This will be triggered if the client follows a link from an email And the
help desk administrator has enabled the setting to require a login to create
a  ticket.

Client accounts now that the user is verified either via staff or the
client's email mailbox, there's a much lower risk to showing a verified user
other tickets and virtually no reason that an administrator should have to
turn the feature on.

This is the mode of the system if account registration is disabled

Instead of always showing the tickets page

For client account / profile updates

Add client registration methods and login required checkbox

  * Administrator can disable the new activity alert
  * Administrator can disable automatic collaborators from email headers

Use `p:` in the database hostname specification, so `p:localhost` for
instance. This will help with SSL and remote database users.

References:
http://www.php.net/manual/en/mysqli.persistconns.php

It was also the last-modified date of the category -- not the actual FAQ
article itself