- May 15, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- May 13, 2014
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Jared Hancock authored
Also use single quotes instead of double quotes in style attributes which do not require escaping to "
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Peter Rotich authored
This is necessary to avoid the confusion caused by group names like "Managers" and "Staff".
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Jared Hancock authored
If an email contains both inline and separate attachments, the previous logic would detect all the attachments as inline. Separate attachments have the `cid` set to `false`. This will pass the `isset` test, which would cause the logic to search through the body for a string of `cid:`, which would very likely be found if there was another inline image somewhere in the body of the email.
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- May 12, 2014
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Jared Hancock authored
With the advent of 1.9, the original, plain text email is saved in the thread table. If a system has the HTML ticket thread enabled (which is the default), if the plain text message is placed in the email template (which is always HTML), it will not be formatted as correct HTML and the whitespace will be collapsed. This patch addresses the issue by always returning HTML from the asVar() method, which is used to embed the thread post into a email template.
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- May 09, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- May 08, 2014
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Jared Hancock authored
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Jared Hancock authored
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Peter Rotich authored
Add ability to disable canned responses Fix team drop down selection Remove priority escalation setting in SLA page (implementation is on todo list)
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Jared Hancock authored
Allow developers to specify a sorting position for groups of fields selectable in the criteria select drop-down
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Peter Rotich authored
Make the organization page happy!
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Jared Hancock authored
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- May 07, 2014
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Jared Hancock authored
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Jared Hancock authored
Remove usage of preg_match_all for large strings
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Sometimes an MTA may just send back the headers of the original message rather than the entire original message. Such an email will have a `text/rfc822-headers` part which will be the complete headers of the original message. Without this patch, osTicket will create a new ticket for the bounce message rather than attaching the new internal note to the existing ticket. References: https://tools.ietf.org/html/rfc1892
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Peter Rotich authored
Consider closed date to determine ticket's last activity date. The net effect is closed tickets queue will be sorted by closed date.
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Peter Rotich authored
Departments without email will use the system default email as the default outgoing email.
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Peter Rotich authored
The setting is useful in making sure the staff members with access to the department can get alerts and available as possible assignees.
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Peter Rotich authored
Accept desired $format as part of class instantiation. System default is used when none or an invalid format is provided
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Peter Rotich authored
Add department setting to limit ticket assignment within department to department members only. This is necessary for departments with strict policy on who can access tickets. The setting doesn't limit team assignment or auto-assignment via help topics and ticket filters.
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- May 06, 2014
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Jared Hancock authored
This patch uses a 'StringView' to create a string which is a window of another string. The __toString() method is employed to fetch a lazy copy of the window which can be usually immediately discarded. This is optimal for one-time-use string copies like what is used in the mail parsing.
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Jared Hancock authored
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Jared Hancock authored
Previously, the new internal note alert was only sent to the assigned staff member, if any were assigned.
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- May 05, 2014
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Jared Hancock authored
Previously, there was a bug in the ORM where magic properties would need to be declared in the model class.
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- May 03, 2014
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Peter Rotich authored
Provide quick prints options that bypasses the print dialog modal
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Peter Rotich authored
Disable email alert sent to admin when a warning is logged due to ticket rejection e.g when banned email or max open limit is reached.
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Jared Hancock authored
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Jared Hancock authored
Conflicts: include/class.orm.php
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Jared Hancock authored
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