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if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$info=array();
$qstr='';
if($sla && $_REQUEST['a']!='add'){
$title='Update SLA Plan';
$action='update';
$submit_text='Save Changes';
$info=$sla->getInfo();
$info['id']=$sla->getId();
$qstr.='&id='.$sla->getId();
}else {
$title='Add New SLA Plan';
$action='add';
$submit_text='Add Plan';
$info['isactive']=isset($info['isactive'])?$info['isactive']:1;
$info['enable_priority_escalation']=isset($info['enable_priority_escalation'])?$info['enable_priority_escalation']:1;
$info['disable_overdue_alerts']=isset($info['disable_overdue_alerts'])?$info['disable_overdue_alerts']:1;
$qstr.='&a='.urlencode($_REQUEST['a']);
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<form action="slas.php?<?php echo $qstr; ?>" method="post" id="save">
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<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<h2>Service Level Agreement</h2>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
<em>Tickets are marked overdue on grace period violation.</em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="180" class="required">
Name:
</td>
<td>
<input type="text" size="30" name="name" value="<?php echo $info['name']; ?>">
<span class="error">* <?php echo $errors['name']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">
Grace Period:
</td>
<td>
<input type="text" size="10" name="grace_period" value="<?php echo $info['grace_period']; ?>">
<em>( in hours )</em>
<span class="error">* <?php echo $errors['grace_period']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">
Status:
</td>
<td>
<input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
<input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
<span class="error">* </span>
</td>
</tr>
<tr>
<td width="180">
Priority Escalation:
</td>
<td>
<input type="checkbox" name="enable_priority_escalation" value="1" <?php echo $info['enable_priority_escalation']?'checked="checked"':''; ?> >
<strong>Enable</strong> priority escalation on overdue tickets.
</td>
</tr>
<tr>
<td width="180">
Transient:
</td>
<td>
<input type="checkbox" name="transient" value="1" <?php echo $info['transient']?'checked="checked"':''; ?> >
SLA can be overridden on ticket transfer or help topic
change
</td>
</tr>
<tr>
<td width="180">
Ticket Overdue Alerts:
</td>
<td>
<input type="checkbox" name="disable_overdue_alerts" value="1" <?php echo $info['disable_overdue_alerts']?'checked="checked"':''; ?> >
<strong>Disable</strong> overdue alerts notices.
<em>(Override global setting)</em>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Admin Notes</strong>: Internal notes. </em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea class="richtext no-bar" name="notes" cols="21"
rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="padding-left:225px;">
<input type="submit" name="submit" value="<?php echo $submit_text; ?>">
<input type="reset" name="reset" value="Reset">
<input type="button" name="cancel" value="Cancel" onclick='window.location.href="slas.php"'>
</p>
</form>