This will help distinguish between the knowledgebase part which encompasses
FAQ's and canned responses, and the FAQ part which contains the articles
detailing frequently-asked-questions.

Add print options supports - staff can now print a ticket thread without internal notes + select paper size on the fly

And remove unnecessary parts of bootstrap.css

Most things work, still outstanding
  - the table needs to support filtering like the graphs,
  - the bootstrap.css file needs to be culled of what isn't used for now,
  - g.raphael needs to be re-minned after a issue is filed with g.raphael
    for the snapEnds() function not picking reasonable graph axes.
  - split dashboard.php into several smaller js, css, etc., respective files

changing ticket create/status bottons on client landing page, redoing navbar shadow with css, adding kb icons