issue: Email Default Dept

issue: create_date Variable

This addresses an issue where the create_date variable is showing as Unix
timestamp instead of formatted date. This was due to a typo introduced in
commit `8623ed60` where the `$format` argument was forgotten for
`Format::datetime()` in the `FormattedLocalDate::getVar()` method.

This addresses an issue where configuring a System Email to have a
Department and then editing/saving changes on the configured Department will
change the System Email's Department back to the the default Department.
This was due to a un-needed Department Status check introduced with commit
`1d361b51`. This also updates all instances of Dept Status comparison to be
case insensitive and non-translated.

Deleting the Default Queue

queue: Top-Level Ticket Counts

FileUploadField Validation

This commit fixes an issue where Agents were able to delete their default queue which then prevented them from going to any queue upon logging in. Now, they will see an error message if they try to do so.

Status Column: Fix display and sorting

This adds a setting in the Ticket Settings to give the option of showing the
ticket counts on Top-Level queues. If enabled, this will populate the ticket
counts next to the Top-Level queue names like they used to be. The only
caveat is the counts are triggered by mousing-over any of the queue names as
we only load the counts when we need to display the sub-queues (for better
performance).

This also adds a new format function called `number` (Phase 1). As of now it
will format any integer to a comma separated number (eg. `1337 -> 1,337`).

Dashboard Statistics Issue

This commit addresses an issue where we lost the logic for needed GROUP BYs in the dashboard report. They were added back for the Statistics query but not for the query that calculates Response and Service time. This now adds it back.

issue: Queue sort_id

This commit addresses where wrong "primary" field was used to indicate
Ticket Status column. It also fixes an issue where sorting was done via `id`
instead of `name`.

This commits adds a flag to skip validation on $field->getClean() routine.
This is necessary to allow FileUploadField to fetch "injected" files.

This addresses an issue where poor little `sort_id` was sadly forgotten for
the two main-level queues "Open" and "My Tickets".

issue: ticket_link Fatal Error

Queue counts

This addresses an issue where replying to a ticket causes a Fatal Error for
the system. This is due to the `$ticket` object not being set before the
else statement therefore causing the `getId()` function to fail. This breaks
down the if/else statement to make sure the `$ticket` object is in-fact set
before continuing.

Dashboard Statistics Issue

This commit fixes an issue where we were not able to see all of the departments, topics, and agents that should have been included in the report. The logic for the  GROUP BY in the queries was changed, so we just manually added them back in.

This commits adds fallback for queue counts and improves caching mechanism.

issue: Dupe Page Requests Fix

Add new API headers to whitelist

upgrade: Actually re-fetch the config from database

issue: Delete User Error

This addresses an issue reported on the forum where deleting a User will
throw a fatal error. This was caused by 4558 where the `state` column was
mistakenly overwritten with `event_id`. In addition, this changes `$deleted`
to `$status_id` for better readability.

issue: Export Event State Error

This addresses an issue where export does not work due to a fatal error
"Unknown column 'R0.state' in 'where clause'". This was caused by 4558 due
to the removal of enums and the `state` column. This updates the filter to
match the `event_id` instead of `state`.

This addresses an issue with pull 4472 where disabling the Submit button
does not submit the Input value for the button. This affects the
installation of plugins, where the Install Path is not sent therefore the
plugin is not installed. This clones the original submit button, hides it,
then displays a dummy disabled Submit button which will submit the value and
prevent dupe posts.

This patch fixes the issue where the configuration was not properly
reloaded during an upgrade. The configuration items were stashed in the
Config class and were not re-fetched from the ::load() method.
Additionally, this patch forces the ORM cached objects to be flushed on
each loop through the automated upgrader to ensure that cached data
which might have been modified directly in the database during the
database process is destroyed.

oops: put back missing code