- Jul 28, 2014
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Peter Rotich authored
DynamicList initial data
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- Jul 07, 2014
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Peter Rotich authored
Add TicketStatus class and ticket_status table
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- Apr 11, 2014
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Peter Rotich authored
Previously we required an account to associate a user to an organization.
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- Apr 02, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Mar 25, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Jan 27, 2014
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Jared Hancock authored
This patch partially reverts the previous database migration patch which added a primary key to the table on the `thread_id` column. This column cannot be used, because there may be multiple entries for thread_id = 0. This also allows ticket_collaborator.isactive to be negative, as well as adds the database portion of regex support for ticket filters.
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- Jan 18, 2014
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Jared Hancock authored
Add `attrs` field for backend state information (multi-part migration, multi-part upload, etc). Change `size` to be an integer rather than text field. (Storage space will be about the same, but int makes more sense). Size the `key` and `signature` for ~512 bits. The base64 encoding allows 6-bits per char. At 86 chars, we have 516 bits maximum space.
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Jared Hancock authored
Fixes the rewriting of the `key` field in the ticket thread body. The storage de-duplication system may replace the `key` value with an existing one. The ticket thread system will use the `key` value assigned when the file is committed to the database or the existing key of the duplicate file. Also fixup installation issues with the attachment storage plugin architecture
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Jared Hancock authored
* Include a `bk` column to store the storage backend * Include a `signature` column which represents a repeatable hash of the file contents * Rename `hash` to `key` since it isn't a real hash
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- Jan 17, 2014
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Jared Hancock authored
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- Jan 15, 2014
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Peter Rotich authored
Conflicts: include/upgrader/streams/core.sig
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- Nov 27, 2013
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Jared Hancock authored
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Jared Hancock authored
This includes the initial concept of pluggable authentication along with the initial concept for a plugin management system.
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- Nov 26, 2013
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Peter Rotich authored
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- Nov 14, 2013
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Jared Hancock authored
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- Oct 14, 2013
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Jared Hancock authored
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- Oct 10, 2013
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Jared Hancock authored
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- Oct 09, 2013
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Jared Hancock authored
Fixup several minor bugs concerning initial experience
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
Previously, form sections were grouped into form sets for reusability. This patch drops the form sets and makes form sections the new "forms". Eventually a section-header field will be added that technically does not add any dynamic data to the form, but allows for the same feature as having a form set with multiple sections.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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Jared Hancock authored
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Jared Hancock authored
Process inline attachments in thread entry and support inline images in piped emails Support inline images across the system, with draft support Migrate to a single attachment table That way we don't need a new table for everything we need to attach an inline image to (like a signature, for instance) Add richtext support for internal notes Implement images on site pages * Image paste in Redactor * Make non-local images optional * Placeholder for non-local images * Fix local image download hover * Don't re-attach inline images
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- Aug 12, 2013
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Jared Hancock authored
This is one of the last major hurdles to make osTicket fully translatable. With the advent of 1.7.0, database migration is based on the MD5 hash of the install SQL file. Therefore, the install SQL script cannot be modified (ie. translated) or else the system cannot be migrated, since the MD5 hash will no longer match up. This patch pulls initial data out of the install file so that it can be translatable. Eventually the install worksheet can allow a drop-down box of the default system language. The default data from that language will be loaded into the system.
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- Aug 09, 2013
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Peter Rotich authored
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- Jul 11, 2013
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Peter Rotich authored
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- Jul 09, 2013
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Jared Hancock authored
Allow the installation to use the same streams config and schema signatures as the migrater Allow the install to install mulitple database streams
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- Jul 03, 2013
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- May 28, 2013
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Jared Hancock authored
- timezone_offset was dropped from the config table at 1.7-dpr1 - upgrader: only apply five patches in one request - upgrader: fix readPatchInfo to work correctly - session: support migrating from 1.6 (again) - config: support migrating from 1.6 (fallback) - config: no default for 'isonline' setting - config: fix SQL whitespace issue for schema signature fallbacks - config: hash 1.6 versions in the schema signature lookup - upgrader: fix logging bug in attachment migration
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Jared Hancock authored
Change the config table from a column-based table to a key-value table with namespacing. This allows several parts of osTicket to store their respective configurations in the same table without requiring database structure updates 'namespace' is reserved in PHP
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- May 23, 2013
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Jared Hancock authored
Since the first department id cannot be assumed
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Jared Hancock authored
Drop required usage of MyISAM tables, and drop fulltext indexes as they are not used in the code currently anyway. Also, use a blob to store session data so as not to waste space with UTF-8 encoding. Lastly, fix session_id storage to use VARCHAR(255) which is required for versions of MySQL < 5.0.3, and use ascii for the storage model for the session_id as it will contain simple characters only.
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- May 22, 2013
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Jared Hancock authored
The problem stems from assumed MySQL insert ids. In MySQL clusters, the id numbers will not necessarily be consecutive. This patch causes the install and upgrade patches to lookup the assumed values for the linked id numbers.
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- Feb 14, 2013
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Peter Rotich authored
Remove piping setting option - it's now part of ticket create service (which include XML & JSON)
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- Jan 21, 2013
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Peter Rotich authored
Make collation consistent - utf8_general_ci.
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