- May 16, 2014
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Peter Rotich authored
Allow stylesheet for printing Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
forms: Don't save on validation errors Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
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Jared Hancock authored
Also, write js and css links to be forcibly reloaded by the browser after deployment
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clonemeagain authored
As suggested by: https://github.com/osTicket/osTicket-1.8/issues/755
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- May 15, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Alert on Internal Note Reviewed-By:
Jared Hancock <jared@osticket.com>
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Peter Rotich authored
Send an alert to assigned staff/team on an internal note even when a ticket is closed.
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Jared Hancock authored
bug: "No Alerts" on assignment for teams Reviewed-By:
Jared Hancock <jared@osticket.com>
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- May 12, 2014
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Peter Rotich authored
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- May 09, 2014
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Jared Hancock authored
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Jared Hancock authored
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Peter Rotich authored
oops: Fix a few small issues Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
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Jared Hancock authored
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- May 08, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Enhancements Reviewed-By:
Jared Hancock <jared@osticket.com>
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Peter Rotich authored
Add ability to disable canned responses Fix team drop down selection Remove priority escalation setting in SLA page (implementation is on todo list)
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Jared Hancock authored
captcha field without autocomplete Reviewed-By:
Jared Hancock <jared@osticket.com>
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Jared Hancock authored
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- May 07, 2014
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Peter Rotich authored
oops: Add "size" to allowed API properties for attachments Reviewed-By:
Peter Rotich <peter@osticket.com>
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Peter Rotich authored
Fix images in new ticket notice to end user Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
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Jared Hancock authored
Show close date on closed tickets queue Reviewed-By:
Jared Hancock <jared@osticket.com>
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Peter Rotich authored
Make mail parsing more memory efficient Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
Remove usage of preg_match_all for large strings
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Peter Rotich authored
bounce: Handle rfc/1892 style bounce notices Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
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Peter Rotich authored
alerts: Send new note alert to assigned team members Reviewed-By:
Peter Rotich <peter@osticket.com>
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Jared Hancock authored
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Jared Hancock authored
Sometimes an MTA may just send back the headers of the original message rather than the entire original message. Such an email will have a `text/rfc822-headers` part which will be the complete headers of the original message. Without this patch, osTicket will create a new ticket for the bounce message rather than attaching the new internal note to the existing ticket. References: https://tools.ietf.org/html/rfc1892
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Peter Rotich authored
Consider closed date to determine ticket's last activity date. The net effect is closed tickets queue will be sorted by closed date.
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Peter Rotich authored
Departments without email will use the system default email as the default outgoing email.
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Peter Rotich authored
The setting is useful in making sure the staff members with access to the department can get alerts and available as possible assignees.
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Peter Rotich authored
Accept desired $format as part of class instantiation. System default is used when none or an invalid format is provided
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Peter Rotich authored
Add department setting to limit ticket assignment within department to department members only. This is necessary for departments with strict policy on who can access tickets. The setting doesn't limit team assignment or auto-assignment via help topics and ticket filters.
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- May 06, 2014
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Jared Hancock authored
This patch uses a 'StringView' to create a string which is a window of another string. The __toString() method is employed to fetch a lazy copy of the window which can be usually immediately discarded. This is optimal for one-time-use string copies like what is used in the mail parsing.
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Jared Hancock authored
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