- May 15, 2014
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Jared Hancock authored
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Peter Rotich authored
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Peter Rotich authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- May 08, 2014
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Peter Rotich authored
Add ability to disable canned responses Fix team drop down selection Remove priority escalation setting in SLA page (implementation is on todo list)
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Jared Hancock authored
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- May 07, 2014
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Jared Hancock authored
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Peter Rotich authored
Consider closed date to determine ticket's last activity date. The net effect is closed tickets queue will be sorted by closed date.
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Peter Rotich authored
Departments without email will use the system default email as the default outgoing email.
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Peter Rotich authored
The setting is useful in making sure the staff members with access to the department can get alerts and available as possible assignees.
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Peter Rotich authored
Add department setting to limit ticket assignment within department to department members only. This is necessary for departments with strict policy on who can access tickets. The setting doesn't limit team assignment or auto-assignment via help topics and ticket filters.
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- May 03, 2014
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Peter Rotich authored
Provide quick prints options that bypasses the print dialog modal
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- May 02, 2014
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Jared Hancock authored
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- May 01, 2014
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Josh Eldridge authored
- Change the table header from `Email Templates` to `Email Template Sets` - Change `Add New Template` to `Add New Template Set` This removes any possible confusion for new users. Instead of thinking that they have one template because it displays one template set, the new verbage will clarify that the table at templates.php is a list of their template sets.
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Jared Hancock authored
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Jared Hancock authored
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- Apr 29, 2014
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Jared Hancock authored
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Jared Hancock authored
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Peter Rotich authored
Link to org & user landing pages & kill pjax on internal pages
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Peter Rotich authored
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Peter Rotich authored
We're sticking with user for now until 2.0
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Jared Hancock authored
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- Apr 28, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
On validation errors, `$faq` will be set to something non-null, like `false`, but will not be an instance of a Faq article.
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- Apr 25, 2014
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Jared Hancock authored
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Josh Eldridge authored
- Add tips for fields that were previously overlooked. - Fix some typos. - Update tips to adopt the formatting conventions of tips.
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Josh Eldridge authored
- Proofread large portion of help tips. - Implement help tip links in YAML files. - Fix GUI spacing of some elements. - Add <label> tags to a few form elements.
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Joshua Eldridge authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Peter Rotich authored
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Peter Rotich authored
Provide quick prints options that bypasses the print dialog modal
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Jared Hancock authored
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Jared Hancock authored
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