span>
<i class="help-tip icon-question-sign" href="#priority"></i>
</td>
</tr>
<tr>
<td width="180">
SLA Plan:
</td>
<td>
<select name="sla_id">
<option value="0">— Department's Default —</option>
<?php
if($slas=SLA::getSLAs()) {
foreach($slas as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['sla_id']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<span class="error"> <?php echo $errors['sla_id']; ?></span>
<i class="help-tip icon-question-sign" href="#sla_plan"></i>
<tr>
<td width="180">Thank-you Page:</td>
<td>
<select name="page_id">
<option value="">— System Default —</option>
<?php
if(($pages = Page::getActiveThankYouPages())) {
foreach($pages as $page) {
if(strcasecmp($page->getType(), 'thank-you')) continue;
echo sprintf('<option value="%d" %s>%s</option>',
$page->getId(),
($info['page_id']==$page->getId())?'selected="selected"':'',
$page->getName());
}
}
?>
</select> <font class="error"><?php echo $errors['page_id']; ?></font>
<i class="help-tip icon-question-sign" href="#thank_you_page"></i>
</td>
</tr>
<tr>
<td width="180">
Auto-assign To:
</td>
<td>
<select name="assign">
<option value="0">— Unassigned —</option>
<?php
if (($users=Staff::getStaffMembers())) {
foreach ($users as $id => $name) {
$name = new PersonsName($name);
$k="s$id";
$selected = ($info['assign']==$k || $info['staff_id']==$id)?'selected="selected"':'';
?>
<option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
$sql='SELECT team_id, name, isenabled FROM '.TEAM_TABLE.' ORDER BY name';
if(($res=db_query($sql)) && db_num_rows($res)){
echo '<OPTGROUP label="Teams">';
$k="t$id";
$selected = ($info['assign']==$k || $info['team_id']==$id)?'selected="selected"':'';
?>
<option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
<?php
}
echo '</OPTGROUP>';
}
?>
</select>
<span class="error"> <?php echo $errors['assign']; ?></span>
<i class="help-tip icon-question-sign" href="#auto_assign_to"></i>
</td>
<td>
<input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
<strong>Disable</strong> new ticket auto-response
<i class="help-tip icon-question-sign" href="#ticket_auto_response"></i>
<em><strong>Admin Notes</strong>: Internal notes about the help topic.</em>
<textarea class="richtext no-bar" name="notes" cols="21"
rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="padding-left:225px;">
<input type="submit" name="submit" value="<?php echo $submit_text; ?>">
<input type="reset" name="reset" value="Reset">
<input type="button" name="cancel" value="Cancel" onclick='window.location.href="helptopics.php"'>
</p>
</form>