- Sep 03, 2013
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Jared Hancock authored
This patch affords an administrator the ability to remove the [#%{ticket.number}] from the email template subject line for the new ticket autoresponse and the new message autoresponse. Previously, the ticket number with a prefixed hash in brackets was used to identify which ticket thread an email was in reference to. With this patch, the email message-id (which was already kept on file) is sent in the MIME "References" header. When a user responds to and autoresponse email, the "References" will include this message-id in the return email. The ticket thread is then matched up with the email based on the message-id rather than the subject line. Ticket numbers are still supported in the subject line, in the event that non-compliant email clients do not properly include the References header.
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- Aug 19, 2013
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Jared Hancock authored
Previously, the @ext attribute for the phone number field was assumed to be included. An XML payload without the @ext attribute would have been corrupted to include only the first digit of the phone number, which would fail validation. This patch correctly handles the XML payload without the @ext attribute for the phone number. Subsequently, the <phone_ext> element is now also valid (and optional as well). Fixes #670
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- Aug 01, 2013
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Peter Rotich authored
Incoming messages with empty body and an inline attachment might not have parts - depending on encoding used. * Use "-" tag for emails with empty body/message
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- Jul 24, 2013
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Jared Hancock authored
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- Apr 01, 2013
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Peter Rotich authored
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- Mar 06, 2013
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Peter Rotich authored
Change /api/task/* -> /api/tasks/*
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- Mar 04, 2013
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Peter Rotich authored
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- Feb 23, 2013
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Peter Rotich authored
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- Feb 19, 2013
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Peter Rotich authored
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- Feb 14, 2013
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Peter Rotich authored
Remove piping setting option - it's now part of ticket create service (which include XML & JSON)
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- Feb 11, 2013
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Peter Rotich authored
Implement remote cron as api task (more to come)
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- Feb 10, 2013
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Peter Rotich authored
Log ALL API errors along with API Key used
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Peter Rotich authored
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- Dec 07, 2012
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Peter Rotich authored
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Peter Rotich authored
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- Nov 16, 2012
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Peter Rotich authored
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Jared Hancock authored
* Don't require a content-type, so data:,this is content is perfectly allowable. Such content is assumed text/plain * Support the charset hint, so data:text/plain;charset=iso-8859-1,content here will be translated to UTF-8 if the php iconv() function exists. Otherwise, content is left intact and assumed by the database to by UTF-8 already
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- Mar 19, 2012
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Jared Hancock authored
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