- Jul 13, 2015
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Peter Rotich authored
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- May 27, 2015
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Jared Hancock authored
Also make forms deleteble by marking them as deleted and hiding them from the form listing. This ensures that custom data always has a link back to the form.
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- Dec 11, 2014
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Peter Rotich authored
Add ability to add tasks to tickets.
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Peter Rotich authored
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Peter Rotich authored
Introduce the concept of tasks. Tasks are to do list that can be attached to any object e.g Ticket.
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- Dec 10, 2014
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Jared Hancock authored
Conflicts: include/i18n/en_US/form.yaml include/staff/templates/dynamic-field-config.tmpl.php include/staff/ticket-view.inc.php include/staff/tickets.inc.php scp/js/scp.js
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- Dec 08, 2014
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Jared Hancock authored
Allow fields to be configured for view / edit / required for both agents and end users. Fields can also be disabled now so that the field remains in the form but is no longer displayed for new entries. Allow tickets to be created without a subject — use the help topic full name instead.
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Peter Rotich authored
This is necessary so we can consolidate various settings and permissions into one bit mask field.
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- Aug 11, 2014
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Jared Hancock authored
Crowdin seems to have difficulty parsing YAML files with spaces between list items. This patch avoids the issue by removing unnecessary empty lines in the file.
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- Jul 28, 2014
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Peter Rotich authored
DynamicList initial data
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- Jul 07, 2014
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Peter Rotich authored
Add TicketStatus class and ticket_status table
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- May 23, 2014
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Jared Hancock authored
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- Apr 25, 2014
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Jared Hancock authored
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- Apr 23, 2014
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Jared Hancock authored
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- Mar 31, 2014
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Peter Rotich authored
Add organization class
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- Nov 12, 2013
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Jared Hancock authored
Fixes #126
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- Nov 07, 2013
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Jared Hancock authored
And extend the information to email templates
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- Oct 09, 2013
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Jared Hancock authored
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Jared Hancock authored
Fixup several minor bugs concerning initial experience
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
Previously, form sections were grouped into form sets for reusability. This patch drops the form sets and makes form sections the new "forms". Eventually a section-header field will be added that technically does not add any dynamic data to the form, but allows for the same feature as having a form set with multiple sections.
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