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#
# This is popup help messages for the Admin Panel -> Settings -> System page
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
# Authentication settings
password_reset:
title: Password Expiration Policy
content: >
Sets how often (in months) staff members will be required to change
their password. If disabled (set to "No expiration"), passwords will
not expire.
password_expiration_policy:
title: Password Expiration Policy
content: >
Choose how often Agents will be required to change their password. If
disabled (i.e., <span class="doc-desc-opt">No Expiration</span>), passwords
will not expire.
allow_password_resets:
title: Allow Password Resets
content: >
Enable this feature if you would like to display the
<span class="doc-desc-title">Forgot My Password</span> link on the
<span class="doc-desc-title">Staff Log In Panel</span>
after 2 failed log in attempts.
Choose the duration (in minutes) for which the <span class="doc-desc-title">
Password Reset Token</span> will be valid. When an Agent requests a <span
class="doc-desc-title">Password Reset</span>, they are emailed a token that
will permit the reset to take place. This token however must have an
staff_session_timeout:
title: Staff Session Timeout
content: >
Choose the maximum idle time (in minutes) before an Agent is required to
log in again. If you would like to disable <span
class="doc-desc-title">Staff Session Timeouts</span>,
enter 0 to <span class="doc-desc-opt">disable</span>.
client_session_timeout:
title: Client Session Timeout
content: >
Choose the maximum idle time (in minutes) before a Client is required to
log in again. If you would like to disable <span
class="doc-desc-title">Client</span> <span class="doc-desc-title">Session
Timeouts,</span> enter 0 to <span class="doc-desc-opt">disable</span>.
bind_staff_session_to_ip:
title: Bind Staff Session to IP
content: >
Enable this if you want the Agent to be remembered by their current IP
at the time of Log In.
registration_method:
title: Registration Options
content: >
<span class="doc-desc-title">Registration Method</span> and <span
class="doc-desc-title">Registration Required</span> are used
together to configure how users register and access the web portal
of your help desk. The table below summarizes how the two settings
are interpreted by the system.
<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px"
><tbody style="vertical-align:top;">
<tr><th>Registration Required</th>
<th>Registration Method</th>
<th>Result</th></tr>
<tr><td>No</td><td>Public</td>
<td>Registration encouraged but not required for new
tickets.</td></tr>
<tr><td>Yes</td><td>Public</td>
<td>Registration and login are required for new tickets</td></tr>
<tr><td>No</td><td>Private</td>
<td>Anyone can create a ticket, but only agents
can register accounts</td></tr>
<tr><td>Yes</td><td>Private</td>
<td>Client access is by invitation only</td></tr>
<tr><td>No</td><td>Disabled</td>
<td>No one can register for an account, but anyone can
create a ticket. <em>This was how osTicket functioned
prior to 1.9</em></td></tr>
<tr><td>Yes</td><td>Disabled</td>
<td>Disable new tickets via web portal</td></tr>
</tbody></table>