Follow-up PR to the comment here:
https://github.com/osTicket/osTicket-1.8/commit/06d3a0f3e2a4557ca72faa916859b9315635dfe4

Use http::build_query instead of inline urlencode

Only cache results for ALL items

Help topics and filters can override the default status

Also add some logic to the POT builder to warn about incorrect arguments to
the __() function and friends as well as warn about _() usage.

Multilanguage Support via gettext

- added gettext encapsulations to all texts i thought necessary
- added fallback function for the case that the gettext extension isn't loaded
- added browser language detection
- added gettext to the list of optional extensions in setup
- rewritten some of the texts to use sprintf instead of appending strings
- added german translation file
- removed mark_overdue-confirm from cannedresponses.inc.php

extend multi language support and a fex fixes

- Better detection of translation files
- Added functionality to redirect language codes (see redirecting
language codes)
- Ticket Status can be translated
- The Datepicker can be translated
- Extended functionality of 'testlang.php' to show what language code is
used to translate

Forgotten to apply a patch from RC5 to RC6

- Forgotten to change $var to $vars in line 380 of class.mailfetch.php
- Removed unneeded comment

Added php_gettext as primary translation engine

- Added php_gettext support (thanks to Danilo Segan and Steven
Armstrong)
- php_gettext is now the primary translation engine
- Extended language detection functionality

Add error/misconfiguration checks and fix undefined variables

Add ability to disable canned responses
Fix team drop down selection
Remove priority escalation setting in SLA page (implementation is on todo
        list)

Add department setting to limit ticket assignment within department to
department members only. This is necessary for departments with strict
policy on who can access tickets.

The setting doesn't limit team assignment or auto-assignment via help topics
and ticket filters.

- Add tips for fields that were previously overlooked.
- Fix some typos.
- Update tips to adopt the formatting conventions of tips.

They are only available for tickets arriving via the email channel. All
other channel (including email) use the new ticket form to record the
subject and body, which are mapped to the 'Issue Summary' and 'Issue
Details' fields respectively

Structure the drop-down list for the `what` column to be future-minded
concerning custom user data matching.

Moved to an initial form which specifies the ticket's priority and issue and
changed the rendering to render things properly. Now the user can decide
where priority shows on the client side, and the priority privacy setting is
placed in the dynamic form wizard.

The standard form is added to every ticket without option. Extra forms can
be defined and associated with help topics which can additionally be added
to tickets upon creation. This allows for standardization of the dynamic
data location for searches and filtering.

Implemented advanced search for dynamic data. Along with reinstating the
basic ticket search on keywords

Implemented ticket filtering on dynamic data for both keyword searches as
well as searches for special fields (drop-down lists, etc.)

Phone number for users is now completely optional

Process inline attachments in thread entry and support inline images in
piped emails

Support inline images across the system, with draft support

Migrate to a single attachment table
    That way we don't need a new table for everything we need to attach an
    inline image to (like a signature, for instance)

Add richtext support for internal notes

Implement images on site pages

* Image paste in Redactor
* Make non-local images optional
* Placeholder for non-local images
* Fix local image download hover
* Don't re-attach inline images

  - Logo selection radio buttons not vertically centered (Firefox)
  - font-size value incorrect in login.css
  - Incorrect : placement in FAQ category edit
  - Incorrect block width declaration (700 vs 700px)
  - Browsers disagree on the placement of CSS3 outline properties
  - Correctly place check boxes and radio buttons

Force target selection on filter form
Add minor code improvements

* Change table name from ost_email_filter* to ost_filter*
* Add patch for target field.

And remove unsupported filter of email headers

Protect againts cross-site request forgery attacks by requiring a special
form-field or header to be sent with requests that modify ticket system
data.

This meant a slight change to the AJAX ticket locking mechanism. It was
defined to lock with a GET request; however, GET requests are defined as
safe methods and should not modify backend data (such as a lock
acquisition). Therefore, the the lock acquire AJAX method was changed to
require a POST method.

Also remove old, no-longer-used staff panel include files

And correct several undefined function errors from several source files. So
while function names in PHP are considered case-insensitive, it still makes
sense to use consistent camel casing for both defining and calling methods.
The lint test searches the code base for method calls, and then searches the
code base again looking for a function definition matching the name of the
function invoked. It's not failsafe, because it doesn't detect the class
from which the method should belong, so it's likely to have false negatives.
Furthermore, it won't work well for PHP 5 where several classes are built
into PHP (and aren't searchable in the osTicket code base).

Remove the include/staff/api.inc.php as it no longer appears to be used (and
contains references to undefined methods).