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  1. Oct 09, 2013
    • Jared Hancock's avatar
      HTML ticket thread, inline images and draft support · 864d3539
      Jared Hancock authored
      Process inline attachments in thread entry and support inline images in
      piped emails
      
      Support inline images across the system, with draft support
      
      Migrate to a single attachment table
          That way we don't need a new table for everything we need to attach an
          inline image to (like a signature, for instance)
      
      Add richtext support for internal notes
      
      Implement images on site pages
      
      * Image paste in Redactor
      * Make non-local images optional
      * Placeholder for non-local images
      * Fix local image download hover
      * Don't re-attach inline images
      864d3539
  2. Aug 12, 2013
    • Jared Hancock's avatar
      Make default data translatable · 20f3e62a
      Jared Hancock authored
      This is one of the last major hurdles to make osTicket fully translatable.
      With the advent of 1.7.0, database migration is based on the MD5 hash of the
      install SQL file. Therefore, the install SQL script cannot be modified (ie.
      translated) or else the system cannot be migrated, since the MD5 hash will
      no longer match up.
      
      This patch pulls initial data out of the install file so that it can be
      translatable. Eventually the install worksheet can allow a drop-down box of
      the default system language. The default data from that language will be
      loaded into the system.
      20f3e62a
  3. Jul 10, 2013
    • Jared Hancock's avatar
      Implement transient SLAs · a6e00914
      Jared Hancock authored
      SLAs can be marked transient. When a ticket is assigned to a transient SLA
      and it is transferred to a department or help topic having a default SLA,
      the SLA will change to the SLA of the new department or help topic. This
      process can continue as long as the ticket has a transient SLA assigned.
      Once a non-transient SLA is assigned to the ticket, the SLA will no longer
      change automatically. Thereafter, the SLA can only be manually changed.
      a6e00914
  4. Feb 19, 2013
  5. Feb 13, 2013
  6. Apr 01, 2012
  7. Mar 30, 2012
  8. Mar 19, 2012
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