settings.access.yaml

#
# This is popup help messages for the Admin Panel -> Settings -> System page
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
# Authentication settings
password_reset:
    title: Password Expiration Policy
    content: >
        Sets how often (in months) staff members will be required to change
        their password. If disabled (set to "No expiration"), passwords will
        not expire.

password_expiration_policy:
    title: Password Expiration Policy
    content: >
        Choose how often Agents will be required to change their password. If
        disabled (i.e., <span class="doc-desc-opt">No Expiration</span>), passwords
        will not expire.

allow_password_resets:
    title: Allow Password Resets
    content: >
        Enable this feature if you would like to display the
        <span class="doc-desc-title">Forgot My Password</span> link on the
        <span class="doc-desc-title">Staff Log In Panel</span>
        after a failed log in attempt.

reset_token_expiration:
    title: Password Reset Window
    content: >
        Choose the duration (in minutes) for which the <span class="doc-desc-title">
        Password Reset Tokens</span> will be valid. When an Agent requests a <span
        class="doc-desc-title">Password Reset</span>, they are emailed a token that
        will permit the reset to take place.

staff_session_timeout:
    title: Staff Session Timeout
    content: >
        Choose the maximum idle time (in minutes) before an Agent is required to
        log in again.
        <br><br>
        If you would like to disable <span class="doc-desc-title">Staff
        Session Timeouts</span>, enter 0.

client_session_timeout:
    title: User Session Timeout
    content: >
        Choose the maximum idle time (in minutes) before a User is required to
        log in again.
        <br><br>
        If you would like to disable <span
        class="doc-desc-title">User Session Timeouts,</span> enter 0.

bind_staff_session_to_ip:
    title: Bind Staff Session to IP
    content: >
        Enable this if you want Agent to be remembered by their current IP
        upon Log In.
        <br><br>
        This setting is not recommened for users assigned IP addreses dynamically.

registration_method:
    title: Registration Options
    content: >
        <span class="doc-desc-title">Registration Method</span> and <span
        class="doc-desc-title">Registration Required</span> are used
        together to configure how users register and access the web portal
        of your help desk. The table below summarizes how the two settings
        are interpreted by the system.
        <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px"
            ><tbody style="vertical-align:top;">
            <tr><th>Registration Required</th>
                <th>Registration Method</th>
                <th>Result</th></tr>
            <tr><td>No</td><td>Public</td>
                <td>Registration encouraged but not required for new
                    tickets.</td></tr>
            <tr><td>Yes</td><td>Public</td>
                <td>Registration and login are required for new tickets</td></tr>
            <tr><td>No</td><td>Private</td>
                <td>Anyone can create a ticket, but only agents
                    can register accounts</td></tr>
            <tr><td>Yes</td><td>Private</td>
                <td>User access is by invitation only</td></tr>
            <tr><td>No</td><td>Disabled</td>
                <td>No one can register for an account, but anyone can
                    create a ticket. <em>This was how osTicket functioned
                    prior to 1.9</em></td></tr>
            <tr><td>Yes</td><td>Disabled</td>
                <td>Disable new tickets via web portal</td></tr>
        </tbody></table>