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if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$info=array();
$qstr='';
if($topic && $_REQUEST['a']!='add'){
$title='Update Help Topic';
$action='update';
$submit_text='Save Changes';
$info=$topic->getInfo();
$info['id']=$topic->getId();
$qstr.='&id='.$topic->getId();
}else {
$title='Add New Help Topic';
$action='create';
$submit_text='Add Topic';
$info['isactive']=isset($info['isactive'])?$info['isactive']:1;
$info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
$qstr.='&a='.$_REQUEST['a'];
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<form action="helptopics.php?<?php echo $qstr; ?>" method="post" id="save">
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<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<h2>Help Topic</h2>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
<em>Help Topic Information</em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="180" class="required">
Topic:
</td>
<td>
<input type="text" size="30" name="topic" value="<?php echo $info['topic']; ?>">
<span class="error">* <?php echo $errors['topic']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">
Status:
</td>
<td>
<input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>>Active
<input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
<span class="error">* </span>
</td>
</tr>
<tr>
<td width="180" class="required">
Type:
</td>
<td>
<input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>>Public
<input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>>Private <em>(Internal)</em>
<span class="error">* </span>
</td>
</tr>
<tr>
<td width="180" class="required">
Priority:
</td>
<td>
<select name="priority_id">
<option value="">— Select Priority —</option>
<?php
$sql='SELECT priority_id,priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['priority_id'] && $id==$info['priority_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error">* <?php echo $errors['priority_id']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">
Department:
</td>
<td>
<select name="dept_id">
<option value="">— Select Department —</option>
<?php
$sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error">* <?php echo $errors['dept_id']; ?></span>
</td>
</tr>
<tr>
<td width="180">
SLA Plan:
</td>
<td>
<select name="sla_id">
<option value="0">— Department's Default —</option>
<?php
$sql='SELECT id,name FROM '.SLA_TABLE.' sla ORDER by name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['sla_id'] && $id==$info['sla_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error"> <?php echo $errors['sla_id']; ?></span>
<em>(Overwrites department's SLA)</em>
</td>
</tr>
<tr>
<td width="180">
Auto-assign To:
</td>
<td>
<select name="assign">
<option value="0">— Unassigned —</option>
<?php
$sql=' SELECT staff_id,CONCAT_WS(", ",lastname,firstname) as name '.
' FROM '.STAFF_TABLE.' WHERE isactive=1 ORDER BY name';
if(($res=db_query($sql)) && db_num_rows($res)){
echo '<OPTGROUP label="Staff Members">';
while (list($id,$name) = db_fetch_row($res)){
$k="s$id";
$selected = ($info['assign']==$k || $info['staff_id']==$id)?'selected="selected"':'';
?>
<option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
<?php }
echo '</OPTGROUP>';
}
$sql='SELECT team_id, name FROM '.TEAM_TABLE.' WHERE isenabled=1';
if(($res=db_query($sql)) && db_num_rows($res)){
echo '<OPTGROUP label="Teams">';
while (list($id,$name) = db_fetch_row($res)){
$k="t$id";
$selected = ($info['assign']==$k || $info['team_id']==$id)?'selected="selected"':'';
?>
<option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
<?php
}
echo '</OPTGROUP>';
}
?>
</select>
<span class="error"> <?php echo $errors['assign']; ?></span>
</td>
</tr>
<tr>
<td width="180">
Ticket auto-response:
</td>
<td>
<input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
<strong>Disable</strong> new ticket auto-response for this topic (Overwrites Dept. settings).
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Admin Notes</strong>: Internal notes about the help topic. </em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea name="notes" cols="21" rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="padding-left:225px;">
<input type="submit" name="submit" value="<?php echo $submit_text; ?>">
<input type="reset" name="reset" value="Reset">
<input type="button" name="cancel" value="Cancel" onclick='window.location.href="helptopics.php"'>
</p>
</form>