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  1. Sep 03, 2013
    • Jared Hancock's avatar
      Remove requirement of ticket id in subject line · 29b37144
      Jared Hancock authored
      This patch affords an administrator the ability to remove the
      [#%{ticket.number}] from the email template subject line for the new ticket
      autoresponse and the new message autoresponse. Previously, the ticket number
      with a prefixed hash in brackets was used to identify which ticket thread an
      email was in reference to.
      
      With this patch, the email message-id (which was already kept on file) is
      sent in the MIME "References" header. When a user responds to and
      autoresponse email, the "References" will include this message-id in the
      return email. The ticket thread is then matched up with the email based on
      the message-id rather than the subject line.
      
      Ticket numbers are still supported in the subject line, in the event that
      non-compliant email clients do not properly include the References header.
      29b37144
  2. Aug 19, 2013
    • Jared Hancock's avatar
      Make phone ext optional for XML API · aca7aba9
      Jared Hancock authored
      Previously, the @ext attribute for the phone number field was assumed to be
      included. An XML payload without the @ext attribute would have been
      corrupted to include only the first digit of the phone number, which would
      fail validation.
      
      This patch correctly handles the XML payload without the @ext attribute for
      the phone number. Subsequently, the <phone_ext> element is now also valid
      (and optional as well).
      
      Fixes #670
      aca7aba9
  3. Aug 01, 2013
    • Peter Rotich's avatar
      * Scan for inline attachments · 5af3b7e4
      Peter Rotich authored
      Incoming messages with empty body and an inline attachment might not have
      parts - depending on encoding used.
      
      * Use "-" tag for emails with empty body/message
      5af3b7e4
  4. Jul 24, 2013
  5. Apr 01, 2013
  6. Mar 06, 2013
  7. Mar 04, 2013
  8. Feb 23, 2013
  9. Feb 19, 2013
  10. Feb 14, 2013
  11. Feb 11, 2013
  12. Feb 10, 2013
  13. Dec 07, 2012
  14. Nov 16, 2012
  15. Mar 19, 2012
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