- Jul 21, 2015
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Jared Hancock authored
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- May 15, 2015
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Jared Hancock authored
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- Apr 30, 2015
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Peter Rotich authored
Add ability to import and export list items
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- Mar 27, 2015
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Peter Rotich authored
List item are only unique within the list.
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- Feb 27, 2015
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Jared Hancock authored
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- Feb 26, 2015
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Jared Hancock authored
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- Jan 23, 2015
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Jared Hancock authored
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- Jan 12, 2015
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Jared Hancock authored
Help topics can now specify one or more additional forms to be included on the help topic and can also specify the sort order of those forms. Furthermore, individual fields can be disabled per help topic, so that unnecessary fields can be omitted when necessary, per help topic. The disabled flag is recorded along side the field data so that the field will not be accidentally added to the form later automatically. There is no interface in this commit to enable a field which was disabled by the help topic when ticket was created.
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- Dec 08, 2014
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Jared Hancock authored
Allow fields to be configured for view / edit / required for both agents and end users. Fields can also be disabled now so that the field remains in the form but is no longer displayed for new entries. Allow tickets to be created without a subject — use the help topic full name instead.
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- Oct 09, 2014
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Jared Hancock authored
Also fix a crash when re-rendering the new ticket by staff page after a validation error.
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- Aug 29, 2014
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Jared Hancock authored
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Jared Hancock authored
Attachment settings are now exclusively handled by the settings on the ThreadEntry field on the ticket details form. Enabling attachments as well as tuning attachment validation settings are all handled from the one place now.
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- Aug 26, 2014
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Jared Hancock authored
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- Jul 28, 2014
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Peter Rotich authored
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- Jul 09, 2014
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Peter Rotich authored
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- Jul 07, 2014
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Peter Rotich authored
Add an interface for custom list items. Implement CustomListItem for built-in and custom lists.
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- Jun 05, 2014
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Jared Hancock authored
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Jared Hancock authored
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- Apr 02, 2014
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Jared Hancock authored
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- Apr 01, 2014
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Jared Hancock authored
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- Nov 26, 2013
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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- Nov 15, 2013
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Peter Rotich authored
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- Nov 12, 2013
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Jared Hancock authored
Ultimately, in the user information ("contact information") form, forbid updating a user's email address to an email address in use by another user. Because email addresses are a unique identifier of user accounts, they cannot be reused between different users.
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- Oct 09, 2013
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Fixup several minor bugs concerning initial experience
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
Previously, form sections were grouped into form sets for reusability. This patch drops the form sets and makes form sections the new "forms". Eventually a section-header field will be added that technically does not add any dynamic data to the form, but allows for the same feature as having a form set with multiple sections.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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