- Jan 20, 2014
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Jared Hancock authored
Allow staff to cancel user lookup popup when creating a new ticket Reviewed-By:
Jared Hancock <jared@osticket.com>
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Peter Rotich authored
Make using `realpath` safer Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
The change will allows staff to open a new ticket without going through the "forced" user lookup popup. On cancel the staff is presented with a simplified user info form with email and name being the only fields required.
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- Jan 19, 2014
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Peter Rotich authored
Revisit template management page Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
forms: Allow decl of prompt and default for choices Reviewed-By:
Peter Rotich <peter@osticket.com>
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- Jan 17, 2014
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Peter Rotich authored
Ensure a ROOT_PATH is defined for CLI apps Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
Allow the administrator to enter a prompt to be shown in the choices drop-down for choice fields. Also add the option of selecting a default value from the list initially rather than displaying a prompt.
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Peter Rotich authored
filters: Unpack the user information before filter Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
If a user is created / selected before opening a ticket (very likely the case in the SCP), the email address and name should be unpacked into the $vars dictionary prior to creating and processing ticket filters
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Jared Hancock authored
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- Jan 16, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Jan 15, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
If the entry answer being updated does not affect the ticket details form (with type=T), then the updates do not need to be applied to the ticket__cdata table.
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Peter Rotich authored
Several database performance tweaks Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
This is instead of optimizing the lock table for every cron run, which wastes a lot of db server io
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
And deadband session token updates to 1 per 30 seconds
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Peter Rotich authored
Drop the data table on field type change Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
If a field on the ticket details form changes type, recreate the cdata table
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Jared Hancock authored
Use config URL instead of THISPAGE Reviewed-By:
Jared Hancock <jared@osticket.com>
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Peter Rotich authored
THISPAGE is unreliable for CLI cron calls. It was historically used so the admin could figure out which file/page generated the error. But with backtrace support we no longer need it.
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- Jan 14, 2014
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Jared Hancock authored
Arrange templates in a group by their respective use in the system: * System Management Templates * Staff Ticket Templates (Alerts and Notices) * End-User Ticket Templates (Autoresponder) This provides an interface to sort the templates and make them easier to find and provides a nice place for new templates to be added without making it increasingly more difficult to locate templates in the list. This patch also fixes the missing templates in the drop-down list when editing an implemented template.
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Jared Hancock authored
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Jared Hancock authored
This is necessary because the system depends ticket priority to sort and display ticket data.
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Peter Rotich authored
Allow autocomplete on email address Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
Show extra forms for help topic first Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
Fix subject ticket number matcher (again) Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
Use case-insensitive matching on email address Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
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- Jan 13, 2014
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Jared Hancock authored
This patch addresses an issue where a client may have upper-case letters in their email address. When visiting the client portal to check the ticket status, previously, the exact same case would be required in the 'Email Address' box. This patch remove the case sensitivity for email logins.
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- Jan 11, 2014
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Peter Rotich authored
No longer require a priority for help topics Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
Pre-select default priority Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
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- Jan 10, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Extra forms associated with the help topic are now shown above the ticket details form on both the staff and client interfaces.
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Jared Hancock authored
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